Common use of Credit Structure and Amounts Clause in Contracts

Credit Structure and Amounts. Customers will be credited for Managed WAN monthly recurring charges for the affected site with the Full or Co Management level of service. TABLE 4.1.2.1 AVAILABILITY WITH: DUAL MANAGED DEVICES / DUAL CIRCUITS AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH DUAL MANAGED DEVICES, OR BACKUP WIRELESS VIA A CONSOLE CONNECTION (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device to Managed Device Availability % U.S.: Verizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon Networks & 3rd Party Network From To < 100% 99.90% 10% 10% 10% 10% 99.89% 99.50% 15% 15% 15% 15% 99.49% 99.00% 20% 20% 20% 20% 98.99% 98.00% 30% 30% 30% 30% 97.99% 97.00% 50% 50% 50% 50% Less than 97.00% 100% 100% 100% 100% TABLE 4.1.2.2 AVAILABILITY WITH SINGLE MANAGED DEVICE BACK-UP AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH SINGLE ROUTER, OR BACKUP WIRELESS VIA INLINE MANAGEMENT (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device to Managed Device Availability % U.S.: Verizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon Networks & 3rd Party Network From To 100% 99.95% X/X X/X X/X X/X 99.949% 99.90% 5% 5% 5% 5% 99.89% 99.00% 10% 10% 10% 10% 98.99% 98.00% 15% 15% 15% 15% 97.99% 96.00% 25% 25% 25% 25% 95.99% 94.00% 50% 50% 50% 50% Less than 94.00% 100% 100% 100% 100% TABLE 4.1.2.3 AVAILABILITY WITHOUT BACK-UP OR OOB ACCESS (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device to Managed Device Availability % U.S.: Verizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon Networks & 3rd Party Network From To 100% 99.50% N/A N/A N/A N/A 99.49% 99.00% 10% 5% 0% 5% 98.99% 97.00% 15% 15% 10% 15% 96.99% 95.00% 25% 20% 15% 20% 94.99% 93.00% 35% 25% 20% 25% 92.99% 90.00% 50% 30% 25% 30% Less than 90.00% 100% 100% 100% 100%

Credit Structure and Amounts. Customers If Verizon fails to meet the Availability SLA, Customer account will be credited a percentage of the MRC for Internet Dedicated - Managed WAN monthly recurring charges Service based upon the availability calculated for the affected site with calendar month as shown in the Full or Co Management level table below. Sites qualify for credits when the total percentage of serviceavailability on a monthly basis is less than the stated SLA. AVAILABILITY CREDIT TABLE 4.1.2.1 AVAILABILITY WITH: – DUAL MANAGED DEVICES / CIRCUIT, DUAL CIRCUITS AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH DUAL MANAGED DEVICES, OR BACKUP WIRELESS VIA A CONSOLE CONNECTION (APPLIES TO SITE LEVEL PERFORMANCE) ROUTER Credit as a % Percentage of Managed WAN MRC Managed Device Router to Managed Device Router Availability % U.S.: Verizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: and Other Verizon Networks & Network Access 3rd Party Network Access From To < 100% 99.90% 10% 10% 10% 10% 99.89% 99.50% 15% 15% 15% 15% 99.49% 99.00% 20% 20% 20% 20% 98.99% 98.00% 30% 30% 30% 30% 97.99% 97.00% 50% 50% 50% 50% Less than 97.00% 100% 100% 100% 100% AVAILABILITY CREDIT TABLE 4.1.2.2 AVAILABILITY WITH – DUAL CIRCUIT, SINGLE MANAGED DEVICE BACK-UP AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH SINGLE ROUTER, OR BACKUP WIRELESS VIA INLINE MANAGEMENT (APPLIES TO SITE LEVEL PERFORMANCE) ROUTER Credit as a % Percentage of Managed WAN MRC Managed Device Router to Managed Device Router Availability % U.S.: Verizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: and Other Verizon Networks & Network Access 3rd Party Network Access From To < 100% 99.95% X/X X/X X/X X/X 0% 0% 99.949% 99.90% 5% 5% 5% 5% 99.89% 99.00% 10% 10% 10% 10% 98.99% 98.00% 15% 15% 15% 15% 97.99% 96.00% 25% 25% 25% 25% 95.99% 94.00% 50% 50% 50% 50% Less than 94.00% 100% 100% 100% 100% AVAILABILITY CREDIT TABLE 4.1.2.3 AVAILABILITY WITHOUT BACK-UP OR OOB ACCESS (APPLIES TO SITE LEVEL PERFORMANCE) – SINGLE CIRCUIT, SINGLE ROUTER Credit as a % Percentage of Managed WAN MRC Managed Device Router to Managed Device Router Availability % U.S.: Verizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: and Other Verizon Networks & Network Access 3rd Party Network Access From To < 100% 99.90% 0% 0% 99.89% 99.50% N/A N/A N/A N/A 5% 5% 99.49% 99.00% 10% 5% 0% 5% 98.99% 97.00% 15% 15% 10% 15% 96.99% 95.00% 25% 20% 15% 20% 94.99% 93.00% 35% 25% 20% 25% 92.99% 90.00% 50% 30% 25% 30% Less than 90.00% 100% 100% 100% 100%

Credit Structure and Amounts. Customers will be credited for Managed WAN monthly recurring charges for the affected site with the Full or Co Management level of servicemanagement. TABLE 4.1.2.1 AVAILABILITY WITH: WITH DUAL MANAGED DEVICES ROUTERS / DUAL CIRCUITS AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH DUAL MANAGED DEVICES, OR BACKUP WIRELESS VIA A CONSOLE CONNECTION (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device Router to Managed Device Router Availability % U.S.: Verizon Company Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon Company Networks & 3rd Party Network From To < 100% 99.90% 10% 10% 10% 10% 99.89% 99.50% 15% 15% 15% 15% 99.49% 99.00% 20% 20% 20% 20% 98.99% 98.00% 30% 30% 30% 30% 97.99% 97.00% 50% 50% 50% 50% Less than 97.00% 100% 100% 100% 100% TABLE 4.1.2.2 AVAILABILITY WITH SINGLE MANAGED DEVICE ROUTER BACK-UP AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH SINGLE ROUTER, OR BACKUP WIRELESS VIA INLINE MANAGEMENT (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device Router to Managed Device Router Availability % U.S.: Verizon Company Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon Company Networks & 3rd Party Network From To 100% 99.95% X/X X/X X/X X/X 99.949% 99.90% 5% 5% 5% 5% 99.89% 99.00% 10% 10% 10% 10% 98.99% 98.00% 15% 15% 15% 15% 97.99% 96.00% 25% 25% 25% 25% 95.99% 94.00% 50% 50% 50% 50% Less than 94.00% 100% 100% 100% 100% TABLE 4.1.2.3 AVAILABILITY WITHOUT WITH NO BACK-UP OR OOB ACCESS (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device Router to Managed Device Router Availability % U.S.: Verizon Company Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon Company Networks & 3rd Party Network From To 100% 99.50% N/A N/A N/A N/A 99.49% 99.00% 10% 5% 0% 5% 98.99% 97.00% 15% 15% 10% 15% 96.99% 95.00% 25% 20% 15% 20% 94.99% 93.00% 35% 25% 20% 25% 92.99% 90.00% 50% 30% 25% 30% Less than 90.00% 100% 100% 100% 100%

Credit Structure and Amounts. Customers will be credited for Managed WAN monthly recurring charges for the affected site with the Full or Co Management level of servicemanagementservice. TABLE 4.1.2.1 AVAILABILITY WITH: WITH DUAL MANAGED ROUTERSMANAGED DEVICES / DUAL CIRCUITS AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH DUAL MANAGED DEVICES, OR BACKUP WIRELESS VIA A CONSOLE CONNECTION (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device RouterDevice to Managed RouterManaged Device Availability % U.S.: Verizon CompanyVerizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon CompanyVerizon Networks & 3rd Party Network From To < 100% 99.90% 10% 10% 10% 10% 99.89% 99.50% 15% 15% 15% 15% 99.49% 99.00% 20% 20% 20% 20% 98.99% 98.00% 30% 30% 30% 30% 97.99% 97.00% 50% 50% 50% 50% Less than 97.00% 100% 100% 100% 100% TABLE 4.1.2.2 AVAILABILITY WITH SINGLE MANAGED ROUTERMANAGED DEVICE BACK-UP AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH SINGLE ROUTER, OR BACKUP WIRELESS VIA INLINE MANAGEMENT (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device RouterDevice to Managed RouterManaged Device Availability % U.S.: Verizon CompanyVerizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon CompanyVerizon Networks & 3rd Party Network From To 100% 99.95% XN/X XA N/X XA N/X XA N/X A 99.949% 99.90% 5% 5% 5% 5% 99.89% 99.00% 10% 10% 10% 10% 98.99% 98.00% 15% 15% 15% 15% 97.99% 96.00% 25% 25% 25% 25% 95.99% 94.00% 50% 50% 50% 50% Less than 94.00% 100% 100% 100% 100% TABLE 4.1.2.3 AVAILABILITY WITHOUT WITH NO BACK-UP OR OOB ACCESS (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % of Managed WAN MRC Managed Device RouterDevice to Managed RouterManaged Device Availability % U.S.: Verizon CompanyVerizon Network only Global Tier A All Networks Global Tier B All Networks U.S.: Other Verizon CompanyVerizon Networks & 3rd Party Network From To 100% 99.50% N/A N/A N/A N/A 99.49% 99.00% 10% 5% 0% 5% 98.99% 97.00% 15% 15% 10% 15% 96.99% 95.00% 25% 20% 15% 20% 94.99% 93.00% 35% 25% 20% 25% 92.99% 90.00% 50% 30% 25% 30% Less than 90.00% 100% 100% 100% 100%

Credit Structure and Amounts. Customers If calculation of Availability results in an SLA credit, Customer will be credited for the Managed WAN monthly recurring charges SBD MRC for the affected site SBD with Full management in accordance with the Full or Co Management level of servicefollowing tables. TABLE 4.1.2.1 AVAILABILITY WITH: DUAL MANAGED DEVICES / DUAL CIRCUITS AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH DUAL MANAGED DEVICES, OR BACKUP WIRELESS VIA A CONSOLE CONNECTION (APPLIES TO SITE LEVEL PERFORMANCE) Availability with Physically Redundant SBDs Credit as a % Percentage of MRC for Managed WAN MRC Managed Device to Managed Device SBD Availability % U.S.: Percentage U.S. – Verizon Network only Global Tier A All Networks Global Tier B All U.S. – Third-Party Networks U.S.: Other Verizon Networks & 3rd Party Network From To < 100% 99.90% 10% 10% 10% 10% 99.89% 99.50% 15% 15% 15% 15% 99.49% 99.00% 20% 20% 20% 20% 98.99% 98.00% 30% 30% 30% 30% 97.99% 97.00% 50% 50% 50% 50% Less than 97.00% 100% 100% 100% 100% TABLE 4.1.2.2 AVAILABILITY WITH SINGLE MANAGED DEVICE BACK-UP AND OOB ACCESS, OR ALTERNATE CIRCUIT WITH SINGLE ROUTER, OR BACKUP WIRELESS VIA INLINE MANAGEMENT (APPLIES TO SITE LEVEL PERFORMANCE) Availability with Single High Availability SBD Credit as a % Percentage of MRC for Managed WAN MRC Managed Device to Managed Device SBD Availability % U.S.: Percentage U.S. – Verizon Network only Global Tier A All Networks Global Tier B All U.S. – Third-Party Networks U.S.: Other Verizon Networks & 3rd Party Network From To 100% 99.95% X/X X/X X/X X/X 0% 0% 0% 99.949% 99.90% 5% 5% 5% 5% 99.89% 99.00% 10% 10% 10% 10% 98.99% 98.00% 15% 15% 15% 15% 97.99% 96.00% 25% 25% 25% 25% 95.99% 94.00% 50% 50% 50% 50% Less than 94.00% 100% 100% 100% 100% TABLE 4.1.2.3 AVAILABILITY WITHOUT BACK-UP OR OOB ACCESS (APPLIES TO SITE LEVEL PERFORMANCE) Credit as a % Percentage of MRC for Managed WAN MRC Managed Device to Managed Device SBD Availability % U.S.: Percentage U.S. – Verizon Network only Global Tier A All Networks Global Tier B All U.S. – Third-Party Networks U.S.: Other Verizon Networks & 3rd Party Network From To 100% 99.50% N/A N/A N/A N/A 0% 0% 0% 99.49% 99.00% 10% 5% 0% 5% 98.99% 97.00% 15% 15% 10% 15% 96.99% 95.00% 25% 20% 15% 20% 94.99% 93.00% 35% 25% 20% 25% 92.99% 90.00% 50% 30% 25% 30% Less than 90.00% 100% 100% 100% 100%Availability with Single SBD