Common use of Credit Structure and Amounts Clause in Contracts

Credit Structure and Amounts. For each month in which the TTR SLA for an Outage incident for an application falls within a tier associated with a credit amount in the table below, Customer will be eligible for the related credit percentage of the UCCaaS/Hosted Calling MRC for the affected users of the application. For example, if the Communications Manager application incurred an outage, the credit would be based on number of configured users affected on that application for the applicable month times the UCCaaS/Hosted Calling MRC times the credit percentage related to the Outage repair time.

Credit Structure and Amounts. For each month in which the TTR SLA for an Outage incident for an application falls within a tier associated with a credit amount in the table below, Customer will be eligible for the related credit percentage of the UCCaaS/Hosted Calling UCCaaS MRC for the affected users of the affected application. For example, if the Communications Manager application incurred an outage, the credit would be based on number of configured users affected on that application for the applicable affected month times the UCCaaS/Hosted Calling Communication Manager MRC times the credit percentage related to the Outage repair timeRepair Time.

Credit Structure and Amounts. For each month in which the TTR SLA for an Outage incident for an application falls within a tier associated with a credit amount in the table below, Customer will be eligible for the related credit percentage of the UCCaaS/Hosted Calling UCCaaS MRC for the affected users of the affected application. For example, if the Communications Manager Voice and Video Call Control application incurred an outage, the credit would be based on number of configured users affected on that application for the applicable affected month times the UCCaaS/Hosted Calling Voice and Video Call Control MRC times the credit percentage related to the Outage repair timeRepair Time.

Credit Structure and Amounts. For each month in which the TTR SLA for an Outage incident for an application falls within a tier associated with a credit amount in the table below, Customer will be eligible for the related credit percentage of the UCCaaS/Hosted Calling MRC for the affected users of the application. For example, if the Communications Manager application incurred an outage, the credit would be based on number of configured users affected on that application for the applicable month times the UCCaaSCommunication ManagerUCCaaS/Hosted Calling MRC times the credit percentage related to the Outage Repair repair timeTimetime.