CSP Services. A. Call Center (Tier One Only) 85% of inbound calls received each month shall be answered within 30 seconds, based on a system wide average. If misdirected calls are 3% or more of Customer’s total monthly volume routed to the Metavante call center, the foregoing standards do not apply and a $10 fee will be charged for each misdirected call. The monthly average abandoned call rate shall not exceed five percent (5%) of all incoming calls (does not include calls answered by an automated response unit), based on a system wide average. Metavante will respond to e-mail inquiries as follows: 95% within 2 business days, 100% within 5 business days (measured monthly, based on a system wide average).
CSP Services of each Seller with whom it contracts as a CSP, other than such Seller’s obligation to remit tax on its own purchases, for each Member State, Contingent Member State and Associate Member State in which the Seller is registered to collect sales and use tax. “Certified Service Provider (CSP) services” are those services necessary to:
CSP Services. Users utilizing the CSP Services will receive the Pay Anyone Service and have their bills presented online at the Branded Website. The Service Provider will receive User billing information via either electronic or paper-based processes. Either User or Customer must provide the Service Provider with information and authorization necessary for the Service Provider to receive the User xxxx for processing. User is responsible for the accuracy of account and other information required for accessing User bills. Without limiting the foregoing, the Service Provider shall provide the following:
CSP Services. The following specialty mental health services will be provided: • Provide 24/7 on-call availability. • Conduct a crisis assessment/ safety plan within one hour of referral. • Begin services to the child and family within 24 hours of assessment. • Provide home, school and community based behavioral health support for children. • Provide individual and dyad therapy to caregivers of children with a focus on relationship enhancement and parenting skills. • Provide intensive family therapy to address high risk issues, safety planning and family structure. • Facilitate planning meeting including members of the natural support and professional support systems. • Link children and their families to long term behavioral health and other forms of support services that address their unique needs. Exhibit E – HIPAA Business Associate Addendum
CSP Services. Subject to the terms and conditions of the Agreement to which this Exhibit B is attached, Metavante will furnish to Reseller the following CSP Services: Branded Package:
CSP Services. The following specialty mental health services shall be provided: • Provide twenty-four (24) hour per day, seven (7) days per week on-call availability. • Conduct a crisis assessment/safety plan within one (1) hour of referral. • Begin services to the child and family within twenty-four (24) hours of assessment. • Provide home, school, and community based behavioral health support for children. • Provide individual and dyad therapy to caregivers of children with a focus on relationship enhancement and parenting skills. • Provide intensive family therapy to address high risk issues, safety planning, and family structure. • Facilitate planning meetings, including members of the natural support and professional support systems. • Link children and their families to long-term behavioral health and other forms of support services that address their unique needs.
