CSP Services Sample Clauses
CSP Services. A. Call Center (Tier One Only) 85% of inbound calls received each month shall be answered within 30 seconds, based on a system wide average. If misdirected calls are 3% or more of Customer’s total monthly volume routed to the Metavante call center, the foregoing standards do not apply and a $10 fee will be charged for each misdirected call. The monthly average abandoned call rate shall not exceed five percent (5%) of all incoming calls (does not include calls answered by an automated response unit), based on a system wide average. Metavante will respond to e-mail inquiries as follows: 95% within 2 business days, 100% within 5 business days (measured monthly, based on a system wide average).
B. Claim Inquiring Processing (measured monthly, based on a system wide average) Standard Research Inquiries. End User initiated research will be handled within three (3) Business Days, 90% of the time, after the initial contact to Metavante Customer Service by the End User. Escalated service cut-off Inquiries, mortgage payments and insurance payments will be handled within one (1) business day after the initial consumer contact 90% of the time. By definition, “handled” includes items brought to resolution and items that require more information from the End User or payee before they can be brought to resolution. Pending status inquiries will be tracked by or on the next action date and follow up will continue until the problem is resolved. The follow-up with End Users and payees will occur on the date of next follow-up 80% of the time.
CSP Services of each Seller with whom it contracts as a CSP, other than such Seller’s obligation to remit tax on its own purchases, for each Member State, Contingent Member State and Associate Member State in which the Seller is registered to collect sales and use tax. “Certified Service Provider (CSP) services” are those services necessary to:
CSP Services. Users utilizing the CSP Services will receive the Pay Anyone Service and have their bills presented online at the Branded Website. The Service Provider will receive User billing information via either electronic or paper-based processes. Either User or Customer must provide the Service Provider with information and authorization necessary for the Service Provider to receive the User ▇▇▇▇ for processing. User is responsible for the accuracy of account and other information required for accessing User bills. Without limiting the foregoing, the Service Provider shall provide the following:
4.7.1 Integration Services, as described at the Service Provider’s web site, ▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇▇.▇▇▇
4.7.2 CSP Services, including: • Host Branded Website • e-▇▇▇▇ Distribution • Pay Anyone Service for Users transmitting payment instructions through the Branded Website. The Service Provider may use electronic payments or paper payments to process payments. Electronic payments are debited via ACH to the End User account. Paper payments are made via Service Provider-owned check and ACH debit to the End User account. • e-Electronic ▇▇▇▇ Payment using the Pay Anyone Service. Users will have the option of setting up Payees as one of two ▇▇▇▇ payment types: (1) recurring; or, (2) variable. Recurring payments are payments of a fixed amount paid on a regular time interval, such as, but not limited to, monthly rent or mortgage payments; once a recurring payment is set up by the User, the Service Provider will automatically execute ▇▇▇▇ payments according to User instructions until the User cancels or changes those instructions. Variable payments are payments that vary in amount and/or date, such as, but not limited to, utility or credit card payments. Once the User sets up a variable payment, the Service Provider will execute the ▇▇▇▇ payment instructions according to User instructions for each individual payment. • First Level User Support. Customer has elected to have the Service Provider provide first level User support. Customer shall pay for the services as shown in Attachment 1. The Service Provider’s support to Customer regarding Customer’s User service obligations will receive the same degree of priority as similar service performed by the Service Provider to its other clients. The Service Provider reserves the right to set and change its User support policies, procedures and availability as they apply to all users of the Electronic ▇▇▇▇ Payment Services without the consent of...
CSP Services. The following specialty mental health services will be provided: • Provide 24/7 on-call availability. • Conduct a crisis assessment/ safety plan within one hour of referral. • Begin services to the child and family within 24 hours of assessment. • Provide home, school and community based behavioral health support for children. • Provide individual and dyad therapy to caregivers of children with a focus on relationship enhancement and parenting skills. • Provide intensive family therapy to address high risk issues, safety planning and family structure. • Facilitate planning meeting including members of the natural support and professional support systems. • Link children and their families to long term behavioral health and other forms of support services that address their unique needs.
I. Recitals – STANDARD RISK
1. This Contract (Agreement) has been determined to constitute a business associate relationship under the Health Insurance Portability and Accountability Act (“HIPAA”) and its implementing privacy and security regulations at 45 CFR Parts 160 and 164 (“the HIPAA regulations:”).
2. The County of Merced (“COUNTY”) wishes to disclose to Business Associate certain information pursuant to the terms of this Agreement, some of which may constitute Protected Health Information (“PHI”).
CSP Services. The following specialty mental health services shall be provided: • Provide twenty-four (24) hour per day, seven (7) days per week on-call availability. • Conduct a crisis assessment/safety plan within one (1) hour of referral. • Begin services to the child and family within twenty-four (24) hours of assessment. • Provide home, school, and community based behavioral health support for children. • Provide individual and dyad therapy to caregivers of children with a focus on relationship enhancement and parenting skills. • Provide intensive family therapy to address high risk issues, safety planning, and family structure. • Facilitate planning meetings, including members of the natural support and professional support systems. • Link children and their families to long-term behavioral health and other forms of support services that address their unique needs.
CSP Services. Subject to the terms and conditions of the Agreement to which this Exhibit B is attached, Metavante will furnish to Reseller the following CSP Services: Branded Package:
CSP Services. 2.1 By submitting an order through the Statement of Work, the Customer:
(a) represents that any Subscription commitments and requirements disclosed are complete and accurate in all respects;
(b) agrees to pay Ultima for all orders it submits for Products and the CSP Services; and
(c) agrees to the terms of the Agreement and the Statement of Work.
2.2 By placing an order with Ultima, the Customer represents and warrants that the Customer has accepted and agreed to the Customer Agreement. If the Customer does not accept the terms of the Customer Agreement, Customer shall be liable to Ultima for any costs and damages incurred by Ultima due to such failure.
2.3 Once an order for a Subscription has been accepted by Ultima:
(a) Subscriptions shall continue for the duration set out within the Statement of Work unless terminated in compliance with Clause 16 of the Agreement; and/or
(b) adjustments may only be made to increase the Minimum Users and not decrease below any current Minimum User provisioned as more fully set out in the Agreement, these terms and the Statement of Work (this is not applicable to Subscriptions purchased on a monthly term).
(c) For the avoidance of any doubt, should the Customer purchase a Non-Commit Subscription (subject to the price as set out in the Statement of Work) the Customer shall have the ability to flex the number of users prior to the next Non-Commit Subscription Term, to take effect in the subsequent Non-Commit Subscription Term.
2.4 The Customer is responsible for giving Ultima any necessary information relating to the CSP Services within a reasonable time to enable Ultima to supply the CSP Services in accordance with the terms of the Agreement.
2.5 The Statement of Work for CSP Services shall only be deemed to be accepted when Ultima sets the Customer up on the Portal (or, where applicable, on the Managed Cloud portal) at which point, and on which date, the terms of the Agreement, these terms, the CSP Essentials Schedule and the Managed Cloud Schedule (if applicable) and the Customer Agreement shall come into existence.
2.6 The Customer hereby acknowledges and agrees, and shall procure that its End-Users acknowledge and agree, to the terms in the CSP Essentials Schedule (including the Portal-specific terms) and the Managed Cloud Schedule (if applicable).
2.7 If the Customer wishes to procure Managed Cloud Services as an additional Service, the Customer shall be required to complete a Statement of Work and agrees, and shall p...
CSP Services. 2.1 By submitting an order through the Statement of Work, the Customer:
(a) represents that any Subscription commitments and requirements disclosed are complete and accurate in all respects;
(b) agrees to pay Ultima for all orders it submits for Products and the CSP Services in accordance with the terms of the Agreement; and
(c) agrees to the terms of the Agreement and the Statement of Work.
2.2 By placing an order with Ultima, the Customer represents and warrants that the Customer has accepted and agreed to the Customer Agreement. If the Customer does not accept the terms of the Customer Agreement, Customer shall be liable to Ultima for any costs and damages incurred by Ultima due to such failure.
2.3 Once an order for a Subscription has been accepted by Ultima:
(a) Subscriptions shall continue for the duration set out within the Statement of Work Term unless terminated in compliance with Clause 16 of the Agreement and Clause 10 of these CSP Terms; and/or
(b) adjustments may only be made to increase the Minimum Users and not decrease below any current Minimum User provisioned as more fully set out in the Agreement, these terms and the Statement of Work (this is not applicable to Subscriptions purchased on a monthly term). For the avoidance of any doubt, should the Customer purchase a Non-Commit Subscription (subject to the price as set out in the Statement of Work) the Customer shall have the ability to flex the number of users prior to the next Non-Commit Subscription Term, to take effect in the subsequent Non-Commit Subscription Term.
2.4 The Customer is responsible for giving Ultima any necessary information relating to the CSP Services within a reasonable time to enable Ultima to supply the CSP Services in accordance with the terms of the Agreement.
2.5 The Statement of Work for CSP Services shall only be deemed to be accepted when Ultima sets the Customer up on the Portal (or, where applicable, on the Managed Cloud portal) at which point, and on which date, the terms of the Agreement, these CSP Terms, the CSP Essentials Schedule and the Managed Cloud Schedule (if applicable) and the Customer Agreement shall come into existence.
2.6 The Customer hereby acknowledges and agrees, and shall procure that its End-Users acknowledge and agree, to the terms in the CSP Essentials Schedule (including the Portal-specific terms) and the Managed Cloud Schedule (if applicable).
2.7 If the Customer wishes to procure Managed Cloud Services as an additional Service, th...
CSP Services. 2.1 By submitting an order through the Statement of Work, the Customer:
(a) represents that any Subscription commitments and requirements disclosed are complete and accurate in all respects;
(b) agrees to pay Ultima for all orders it submits for Products and the CSP Services; and
(c) agrees to the terms of the Agreement and the Statement of Work.
2.2 By placing an order with Ultima, the Customer represents and warrants that the Customer has accepted and agreed to the CSP Agreement.
2.3 Once an order for a Subscription has been accepted by Ultima:
(a) Subscriptions shall continue for the duration of the SOW Term unless terminated in compliance with Clause 16 of the Agreement; and/or
(b) adjustments may only be made to increase the Minimum Users and not decrease below any current Minimum User provisioned as more fully set out in the Agreement, these terms and the Statement of Work (this is not applicable to Subscriptions purchased on a monthly term).
2.4 The Customer is responsible for giving Ultima any necessary information relating to the CSP Services within a reasonable time to enable Ultima to supply the CSP Services in accordance with the terms of the Agreement.
2.5 The Statement of Work for CSP Services shall only be deemed to be accepted when Ultima sets the Customer up on the Portal (or, where applicable, on the Managed Cloud portal) at which point, and on which date, the terms of the Agreement, these terms, the CSP Essentials Schedule and the Managed Cloud Schedule (if applicable) and the CSP Agreement shall come into existence.
2.6 The Customer hereby acknowledges, agrees and accepts, and shall procure that its End-Users acknowledge and agree and accept, the terms in the CSP Essentials Schedule (including the Portal-specific terms) and the Managed Cloud Schedule (if applicable).
2.7 If the Customer wishes to procure Managed Cloud Services as an additional Service, the Customer shall be required to complete a Statement of Work and agrees, and shall procure that its End-Users acknowledge and agree, to the terms and conditions of the Managed Cloud Schedule.
2.8 The Customer will:
(a) adhere to the Fair Usage Policy;
(b) not arbitrarily change settings or configuration sets in the Licensed Software or any software provided to the Customer under these terms;
(c) allow Ultima or its designated subcontractors and Third Party Distributors, global admin access to the Customer’s relevant servers and networking systems for the duration of the Agreement;
(d) w...