Customer Care. a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer to consumer assistance tools and the provision of culturally and linguistically appropriate information and related products.
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Samples: Covered California for Small, Qualified Health Plan Issuer Contract, Qualified Health Plan Issuer Contract
Customer Care. (a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and 45 C.F.R. Part 92, and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210155.205, which refer refers to consumer assistance tools tolls and the provision of culturally and linguistically appropriate information and related products.
Appears in 6 contracts
Samples: Qualified Dental Plan Issuer Contract, Qualified Dental Plan Issuer Contract, Qualified Dental Plan Issuer Contract
Customer Care. (a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and 45 C.F.R. Part 92, and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer refers to consumer assistance tools tolls and the provision of culturally and linguistically appropriate information and related products.
Appears in 1 contract
Customer Care. (a) Contractor shall comply with the applicable requirements of the Americans with Disabilities Act and provide culturally competent customer service to all Covered California Enrollees in accordance with the applicable provisions of 45 C.F.R. § 155.205 and § 155.210, which refer refers to consumer assistance tools tolls and the provision of culturally and linguistically appropriate information and related products.
Appears in 1 contract