Contractual Coverage Sample Clauses

Contractual Coverage. 1. In terms of the Product, NAC provides you with the service(s) based on the above definitions, providing that you order by appointment (except for the first year of your purchase) and confirm via the Confirmation Slip. In terms of the nature of the support, the agreements of separately stated provisions and those listed in the support guidebook (the "Guidebook") supplied with the Product are also applicable. In the event that you fail to pay your support fee by the due date, NAC shall not be required to provide support. 2. According to the directions of the Guidebook, You are required to register information regarding the product code and authorization number as listed on the Confirmation Slip, your address, corporate name, your support representative, the installation site, the telephone number, and IP address etc. at the specified NAC Web site. In case of any change of the required information, you must immediately notify NAC of the new information. In the event that you fail to notify NAC of any change, NAC may no longer be able to provide the support defined by the Support Contract Agreement. The support is provided only to your support representative. 3. The support defined by the Support Contract Agreement, with the exception of a special agreement, will be provided with technical advice concerning the set-up of the Product, the basic operation and procedure in the event of failure. The confirmation of occurrences concerning the notified failure and recommendations for prevention based on tests will be made by e-mail, fax or telephone. Except by any special agreement, no visiting service for advice and confirmation will be provided. 4. In principle, recommendations based on support from NAC will be made instantly. However, please note that there may be circumstances in which NAC may not be able to answer instantly. Consultation will be conducted in Japanese. 5. During the term of the Support Contract Agreement, You are required to install, update, and upgrade versions of the Software immediately after NAC releases them. You are required to provide appropriate co-operation to identify problems of the Products and demonstrate them during telephone support. 6. You are required to permit an NAC support representative to enter your compound and use the Product and associated equipment for the purpose of support delivery in accordance with the Support Contract Agreement. 7. NAC shall not be required to provide support in the following cases: where the Pr...