{"component": "clause", "props": {"groups": [{"snippet": "Carrier has established a program setting standards for service levels in the areas of fares, flight information, baggage, ticket purchase, and refund, customers with special needs, onboard delays, oversales, codeshare partners, and complaint resolution. These commitments are incorporated into the applicable sections within this document:\n1. Offer the lowest fare for which the customer is eligible\n2. Provide customers with accurate, timely information on flight delays, cancellations, or diversions\n3. Provide on-time baggage delivery\n4. Provide prompt ticket refunds where applicable\n5. Properly accommodate passengers with disabilities and other special needs\n6. Meeting the needs of and improving the handling of our customers during long onboard and gate delays\n7. Clearly disclose policies for customers with special needs\n8. Provide basic information and policies about Oversold flights, travel itineraries, cancellation policies, frequent flyer program Rules, and aircraft configurations (when and where applicable)\n9. Respond promptly to complaints or requests for information\n10. Identify services provided by Carrier to minimize inconvenience resulting from cancellations and misconnections", "snippet_links": [{"key": "established-a", "type": "definition", "offset": [12, 25]}, {"key": "service-levels", "type": "definition", "offset": [56, 70]}, {"key": "flight-information", "type": "clause", "offset": [94, 112]}, {"key": "special-needs", "type": "clause", "offset": [167, 180]}, {"key": "complaint-resolution", "type": "clause", "offset": [233, 253]}, {"key": "applicable-sections", "type": "definition", "offset": [299, 318]}, {"key": "the-customer", "type": "clause", "offset": [376, 388]}, {"key": "information-on", "type": "clause", "offset": [444, 458]}, {"key": "provide-on", "type": "clause", "offset": [506, 516]}, {"key": "baggage-delivery", "type": "clause", "offset": [522, 538]}, {"key": "ticket-refunds", "type": "clause", "offset": [557, 571]}, {"key": "where-applicable", "type": "clause", "offset": [572, 588]}, {"key": "passengers-with-disabilities", "type": "clause", "offset": [613, 641]}, {"key": "for-customers", "type": "clause", "offset": [799, 812]}, {"key": "basic-information", "type": "clause", "offset": [843, 860]}, {"key": "cancellation-policies", "type": "clause", "offset": [918, 939]}, {"key": "program-rules", "type": "definition", "offset": [956, 969]}, {"key": "requests-for-information", "type": "clause", "offset": [1064, 1088]}, {"key": "by-carrier", "type": "clause", "offset": [1120, 1130]}, {"key": "resulting-from", "type": "definition", "offset": [1157, 1171]}], "samples": [{"hash": "2tzrTaG1LD4", "uri": "/contracts/2tzrTaG1LD4#customer-commitment", "label": "Contract of Carriage", "score": 34.550994873, "published": true}, {"hash": "gFJkaDsxQKM", "uri": "/contracts/gFJkaDsxQKM#customer-commitment", "label": "Contract of Carriage", "score": 33.632232666, "published": true}, {"hash": "9Kuu1Y05Pip", "uri": "/contracts/9Kuu1Y05Pip#customer-commitment", "label": "Contract of Carriage", "score": 33.6007003784, "published": true}], "size": 5, "hash": "905368949f359592ae280c1a48df8c6f", "id": 1}, {"snippet": "During the period that United places its designator code on flights operated by Contractor, Contractor will adopt and follow plans and policies comparable (to the extent applicable and permitted by law and subject to operational constraints) to United\u2019s Customer Commitment as presently existing and hereafter modified. Contractor acknowledges that it has received a copy of United\u2019s presently existing Customer Commitment. United will provide Contractor with any modifications thereto promptly after they are made. Non-Revenue Pass Travel United will have the sole right to design, implement and oversee a pass travel program for the Regional Air Services. This Agreement for Fuel Services (this \u201cAgreement\u201d), dated _________ (the \u201cEffective Date\u201d) is entered into by and between __________________, a _________ __________ with its principal offices at _________________ (\u201cAirline\u201d) and ________, with its principal offices at _________________ (\u201cService Provider\u201d).", "snippet_links": [{"key": "during-the-period", "type": "clause", "offset": [0, 17]}, {"key": "by-contractor", "type": "clause", "offset": [77, 90]}, {"key": "contractor-will", "type": "clause", "offset": [92, 107]}, {"key": "plans-and-policies", "type": "clause", "offset": [125, 143]}, {"key": "to-the-extent", "type": "clause", "offset": [156, 169]}, {"key": "permitted-by-law", "type": "clause", "offset": [185, 201]}, {"key": "subject-to", "type": "clause", "offset": [206, 216]}, {"key": "operational-constraints", "type": "definition", "offset": [217, 240]}, {"key": "a-copy-of", "type": "clause", "offset": [365, 374]}, {"key": "existing-customer", "type": "definition", "offset": [394, 411]}, {"key": "will-provide", "type": "clause", "offset": [431, 443]}, {"key": "pass-travel", "type": "clause", "offset": [528, 539]}, {"key": "right-to", "type": "definition", "offset": [566, 574]}, {"key": "air-services", "type": "definition", "offset": [644, 656]}, {"key": "agreement-for", "type": "clause", "offset": [663, 676]}, {"key": "fuel-services", "type": "definition", "offset": [677, 690]}, {"key": "effective-date", "type": "definition", "offset": [733, 747]}, {"key": "entered-into", "type": "clause", "offset": [753, 765]}, {"key": "principal-offices", "type": "clause", "offset": [833, 850]}, {"key": "service-provider", "type": "definition", "offset": [948, 964]}], "samples": [{"hash": "hirLkKzj08p", "uri": "/contracts/hirLkKzj08p#customer-commitment", "label": "Capacity Purchase Agreement (Mesa Air Group Inc)", "score": 29.5749492645, "published": true}, {"hash": "joqoNI8GBna", "uri": "/contracts/joqoNI8GBna#customer-commitment", "label": "Capacity Purchase Agreement (Mesa Air Group Inc)", "score": 29.5284061432, "published": true}], "size": 3, "hash": "c4dc4705151093e60d04fc76be1c9a76", "id": 2}, {"snippet": "9.1 Having fully understood the services, were instructed about the online services of PSI and is aware of the risks may be exposed from online transaction; shall be responsible for their investment decision.\n9.2 Is bound by the terms and conditions of this Contract and shall comply to trading regulations as prescribed by Law;\n9.3 Shall inform about the changes, be responsible for the information provided to PSI;\n9.4 Shall pay the fee and charges to PSI.\n10.1 \u0110\u1ea3m b\u1ea3o cung c\u1ea5p d\u1ecbch v\u1ee5 thu\u1eadn ti\u1ec7n, \u0111\u1ea7y \u0111\u1ee7, an to\u00e0n cho Kh\u00e1ch h\u00e0ng;\n10.2 Qu\u1ea3n l\u00fd th\u00f4ng tin li\u00ean quan \u0111\u1ebfn vi\u1ec7c th\u1ef1c hi\u1ec7n giao d\u1ecbch c\u1ee7a Kh\u00e1ch h\u00e0ng theo \u0111\u00fang quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;\n10.3 Cung c\u1ea5p, h\u01b0\u1edbng d\u1eabn v\u00e0 h\u1ed7 tr\u1ee3 Kh\u00e1ch h\u00e0ng s\u1eed d\u1ee5ng c\u00e1c d\u1ecbch v\u1ee5 c\u1ee7a m\u00ecnh, c\u00f4ng b\u1ed1 c\u00f4ng khai bi\u1ec3u ph\u00ed d\u1ecbch v\u1ee5 \u00e1p d\u1ee5ng t\u1ea1i t\u1eebng th\u1eddi \u0111i\u1ec3m;\n10.4 B\u1ea3o m\u1eadt th\u00f4ng tin c\u1ee7a Kh\u00e1ch h\u00e0ng (t\u00e0i kho\u1ea3n \u0111\u0103ng nh\u1eadp/m\u1eadt kh\u1ea9u truy c\u1eadp, th\u00f4ng tin giao d\u1ecbch v\u00e0 c\u00e1c th\u00f4ng tin kh\u00e1c c\u1ee7a Kh\u00e1ch h\u00e0ng), tr\u1eeb tr\u01b0\u1eddng h\u1ee3p ph\u1ea3i cung c\u1ea5p th\u00f4ng tin n\u00e0y cho c\u00e1c c\u01a1 quan c\u00f3 th\u1ea9m quy\u1ec1n theo quy \u0111\u1ecbnh c\u1ee7a ph\u00e1p lu\u1eadt;\n10.5 K\u1ecbp th\u1eddi th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng v\u00e0 n\u1ed7 l\u1ef1c kh\u1eafc ph\u1ee5c c\u00e1c s\u1ef1 c\u1ed1 d\u1eabn \u0111\u1ebfn t\u1ea1m ng\u1eebng/gi\u1ea3m s\u00fat ch\u1ea5t\n10.6 Th\u00f4ng b\u00e1o cho Kh\u00e1ch h\u00e0ng trong tr\u01b0\u1eddng h\u1ee3p t\u1ea1m ng\u1eebng, ng\u1eebng, thay \u0111\u1ed5i, ch\u1ec9nh s\u1eeda, thay th\u1ebf m\u1ed9t ph\u1ea7n ho\u1eb7c to\u00e0n b\u1ed9 d\u1ecbch v\u1ee5; 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With respect to the ESIP Project portion of the Combined ESIP and Additional Capital Project Scope, following third party review and approval of the Energy Savings Plan, the Customer shall take action to adopt the Energy Savings Plan within thirty (30) days, subject to approval of same by the NJBPU. Once adopted by the Customer, the ESCO shall submit the Energy Savings Plan to the NJBPU for review and approval. Following receipt of NJBPU approval of the Energy Savings Plan, the ESCO shall present a complete contract to the Customer and the Customer shall take formal action concerning said contract within forty-five (45) days.", "snippet_links": [{"key": "the-customer-agrees-to", "type": "clause", "offset": [0, 22]}, {"key": "the-esco", "type": "definition", "offset": [33, 41]}, {"key": "savings-plan", "type": "definition", "offset": [84, 96]}, {"key": "final-development", "type": "definition", "offset": [98, 115]}, {"key": "project-scope", "type": "clause", "offset": [185, 198]}, {"key": "attachment-b", "type": "definition", "offset": [212, 224]}, {"key": "subject-to-the", "type": "definition", "offset": [229, 243]}, {"key": "third-party-reviewer", "type": "definition", "offset": [281, 301]}, {"key": "with-respect-to", "type": "clause", "offset": [342, 357]}, {"key": "approval-of", "type": "clause", "offset": [475, 486]}, {"key": "the-customer-shall", "type": "clause", "offset": [512, 530]}, {"key": "within-thirty", "type": "clause", "offset": [576, 589]}, {"key": "subject-to-approval", "type": "clause", "offset": [601, 620]}, {"key": "by-the-customer", "type": "clause", "offset": [656, 671]}, {"key": "for-review", "type": "clause", "offset": [732, 742]}, {"key": "receipt-of", "type": "clause", "offset": [767, 777]}, {"key": "complete-contract", "type": "clause", "offset": [846, 863]}, {"key": "customer-and-the", "type": "clause", "offset": [871, 887]}, {"key": "formal-action", "type": "clause", "offset": [908, 921]}], "samples": [{"hash": "hoyDmdjlXaz", "uri": "/contracts/hoyDmdjlXaz#customer-commitment", "label": "Esip Project Development Agreement", "score": 29.9330463409, "published": true}], "size": 2, "hash": "186c0f4522d731d3bcdcf8b1892583c0", "id": 5}, {"snippet": "We will honour our commitment over the useful life of the water heater.\u2020\u2020 In return, you agree that: \uf0b7 You will pay your rental charges when due, together with interest on any late payments at interest rates we may set, acting reasonably. Rental charges will generally commence on the day the water heater is installed. \uf0b7 Your rental charges will be included on your utility \u2587\u2587\u2587\u2587, or we may choose to \u2587\u2587\u2587\u2587 you separately through our service provider. Methods of payment will be set out on the \u2587\u2587\u2587\u2587 you receive. \uf0b7 We may change our rental rates from time to time by announcing rate changes in advance in \u2587\u2587\u2587\u2587 inserts, by letter or by any other method permitted by law. You will use your water heater safely and responsibly, and in particular you will:", "snippet_links": [{"key": "our-commitment", "type": "clause", "offset": [15, 29]}, {"key": "useful-life", "type": "definition", "offset": [39, 50]}, {"key": "water-heater", "type": "definition", "offset": [58, 70]}, {"key": "in-return", "type": "clause", "offset": [74, 83]}, {"key": "you-agree", "type": "clause", "offset": [85, 94]}, {"key": "rental-charges", "type": "definition", "offset": [121, 135]}, {"key": "interest-on-any", "type": "clause", "offset": [160, 175]}, {"key": "late-payments", "type": "definition", "offset": [176, 189]}, {"key": "interest-rates", "type": "clause", "offset": [193, 207]}, {"key": "acting-reasonably", "type": "clause", "offset": [220, 237]}, {"key": "the-day", "type": "definition", "offset": [281, 288]}, {"key": "service-provider", "type": "definition", "offset": [433, 449]}, {"key": "methods-of-payment", "type": "clause", "offset": [451, 469]}, {"key": "set-out", "type": "definition", "offset": [478, 485]}, {"key": "the-\u2587", "type": "clause", "offset": [489, 494]}, {"key": "we-may-change", "type": "clause", "offset": [513, 526]}, {"key": "rental-rates", "type": "definition", "offset": [531, 543]}, {"key": "from-time-to-time", "type": "clause", "offset": [544, 561]}, {"key": "in-advance", "type": "clause", "offset": [589, 599]}, {"key": "in-\u2587", "type": "clause", "offset": [600, 604]}, {"key": "other-method", "type": "clause", "offset": [637, 649]}, {"key": "permitted-by-law", "type": "clause", "offset": [650, 666]}, {"key": "in-particular", "type": "clause", "offset": [727, 740]}], "samples": [{"hash": "5QLxzEls3PF", "uri": "/contracts/5QLxzEls3PF#customer-commitment", "label": "Water Heater Rental Agreement", "score": 16.7445640564, "published": true}], "size": 1, "hash": "bc06f7c2c6f0f32da0c3d858359634d6", "id": 6}, {"snippet": "In foodservice, things don't always go as planned. When those things happen, Bargreen Ellingson is committed to make it right. Our staff is given the power to resolve your issue. If they cannot, or if you are not completely satisfied, we encourage you to call our President, \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587, at", "snippet_links": [{"key": "our-staff", "type": "clause", "offset": [127, 136]}], "samples": [{"hash": "jhpJrkA9SbA", "uri": "/contracts/jhpJrkA9SbA#customer-commitment", "label": "Sales Contract", "score": 26.3554611206, "published": true}], "size": 1, "hash": "dd0d7ef5dedb2d4d555dddcd72a7394d", "id": 7}, {"snippet": "Volume: $0.00 Term: 1 Year Ramp Up (Months): 12 Customer Approval: ----------------- This Customer Order is governed by Level 3 Communications LLC's Terms and Conditions for Deliver\u2587 \u2587\u2587 \u2587\u2587rvice (which are available for Customer's review either upon request or on Level 3's web site), which are hereby incorporated into this Customer Order. Neither party shall be liable for any indirect, incidental, special, consequential, exemplary or punitive damages (including but not limited to damages for lost profits or lost revenues), whether or not caused by the acts or omissions or negligence of its employees or agents, and regardless of whether such party has been informed of the possibility or likelihood of such damages. Relevant Ser5vice Detail Forms are attached hereto, setting forth specific information regarding the Services ordered by Customer.", "snippet_links": [{"key": "customer-approval", "type": "clause", "offset": [48, 65]}, {"key": "customer-order", "type": "clause", "offset": [90, 104]}, {"key": "level-3-communications", "type": "definition", "offset": [120, 142]}, {"key": "terms-and-conditions-for", "type": "clause", "offset": [149, 173]}, {"key": "for-customer", "type": "definition", "offset": [215, 227]}, {"key": "upon-request", "type": "definition", "offset": [244, 256]}, {"key": "web-site", "type": "definition", "offset": [273, 281]}, {"key": "neither-party-shall", "type": "clause", "offset": [340, 359]}, {"key": "exemplary-or-punitive-damages", "type": "clause", "offset": [424, 453]}, {"key": "not-limited", "type": "clause", "offset": [469, 480]}, {"key": "lost-profits", "type": "clause", "offset": [496, 508]}, {"key": "lost-revenues", "type": "clause", "offset": [512, 525]}, {"key": "caused-by", "type": "clause", "offset": [543, 552]}, {"key": "acts-or-omissions", "type": "definition", "offset": [557, 574]}, {"key": "such-party", "type": "clause", "offset": [643, 653]}, {"key": "information-regarding", "type": "clause", "offset": [797, 818]}, {"key": "by-customer", "type": "clause", "offset": [840, 851]}], "samples": [{"hash": "k95PH7469rg", "uri": "/contracts/k95PH7469rg#customer-commitment", "label": "Customer Order Agreement (Netvoice Technologies Corp)", "score": 15.0, "published": true}], "size": 1, "hash": "a778de404d01dff38ae90ff1f07e6d57", "id": 8}, {"snippet": "Customer will respond to SaaS Provider requests for additional information in a timely manner.", "snippet_links": [{"key": "customer-will", "type": "clause", "offset": [0, 13]}, {"key": "respond-to", "type": "definition", "offset": [14, 24]}, {"key": "saas-provider", "type": "clause", "offset": [25, 38]}, {"key": "requests-for-additional-information", "type": "clause", "offset": [39, 74]}, {"key": "in-a-timely-manner", "type": "definition", "offset": [75, 93]}], "samples": [{"hash": "2gU1VmzM2IZ", "uri": "/contracts/2gU1VmzM2IZ#customer-commitment", "label": "Service Level Agreement", "score": 24.3319644928, "published": true}], "size": 1, "hash": "53ba2691a5130eee9ddb72ab9c6c7fe4", "id": 9}, {"snippet": "The parties to this agreement agree to participate in the collection of data relating to the above values and will discuss and analyse the results of such data, to encourage constructive organisational cultural change", "snippet_links": [{"key": "the-parties-to-this-agreement", "type": "clause", "offset": [0, 29]}, {"key": "agree-to", "type": "clause", "offset": [30, 38]}, {"key": "participate-in", "type": "definition", "offset": [39, 53]}, {"key": "collection-of-data", "type": "definition", "offset": [58, 76]}, {"key": "relating-to", "type": "definition", "offset": [77, 88]}, {"key": "cultural-change", "type": "clause", "offset": [202, 217]}], "samples": [{"hash": "1p03r3jA3vS", "uri": "/contracts/1p03r3jA3vS#customer-commitment", "label": "Workplace Agreement", "score": 19.0, "published": true}], "size": 1, "hash": "73f019c69f0224031d45f6cf5837d010", "id": 10}], "next_curs": "ClwSVmoVc35sYXdpbnNpZGVyY29udHJhY3RzcjgLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhxjdXN0b21lci1jb21taXRtZW50IzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"children": [["payment-options", "Payment Options"], ["minimum-purchase", "Minimum Purchase"], ["fuel-services", "Fuel Services"], ["obligations-of-service-provider-scope-of-undertaking", "Obligations of Service Provider Scope of Undertaking"], ["use-of-the-united-marks-and-the-other-identification", "Use of the United Marks and the Other Identification"]], "title": "Customer Commitment", "parents": [["miscellaneous", "Miscellaneous"], ["unauthorized-payments", "Unauthorized Payments"], ["termination-of-2004-agreement-transition-of-crj-700-aircraft", "Termination of 2004 Agreement; Transition of CRJ-700 Aircraft"], ["insurance", "Insurance"], ["confidentiality", "Confidentiality"]], "size": 33, "id": "customer-commitment", "related": [["service-level-commitment", "Service Level Commitment", "Service Level Commitment"], ["revolver-commitment", "Revolver Commitment", "Revolver Commitment"], ["l-c-commitment", "L/C Commitment", "L/C Commitment"], ["revolving-commitment", "Revolving Commitment", "Revolving Commitment"], ["time-commitment", "Time Commitment", "Time Commitment"]], "related_snippets": [], "updated": "2026-02-19T04:40:11+00:00"}, "json": true, "cursor": ""}}