Common use of Customer Care Standards Clause in Contracts

Customer Care Standards. Manager is responsible for providing a minimum level of care to its customers and to use customer satisfaction monitoring systems or vendors to carry out this function as specified in the JV Agreement. Additionally, in order to maintain a consistent "back office" operating process and exchange of network, operating and customer information, Manager may be required to use Nextel's "back office" systems platform for activities such as order entry, order management, inventory management, customer provisioning, and the production of call detail records for billing purposes.