Critical Conditions Clause Samples

Critical Conditions. Critical Conditions will be worked at the highest priority to provide the fastest possible resolution. Response to a Critical Condition incoming call will typically be within one (1) hour and will not exceed four (4) hours. For Critical Conditions, GAS will make every reasonable effort to correct the Condition until the problem is successfully resolved. In the event that GAS is unable to resolve a Critical Condition within eight (8) hours of notification by Geisinger, GAS will issue a credit in the amount of ten percent (10%) of the monthly fee for every hour beyond the initial eight (8) hours, up to a maximum of eighteen (18) hours. Thereafter, Geisinger will receive an additional credit in the amount of one (1) monthly fee for every seventy-two (72) hour period beyond the initial eighteen (18) hours that an original Critical Condition remains unresolved, up to a maximum credit of twelve (12) months of the monthly fee.