Customer Care Standards Sample Clauses
Customer Care Standards. Manager is responsible for providing a minimum level of care to its customers and to use customer satisfaction monitoring systems or vendors to carry out this function as specified in the JV Agreement. Additionally, in order to maintain a consistent "back office" operating process and exchange of network, operating and customer information, Manager may be required to use Nextel's "back office" systems platform for activities such as order entry, order management, inventory management, customer provisioning, and the production of call detail records for billing purposes.
Customer Care Standards. The Vendor must adhere to the City’s Customer Care Standards (see separate attachment), made part of the RFP, in all interactions with the public and City personnel.
Customer Care Standards. Effective June 30, 2000, U S WEST will implement a self-executing service performance program included in paragraphs 1 through 3 below that will be available to CLECso long as CLEC purchases at least 5000 unbundled digital capable loops annually from U S WEST across U S WEST's 14-state region and based upon and subject to each and all of the following terms and conditions identified in paragraphs 1 through 3 below:
1. U S WEST will provide monthly reports to CLEC on its performance during the previous month. Service performance credits will be self-executing, and all credits will be posted on the ▇▇▇▇ in the following month based on the schedules listed below. The program described in this Section will take effect June 30, 2000.
2. This standard set forth in this section will be assessed based on U S WEST’s overall performance in provisioning, on the original due date as specified in the U S WEST Resale and Interconnection Service Interval Guide (“SIG”), all services in the interconnection agreement, on state-by-state average basis for unbundled loops in which CLEC has placed at least fifty (50) orders electronically for unbundled loops during the reported quarter. The following performance measurements and the accompanying credits identified in the matrices below are subject to the force majeure limitations in the U S WEST Resale and Interconnection Service Interval Guide (“SIG”) and the applicable interconnection agreement. In addition, the following performance measurements and credits will only apply if (a) the orders have been forecasted annually and updated quarterly in the manner requested by U S WEST; (b) filling the orders does not require U S WEST to build facilities; or (c) the other conditions identified in the SIG and/or the interconnection agreement have been met. In the case of unbundled loops, loop orders must be forecasted at the distribution area level at least sixty (60) days in advance. Range (% installed within standard interval for the interconnection services) Payment amount per quarter: Following June 30, 2000 until January 1, 2001 Range (% installed within standard interval for the interconnection services) Payment amount per quarter: January 1, 2001 to December 31, 2001, assuming closure of merger 82.5% to 100% No payment applies 85% to 100% No payment applies 70% to 82.4% $1,000 72% to 84.9% $1,200 60% to 69.9% $2,000 62% to 71.9% $2,400 <60% $3,000 <62% $3,600
3. Subject to the requirements and limitations contained in paragraph...