Customer Relations Policy Sample Clauses

Customer Relations Policy. The OPERATOR shall respond to customer inquiries and/or complaints within forty-eight (48) hours of receipt and provide the Director of Aviation with a copy of said response each month on or before the fifteenth (15th) of the month following the complaint. For any call center customer services issues, the agents must be empowered to make decisions immediately while interacting with the customer. Any such complaints and responses must be included in the summary of all responses and will be included in the complaint summary provided to the Director of Aviation.