Customer Equipment. Customer is responsible, at its sole cost and expense, for connecting to the Point of Demarcation specified in the Service Order. Equipment and service beyond the Point of Demarcation and/or interconnection between Pilot’s facilities and terminal equipment and the wiring at the Point of Demarcation (“Customer Equipment”) shall be the sole responsibility of Customer. Customer must procure and maintain, at its sole cost and expense, Customer Equipment which is technically compatible with the Service and the Pilot network. Pilot shall have no obligation to install, maintain or repair any non-Pilot Equipment, including any Customer Equipment. If, on responding to a Customer initiated service call, Pilot reasonably determines that the cause of the service deficiency was a failure, malfunction or the inadequacy of equipment other than Pilot’s Equipment, Customer shall compensate Pilot for actual time and materials expended during the service call.
Appears in 9 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Customer Equipment. Customer is responsible, at its sole cost and expense, for connecting to the Demarcation Point of Demarcation specified in the Service Order. Equipment and service beyond the Point of Demarcation and/or interconnection between Pilot’s facilities and terminal equipment and the wiring at the Demarcation Point of Demarcation (“Customer Equipment”) shall be the sole responsibility of Customer. Customer must procure and maintain, at its sole cost and expense, Customer Equipment which is technically compatible with the Service and the Pilot network. Pilot shall have no obligation to install, maintain or repair any non-Pilot Equipment, including any Customer Equipment. If, on responding to a Customer initiated service call, Pilot reasonably determines that the cause of the service deficiency was a failure, malfunction or the inadequacy of equipment other than Pilot’s Equipment, Customer shall compensate Pilot for actual time and materials expended during the service call.
Appears in 6 contracts
Sources: Master Services Agreement, Master Services Agreement, Master Services Agreement
Customer Equipment. Customer is responsible, at its sole cost and expense, for connecting to the Point of Demarcation specified in the Service Order. Equipment and service beyond the Point of Demarcation and/or interconnection between Pilot’s Allstream facilities and terminal equipment and the wiring at the Point of Demarcation shall be the responsibility of Customer (“Customer Equipment”) shall be the sole responsibility of Customer). Customer must procure and maintain, at its sole cost and expense, Customer Equipment equipment which is technically compatible with the Service and the Pilot Allstream network. Pilot Allstream shall have no obligation to install, maintain or repair any non-Pilot Allstream Equipment, including any Customer Equipment. If, on responding to a Customer initiated service call, Pilot Allstream reasonably determines that the cause of the service deficiency was a failure, malfunction or the inadequacy of equipment other than Pilot’s Allstream Equipment, Customer shall compensate Pilot Allstream for actual time and materials expended during the service call.
Appears in 1 contract
Sources: Sip Service Schedule