Common use of Customer Cooperation Clause in Contracts

Customer Cooperation. Kentik’s obligation to provide Support Services is conditioned upon the following: (i) Customer’s reasonable effort to resolve the problem after communication with ▇▇▇▇▇▇; and (ii) Customer’s provision to Kentik of sufficient information and resources to correct the problem, including, without limitation, remote access as further discussed in these policies. As related to Critical or Major cases, Customer shall provide continuous access to appropriate Customer personnel and any third party software or hardware interacting with Kentik (if applicable) during ▇▇▇▇▇▇’s response related to the Critical or Major case or Kentik shall be permitted to change the Priority of the case.

Customer Cooperation. Kentik’s obligation to provide Support Services is conditioned upon the following: (i) Customer’s reasonable effort to resolve the problem after communication with ▇▇▇▇▇▇Kentik; and (ii) Customer’s provision to Kentik of sufficient information and resources to correct the problem, including, without limitation, remote access as further discussed in these policies. As related to Critical or Major cases, Customer shall provide continuous access to appropriate Customer personnel and any third party software or hardware interacting with Kentik (if applicable) during ▇▇▇▇▇▇Kentik’s response related to the Critical or Major case or Kentik shall be permitted to change the Priority of the case.

Customer Cooperation. Kentik▇▇▇▇▇▇’s obligation to provide Support Services is conditioned upon the following: (i) Customer’s reasonable effort to resolve the problem after communication with ▇▇▇▇▇▇; and (ii) Customer’s provision to Kentik of sufficient information and resources to correct the problem, including, without limitation, remote access as further discussed in these policies. As related to Critical or Major cases, Customer shall provide continuous access to appropriate Customer personnel and any third party software or hardware interacting with Kentik (if applicable) during ▇▇▇▇▇▇Kentik’s response related to the Critical or Major case or Kentik shall be permitted to change the Priority of the case.