{"component": "clause", "props": {"groups": [{"samples": [{"hash": "a6S8PePSmoT", "uri": "/contracts/a6S8PePSmoT#continuous-improvement", "label": "Framework Agreement", "score": 30.3053283691, "published": true}, {"hash": "4N2nfFMvJ2B", "uri": "/contracts/4N2nfFMvJ2B#continuous-improvement", "label": "Language Services Framework Agreement", "score": 29.8728237152, "published": true}, {"hash": "bKV7wi2GcsA", "uri": "/contracts/bKV7wi2GcsA#continuous-improvement", "label": "Framework Agreement", "score": 29.782491684, "published": true}], "snippet_links": [{"key": "the-supplier-shall", "type": "clause", "offset": [0, 18]}, {"key": "at-all-times", "type": "definition", "offset": [19, 31]}, {"key": "framework-period", "type": "clause", "offset": [43, 59]}, {"key": "comply-with", "type": "definition", "offset": [60, 71]}, {"key": "services-and", "type": "clause", "offset": [128, 140]}, {"key": "set-out", "type": "definition", "offset": [202, 209]}, {"key": "schedule-12", "type": "clause", "offset": [223, 234]}, {"key": "continuous-improvement-and-benchmarking", "type": "clause", "offset": [236, 275]}], "snippet": "The Supplier shall at all times during the Framework Period comply with its obligations to continually improve the Goods and/or Services and the manner in which it provides the Goods and/or Services as set out in Framework Schedule 12 (Continuous Improvement and Benchmarking).", "size": 159, "hash": "1b241bc295b069b3c8115b5c11f8702c", "id": 1}, {"samples": [{"hash": "jRmFMWBLwnk", "uri": "/contracts/jRmFMWBLwnk#continuous-improvement", "label": "Framework Agreement", "score": 26.1704311371, "published": true}, {"hash": "gvolPcYANYt", "uri": "/contracts/gvolPcYANYt#continuous-improvement", "label": "Framework Agreement", "score": 22.9685153961, "published": true}, {"hash": "f94DIMxeuXs", "uri": "/contracts/f94DIMxeuXs#continuous-improvement", "label": "Framework Agreement", "score": 22.9685153961, "published": true}], "snippet_links": [{"key": "the-supplier-shall", "type": "clause", "offset": [4, 22]}, {"key": "a-policy", "type": "clause", "offset": [29, 37]}, {"key": "to-the-services", "type": "clause", "offset": [76, 91]}, {"key": "pursuant-to", "type": "clause", "offset": [92, 103]}, {"key": "services-and", "type": "clause", "offset": [158, 170]}, {"key": "providing-the-services", "type": "clause", "offset": [197, 219]}, {"key": "with-a-view-to", "type": "definition", "offset": [220, 234]}, {"key": "framework-prices", "type": "clause", "offset": [281, 297]}, {"key": "contracting-bodies", "type": "clause", "offset": [313, 331]}, {"key": "provide-to", "type": "clause", "offset": [429, 439]}, {"key": "information-which", "type": "clause", "offset": [455, 472]}, {"key": "the-objectives", "type": "clause", "offset": [502, 516]}, {"key": "in-particular", "type": "clause", "offset": [547, 560]}], "snippet": "3.1 The Supplier shall adopt a policy of continuous improvement in relation to the Services pursuant to which it will regularly review with the Authority the Services and the manner in which it is providing the Services with a view to reducing the Authority's costs (including the Framework Prices), the costs of Contracting Bodies and/or improving the quality and efficiency of the Services. 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The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs. Without limiting paragraph 19.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call-Off Agreements and reducing the Framework Prices (without adversely affecting the performance of the Framework Agreement or any Call-Off Agreement) during that Contract Year (\"Continuous Improvement Plan\") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following: identifying the emergence of new and evolving technologies which could improve the Services; identifying changes in behaviour at Contracting Bodies that result in a cost saving and a reduction in the Framework Prices; improving the way in which the Services are sold via the Framework Agreement that may result in reduced Framework Prices; identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings and reductions in the Framework Prices; identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings and reductions in the Framework Prices; base lining the quality of the Supplier's Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives. The initial Continuous Improvement Plan for the first (1st) Contract Year shall be submitted by the Supplier to the Authority for approval within ninety (90) Working Days of the first Order or six (6) Months following the Framework Commencement Date, whichever is earlier. The Authority shall notify the Supplier of its Approval or rejection of the proposed Continuous Improvement Plan or any updates to it within twenty (20) Working Days of receipt. Within ten (10) Working Days of receipt of the Authority's notice of rejection and of the deficiencies of the proposed Continuous Improvement Plan, the Supplier shall submit to the Authority a revised Continuous Improvement Plan reflecting the changes required. Once Approved by the Authority, the programme shall constitute the Continuous Improvement Plan for the purposes of this Agreement. Once the first Continuous Improvement Plan has been Approved in accordance with paragraph 19.4: the Supplier shall use all reasonable endeavours to implement any agreed deliverables in accordance with the Continuous Improvement Plan; and the Parties agree to meet as soon as reasonably possible following the start of each quarter (or as otherwise agreed between the Authority and the Supplier) to review the Supplier's progress against the Continuous Improvement Plan.", "size": 97, "hash": "e31b7ea9a9db6bbe1ad3a2b0387553db", "id": 3}, {"samples": [{"hash": "7PnbjXrxOxm", "uri": "/contracts/7PnbjXrxOxm#continuous-improvement", "label": "Call Off Contract", "score": 31.4563179016, "published": true}, {"hash": "4Co4ZuIAUEX", "uri": "/contracts/4Co4ZuIAUEX#continuous-improvement", "label": "Call Off Contract", "score": 29.8800201416, "published": true}, {"hash": "6OGc5bv6NZP", "uri": "/contracts/6OGc5bv6NZP#continuous-improvement", "label": "Call Off Terms for Services (Non Ict)", "score": 29.7860641479, "published": true}], "snippet_links": [{"key": "the-supplier-shall", "type": "clause", "offset": [0, 18]}, {"key": "ongoing-obligation", "type": "clause", "offset": [27, 45]}, {"key": "call-off-contract-period", "type": "clause", "offset": [61, 85]}, {"key": "the-provision-of-the-services", "type": "clause", "offset": [131, 160]}, {"key": "in-accordance-with", "type": "clause", "offset": [161, 179]}, {"key": "clause-18", "type": "clause", "offset": [185, 194]}, {"key": "with-a-view-to", "type": "definition", "offset": [195, 209]}, {"key": "call-off-contract-charges", "type": "definition", "offset": [255, 280]}, {"key": "services-and", "type": "clause", "offset": [333, 345]}, {"key": "report-to", "type": "clause", "offset": [435, 444]}, {"key": "the-sites", "type": "definition", "offset": [565, 574]}, {"key": "technological-advances", "type": "clause", "offset": [623, 645]}, {"key": "to-the-supplier", "type": "clause", "offset": [668, 683]}, {"key": "the-parties", "type": "definition", "offset": [707, 718]}, {"key": "customer-support-services", "type": "clause", "offset": [908, 933]}, {"key": "to-the-services", "type": "clause", "offset": [946, 961]}, {"key": "business-processes", "type": "clause", "offset": [974, 992]}, {"key": "ways-of-working", "type": "clause", "offset": [997, 1012]}, {"key": "services-to-be-provided", "type": "clause", "offset": [1035, 1058]}, {"key": "lower-costs", "type": "clause", "offset": [1062, 1073]}, {"key": "greater-benefits", "type": "clause", "offset": [1084, 1100]}, {"key": "changes-to-the", "type": "definition", "offset": [1125, 1139]}, {"key": "the-total", "type": "clause", "offset": [1217, 1226]}, {"key": "the-information", "type": "clause", "offset": [1317, 1332]}, {"key": "the-customer-shall", "type": "clause", "offset": [1353, 1371]}, {"key": "for-the-customer", "type": "clause", "offset": [1386, 1402]}, {"key": "further-information", "type": "definition", "offset": [1491, 1510]}, {"key": "customer-requests", "type": "clause", "offset": [1520, 1537]}, {"key": "if-the-customer", "type": "clause", "offset": [1539, 1554]}, {"key": "variation-procedure", "type": "clause", "offset": [1683, 1702]}, {"key": "no-additional-cost", "type": "clause", "offset": [1754, 1772]}], "snippet": "The Supplier shall have an ongoing obligation throughout the Call Off Contract Period to identify new or potential improvements to the provision of the Services in accordance with this Clause 18 with a view to reducing the Customer\u2019s costs (including the Call Off Contract Charges) and/or improving the quality and efficiency of the Services and their supply to the Customer. As part of this obligation the Supplier shall identify and report to the Customer once every twelve (12) months: the emergence of new and evolving relevant technologies which could improve the Sites and/or the provision of the Services, and those technological advances potentially available to the Supplier and the Customer which the Parties may wish to adopt; new or potential improvements to the provision of the Services including the quality, responsiveness, procedures, benchmarking methods, likely performance mechanisms and customer support services in relation to the Services; changes in business processes and ways of working that would enable the Services to be provided at lower costs and/or at greater benefits to the Customer; and/or changes to the Sites business processes and ways of working that would enable reductions in the total energy consumed annually in the provision of the Services. The Supplier shall ensure that the information that it provides to the Customer shall be sufficient for the Customer to decide whether any improvement should be implemented. The Supplier shall provide any further information that the Customer requests. If the Customer wishes to incorporate any improvement identified by the Supplier, the Customer shall request a Variation in accordance with the Variation Procedure and the Supplier shall implement such Variation at no additional cost to the Customer.", "size": 66, "hash": "57ee55226354e71f686d031bfc760e53", "id": 4}, {"samples": [{"hash": "2uPfKS1JmN2", "uri": "/contracts/2uPfKS1JmN2#continuous-improvement", "label": "Work Order", "score": 24.4182071686, "published": true}, {"hash": "kwM9n5sbx06", "uri": "/contracts/kwM9n5sbx06#continuous-improvement", "label": "Work Order", "score": 24.3552360535, "published": true}, {"hash": "8fIJtsmZvck", "uri": "/contracts/8fIJtsmZvck#continuous-improvement", "label": "Work Order", "score": 24.3360710144, "published": true}], "snippet_links": [{"key": "the-service-provider-shall", "type": "clause", "offset": [5, 31]}, {"key": "provision-of", "type": "clause", "offset": [118, 130]}, {"key": "in-this-agreement", "type": "clause", "offset": [155, 172]}, {"key": "the-parties-will", "type": "clause", "offset": [179, 195]}, {"key": "services-supplied", "type": "clause", "offset": [336, 353]}, {"key": "in-order-to", "type": "clause", "offset": [354, 365]}, {"key": "overall-costs", "type": "clause", "offset": [380, 393]}, {"key": "regular-meetings", "type": "clause", "offset": [530, 546]}, {"key": "problem-solving", "type": "clause", "offset": [682, 697]}, {"key": "cost-of", "type": "definition", "offset": [769, 776]}, {"key": "other-services", "type": "definition", "offset": [818, 832]}, {"key": "specific-reports", "type": "clause", "offset": [928, 944]}, {"key": "by-either-party", "type": "clause", "offset": [955, 970]}, {"key": "related-to", "type": "definition", "offset": [982, 992]}, {"key": "the-operation", "type": "clause", "offset": [993, 1006]}, {"key": "relating-to", "type": "definition", "offset": [1128, 1139]}, {"key": "agreement-between-the-parties", "type": "clause", "offset": [1144, 1173]}, {"key": "in-general", "type": "definition", "offset": [1199, 1209]}, {"key": "the-relationship-between-the-parties", "type": "clause", "offset": [1249, 1285]}, {"key": "efficiency-improvement", "type": "definition", "offset": [1328, 1350]}, {"key": "operational-practices", "type": "clause", "offset": [1395, 1416]}, {"key": "development-of", "type": "clause", "offset": [1425, 1439]}, {"key": "all-users", "type": "clause", "offset": [1491, 1500]}, {"key": "cost-savings-initiatives", "type": "clause", "offset": [1540, 1564]}, {"key": "action-plans", "type": "clause", "offset": [1567, 1579]}, {"key": "correction-of-deviations", "type": "clause", "offset": [1687, 1711]}, {"key": "the-meeting", "type": "clause", "offset": [1780, 1791]}, {"key": "the-proceedings", "type": "definition", "offset": [1859, 1874]}, {"key": "in-the-event-of", "type": "definition", "offset": [1881, 1896]}, {"key": "dispute-resolution-mechanisms", "type": "clause", "offset": [1982, 2011]}, {"key": "the-master-agreement", "type": "clause", "offset": [2031, 2051]}, {"key": "meeting-type", "type": "clause", "offset": [2062, 2074]}, {"key": "quarterly-meetings", "type": "definition", "offset": [2116, 2134]}, {"key": "as-indicated", "type": "definition", "offset": [2230, 2242]}, {"key": "the-representatives", "type": "clause", "offset": [2328, 2347]}, {"key": "each-party", "type": "clause", "offset": [2353, 2363]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [2370, 2392]}, {"key": "for-any-other-reason", "type": "clause", "offset": [2514, 2534]}, {"key": "amendment-to-the-agreement", "type": "clause", "offset": [2545, 2571]}, {"key": "reduced-to-writing", "type": "definition", "offset": [2580, 2598]}], "snippet": "10.1 The Service Provider shall immediately advise TNPA of any decision taken to discontinue or in any way change the provision of any services stipulated in this Agreement.\n10.2 The Parties will jointly and continually investigate and search for opportunities to improve on specifications, technology, procedures and management of the services supplied in order to reduce TNPA\u2019s overall costs.\n10.3 The representative(s) of the Service Provider as well as the TNPA Commodity Manager and other identified TNPA Staff shall conduct regular meetings. Such meetings will be scheduled by the TNPA Commodity Manager where, amongst others, the following aspects shall be addressed:\n10.3.1 problem solving and generating of savings ideas for implementation to reduce the total cost of the provision of this service as well as other services relating thereto;\n10.3.2 considering and/or developing of savings ideas for implementation and specific reports submitted by either Party on aspects related to the operation, application, and management of the services as provided for in this Agreement;\n10.3.3 discussion of all current aspects relating to the Agreement between the Parties. To this end the Parties in general undertake to take all steps to enhance the relationship between the Parties;\n10.3.4 identification of cost saving and efficiency improvement opportunities, maintenance applications and operational practices;\n10.3.5 development of initiative proposals;\n10.3.6 obtaining buy-in from all users/stakeholders;\n10.3.7 implementation of cost savings initiatives / action plans;\n10.3.8 continuous measuring and benchmarking;\n10.3.9 quantification of savings (impact and cost);\n10.3.10 correction of deviations; and\n10.3.11 discussion of demand tendencies and fluctuations.\n10.4 The meeting shall be coordinated by TNPA and TNPA shall keep proper minutes of the proceedings.\n10.5 In the event of any disagreement between the Parties, the matter shall be dealt with in terms of the dispute resolution mechanisms as provided for in the Master Agreement.\n10.6 The meeting type and frequency will be as follows:\n10.6.1 Quarterly meetings (and extended members where needed) with a set agenda to address continuous improvement issues as indicated herein.\n10.6.2 Monthly technical / operations meetings at TNPA\u2019s facilities, between the representatives from each Party.\n10.7 The Parties agree that in the event that specifications/Service/Price needs to be amended due to the outcomes of the above-mentioned program or for any other reason, a formal amendment to the Agreement will be reduced to writing to formalise such changes.", "size": 38, "hash": "4389f77afbb2db5b13e165daa22f0b36", "id": 6}, {"samples": [{"hash": "6pFwjqZAe5J", "uri": "/contracts/6pFwjqZAe5J#continuous-improvement", "label": "Call Off Contract", "score": 25.4811763763, "published": true}, {"hash": "4yY0Cvukfx2", "uri": "/contracts/4yY0Cvukfx2#continuous-improvement", "label": "Call Off Contract", "score": 25.4305267334, "published": true}, {"hash": "1Q78Cqi88bU", "uri": "/contracts/1Q78Cqi88bU#continuous-improvement", "label": "Call Off Contract", "score": 25.4182071686, 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{"key": "to-disclose", "type": "definition", "offset": [2615, 2626]}, {"key": "provision-of-the-goods", "type": "clause", "offset": [2696, 2718]}, {"key": "authority-and", "type": "clause", "offset": [2772, 2785]}, {"key": "the-contracting", "type": "clause", "offset": [2819, 2834]}, {"key": "entering-into", "type": "clause", "offset": [2840, 2853]}, {"key": "confidentiality-undertakings", "type": "clause", "offset": [2865, 2893]}, {"key": "all-reasonable-endeavours", "type": "definition", "offset": [2919, 2944]}, {"key": "act-in-good-faith", "type": "clause", "offset": [2949, 2966]}, {"key": "information-required", "type": "clause", "offset": [2977, 2997]}, {"key": "information-requirements", "type": "definition", "offset": [3093, 3117]}, {"key": "of-the-customer", "type": "clause", "offset": [3145, 3160]}, {"key": "variation-procedure", "type": "clause", "offset": [3391, 3410]}, {"key": "the-benefit", "type": "definition", "offset": [3450, 3461]}, {"key": "work-carried", "type": "clause", "offset": [3469, 3481]}, {"key": "at-any-time", "type": "clause", "offset": [3502, 3513]}, {"key": "other-contracting-body", "type": "definition", "offset": [3640, 3662]}, {"key": "alterations-or-variations", "type": "clause", "offset": [3674, 3699]}, {"key": "the-charges", "type": "clause", "offset": [3703, 3714]}, {"key": "continuous-improvement-plan", "type": "clause", "offset": [3790, 3817]}, {"key": "by-the-authority", "type": "clause", "offset": [3899, 3915]}, {"key": "schedule-7", "type": "definition", "offset": [3938, 3948]}], "snippet": "The Supplier shall have an ongoing obligation throughout the Call Off Contract Period to identify new or potential improvements to the Goods and/or Services and their provision to the Customer. Pursuant to its obligation under Clause 19.1, the Supplier will regularly review with the Customer the Goods and/or Services, including the manner in which it is providing the Goods and/or Services and performing against the Customer\u2019s requirements (including the Implementation Plan and the Service Levels), with a view to reducing the Customer\u2019s costs (including the Call Off Contract Charges) and/or improving the quality and efficiency of the Goods and/or Services and their supply to the Customer. Any amendments to the Goods and/or Services and/or their supply to the Customer and/or the Call Off Contract Charges, required by the Customer to implement or effect such improvements identified as a result of the Supplier\u2019s compliance with Clause 19.1, shall be implemented by the Supplier (subject to compliance with the Law and the Framework Agreement) and the Supplier shall implement such variation, amendment or improvement at no additional cost to the Customer. The Supplier shall ensure that the information that it provides to the Customer in accordance with Clause 19.1 shall be sufficient for the Customer to decide whether any improvement to the Goods and/or Services and/or their provision to the Customer should be implemented. The Supplier shall provide any further information that the Customer requests in connection with any improvements to the Goods and/or Services and/or their provision to the Customer identified by the Supplier. Notwithstanding the Supplier\u2019s obligations under Clauses 19.1 to 19.3 above, the Customer shall be entitled to regularly benchmark the Call Off Contract Charges and performance by the Supplier of the supply of the Goods and/or Services, against other suppliers providing goods and/or services substantially the same as the Goods and/or Services during the Call Off Contract Period. The Customer shall be entitled to the right set out in Clause 19.4 in order to compare the Call Off Contract Charges and level of performance by the Supplier of the supply of the Goods and/or Services with charges and level of performance in the provision of goods and/or services offered by third parties so as to provide the Customer with information for comparison purposes. The Customer shall be entitled to use any model to determine the achievement of value for money and to carry out the benchmarking evaluation referred to in Clause 19.4 above. The Customer shall be entitled to disclose the results of any benchmarking of the Call Off Contract Charges and provision of the Goods and/or Services carried out under Clause 19.4 to the Authority and any Contracting Body (subject to the Contracting Body entering into reasonable confidentiality undertakings). The Supplier shall use all reasonable endeavours and act in good faith to supply information required by the Customer in order to undertake the benchmarking in accordance with Clause 19.4 and such information requirements shall be at the discretion of the Customer. Where, as a consequence of any benchmarking carried out by the Customer under Clause 19.4, the Customer decides improvements to the Goods and/or Services should be implemented such improvements shall be implemented by way of the Variation Procedure at no additional cost to the Customer. The benefit of any work carried out by the Supplier at any time during the Call Off Contract Period to update, improve or provide the Goods and/or Services, facilitate their delivery to any other Contracting Body and/or any alterations or variations to the Charges or the provision of the Goods and/or Services, which are identified in the Continuous Improvement Plan produced by the Supplier and/or as a consequence of any benchmarking carried out by the Authority pursuant to Framework Schedule 7 (Value for Money), shall be implemented by the Supplier at no additional cost to the Customer.", "size": 41, "hash": "446dca4431106d13834fd631010b8601", "id": 5}, {"samples": [{"hash": "lT1RaZT8aFZ", "uri": "/contracts/lT1RaZT8aFZ#continuous-improvement", "label": "Framework Agreement", "score": 28.5889987946, "published": true}, {"hash": "lOxFV6tcuQB", "uri": "/contracts/lOxFV6tcuQB#continuous-improvement", "label": "Framework Agreement", "score": 28.5889987946, "published": true}, {"hash": "l55bv6qnZxo", "uri": "/contracts/l55bv6qnZxo#continuous-improvement", "label": "Framework Agreement", "score": 28.5889987946, "published": true}], "snippet_links": [{"key": "the-contractor-will", "type": "clause", "offset": [5, 24]}, {"key": "the-services-provided", "type": "clause", "offset": [59, 80]}, {"key": "duration-of-the-framework-agreement", "type": "clause", "offset": [101, 136]}, {"key": "off-contracts", "type": "clause", "offset": [150, 163]}, {"key": "the-contractor-shall", "type": "clause", "offset": [170, 190]}, {"key": "framework-public-bodies", "type": "clause", "offset": [259, 282]}, {"key": "agreement-to", "type": "clause", "offset": [366, 378]}, {"key": "reduction-in", "type": "definition", "offset": [515, 527]}, {"key": "whole-life-costs", "type": "definition", "offset": [528, 544]}, {"key": "authority-and", "type": "clause", "offset": [552, 565]}, {"key": "quality-enhancements", "type": "clause", "offset": [601, 621]}, {"key": "delivery-method", "type": "clause", "offset": [649, 664]}, {"key": "quality-assurance", "type": "clause", "offset": [667, 684]}, {"key": "user-satisfaction", "type": "clause", "offset": [687, 704]}, {"key": "to-ensure", "type": "clause", "offset": [749, 758]}, {"key": "value-for-money", "type": "definition", "offset": [759, 774]}, {"key": "change-management", "type": "definition", "offset": [821, 838]}, {"key": "where-appropriate", "type": "definition", "offset": [839, 856]}, {"key": "by-the-authority", "type": "clause", "offset": [904, 920]}, {"key": "the-process", "type": "clause", "offset": [932, 943]}, {"key": "management-and-review", "type": "clause", "offset": [958, 979]}], "snippet": "19.1 The Contractor will deliver continuous improvement in the services provided throughout the full duration of the Framework Agreement and the Call-Off Contracts.\n19.2 The Contractor shall identify areas open to improvement, report and regularly update the Framework Public Bodies on all areas.\n19.3 The Contractor will positively promote and market the Framework Agreement to all relevant Public Bodies.\n19.4 The Authority recognises continuous improvement as on-going quantitative improvements delivered for: \uf0b7 Reduction in whole life costs to the Authority and Framework Public Bodies; \uf0b7 Service quality enhancements including: \uf0b7 Reliability \uf0b7 Delivery method \uf0b7 Quality assurance \uf0b7 User satisfaction \uf0b7 Reviewing current processes and practices to ensure value for money and efficiencies are realised; \uf0b7 Assisting in change management where appropriate.\n19.5 Continuous improvement will be monitored by the Authority as part of the process for Framework management and review.", "size": 36, "hash": "54872a1c6e13463a712e1177ce159707", "id": 7}, {"samples": [{"hash": "gQQGM1i7l5J", "uri": "/contracts/gQQGM1i7l5J#continuous-improvement", "label": "Vehicle Purchase Framework Agreement", "score": 26.3000125885, "published": true}, {"hash": "3Ih33XA8SFn", "uri": "/contracts/3Ih33XA8SFn#continuous-improvement", "label": "Vehicle Purchase Framework Agreement", "score": 26.3000125885, "published": true}, {"hash": "2fANZMZ7TdV", "uri": "/contracts/2fANZMZ7TdV#continuous-improvement", "label": "Vehicle Purchase Framework Agreement", "score": 26.3000125885, "published": true}], "snippet_links": [{"key": "the-supplier-shall", "type": "clause", "offset": [4, 22]}, {"key": "a-policy", "type": "clause", "offset": [29, 37]}, {"key": "in-relation-to", "type": "clause", "offset": [64, 78]}, {"key": "the-goods", "type": "clause", "offset": [79, 88]}, {"key": "pursuant-to", "type": "clause", "offset": [105, 116]}, {"key": "services-and", "type": "clause", "offset": [184, 196]}, {"key": "providing-the", "type": "clause", "offset": [223, 236]}, {"key": "with-a-view-to", "type": "definition", "offset": [259, 273]}, {"key": "contracting-bodies", "type": "clause", "offset": [319, 337]}, {"key": "framework-support-rates", "type": "definition", "offset": [353, 376]}, {"key": "other-charges", "type": "clause", "offset": [385, 398]}, {"key": "provide-to", "type": "clause", "offset": [510, 520]}, {"key": "information-which", "type": "clause", "offset": [536, 553]}, {"key": "the-objectives", "type": "clause", "offset": [583, 597]}, {"key": "in-particular", "type": "clause", "offset": [628, 641]}, {"key": "without-limiting", "type": "definition", "offset": [662, 678]}, {"key": "contract-year", "type": "definition", "offset": [742, 755]}, {"key": "provision-of-goods-and-or-services", "type": "clause", "offset": [781, 815]}, {"key": "the-charges", "type": "clause", "offset": [832, 843]}, {"key": "schedule-12", "type": "clause", "offset": [886, 897]}, {"key": "adversely-affecting", "type": "definition", "offset": [1012, 1031]}, {"key": "the-performance", "type": "clause", "offset": [1032, 1047]}, {"key": "agreement-or", "type": "definition", "offset": [1065, 1077]}, {"key": "continuous-improvement-plan", "type": "clause", "offset": [1130, 1157]}, {"key": "of-the-authority", "type": "clause", "offset": [1177, 1193]}, {"key": "in-respect-of", "type": "definition", "offset": [1266, 1279]}, {"key": "changes-in", "type": "definition", "offset": [1425, 1435]}, {"key": "reduction-in", "type": "definition", "offset": [1547, 1559]}, {"key": "cost-savings", "type": "definition", "offset": [1875, 1887]}, {"key": "supply-chain", "type": "clause", "offset": [2248, 2260]}, {"key": "quality-of-the", "type": "clause", "offset": [2381, 2395]}, {"key": "cost-structure", "type": "clause", "offset": [2437, 2451]}, {"key": "framework-period", "type": "clause", "offset": [2545, 2561]}, {"key": "pertaining-to", "type": "definition", "offset": [2670, 2683]}, {"key": "to-assist", "type": "clause", "offset": [2741, 2750]}, {"key": "sustainability-objectives", "type": "definition", "offset": [2787, 2812]}], "snippet": "4.1 The Supplier shall adopt a policy of continuous improvement in relation to the Goods and/or Services pursuant to which it will regularly review with the Authority the Goods and/or Services and the manner in which it is providing the Goods and/or Services with a view to reducing the Authority's costs, the costs of Contracting Bodies (including the Framework Support Rates and the Other Charges) and/or improving the quality and efficiency of the Goods and/or Services. The Supplier and the Authority will provide to each other any information which may be relevant to assisting the objectives of continuous improvement and in particular reducing costs.\n4.2 Without limiting paragraph 4.1, the Supplier shall produce at the start of each Contract Year a plan for improving the provision of Goods and/or Services and/or reducing the Charges produced by the Supplier pursuant to this Schedule 12 under all Call Off Agreements and increasing the Framework Support Rates and/or decreasing Other Charges (without adversely affecting the performance of the Framework Agreement or any Call Off Agreement) during that Contract Year (\"Continuous Improvement Plan\") for the approval of the Authority. The Continuous Improvement Plan shall include, as a minimum, proposals in respect of the following:\n4.2.1 identifying the emergence of new and evolving technologies which could improve the Goods and/or Services;\n4.2.2 identifying changes in behaviour at Contracting Bodies that result in a cost saving, an increase in the Framework Support Rates and a reduction in Other Charges;\n4.2.3 improving the way in which the Goods and/or Services are sold via the Framework Agreement that may result in increased Framework Support Rates and/or reduced Other Charges;\n4.2.4 identifying and implementing efficiencies in the Supplier's internal processes and administration that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges;\n4.2.5 identifying and implementing efficiencies in the way the Authority and/or Contracting Bodies interact with the Supplier that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges;\n4.2.6 identifying and implementing efficiencies in the Supplier's supply chain that may lead to cost savings, increases in the Framework Support Rates and reduced Other Charges;\n4.2.7 baselining the quality of the Supplier's Goods and/or Services and its cost structure and demonstrating the efficacy of its Continuous Improvement Plan on each element during the Framework Period; and\n4.2.8 measuring and reducing the sustainability impacts of the Supplier's operations and supply-chains pertaining to the Goods and/or Services, and identifying opportunities to assist Contracting Bodies in meeting their sustainability objectives.", "size": 28, "hash": "ddc476f2b761ba0835eec21c4dcb2bcc", "id": 8}, {"samples": [{"hash": "RMPPEotc3p", "uri": "/contracts/RMPPEotc3p#continuous-improvement", "label": "Enterprise Agreement", "score": 31.8711032867, "published": true}, {"hash": "k5gK98l92tw", "uri": "/contracts/k5gK98l92tw#continuous-improvement", "label": "Enterprise Agreement", "score": 24.1704311371, "published": true}, {"hash": "3HS7Bwjq6VH", "uri": "/contracts/3HS7Bwjq6VH#continuous-improvement", "label": "Certified Agreement", "score": 19.0, "published": true}], "snippet_links": [{"key": "employees-covered-by-this-agreement", "type": "clause", "offset": [19, 54]}], "snippet": "Management and its employees covered by this Agreement are committed to searching for areas where improvements can be made and implementing such improvements as part of this Agreement.", "size": 20, "hash": "ec34bd11565b04dd878582eaa64295ca", "id": 10}, {"samples": [{"hash": "ckAWMky0bbJ", "uri": "/contracts/ckAWMky0bbJ#continuous-improvement", "label": "Framework Agreement", "score": 23.0410671234, "published": true}, {"hash": "3vEwNdkuD69", "uri": "/contracts/3vEwNdkuD69#continuous-improvement", "label": "Framework Agreement", "score": 22.9411354065, "published": true}, {"hash": "htjHySxH9EX", "uri": "/contracts/htjHySxH9EX#continuous-improvement", "label": "Framework Agreement", "score": 22.8877487183, "published": true}], "snippet_links": [{"key": "the-supplier-shall", "type": "clause", "offset": [4, 22]}, {"key": "ongoing-obligation", "type": "clause", "offset": [31, 49]}, {"key": "the-contract-period", "type": "clause", "offset": [61, 80]}, {"key": "services-and", "type": "clause", "offset": [130, 142]}, {"key": "comply-with", "type": "definition", "offset": [146, 157]}, {"key": "specific-provisions", "type": "definition", "offset": [162, 181]}, {"key": "the-information", "type": "clause", "offset": [218, 233]}, {"key": "in-accordance-with", "type": "clause", "offset": [267, 285]}, {"key": "for-the-customer", "type": "clause", "offset": [317, 333]}, {"key": "further-information", "type": "definition", "offset": [438, 457]}, {"key": "customer-requests", "type": "clause", "offset": [467, 484]}, {"key": "in-connection-with", "type": "clause", "offset": [485, 503]}], "snippet": "8.1 The Supplier shall have an ongoing obligation throughout the Contract Period to identify new or potential improvements to the Services and to comply with any specific provisions.\n8.2 The Supplier shall ensure that the information that it provides to the Customer in accordance with clause 8.1 shall be sufficient for the Customer to decide whether any improvement to the Services should be implemented. The Supplier shall provide any further information that the Customer requests in connection with any improvements to the Services identified by the Supplier.", "size": 21, "hash": "d0cd22fbf43326fe0055556601ab398f", "id": 9}], "next_curs": "Cl8SWWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjsLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ih9jb250aW51b3VzLWltcHJvdmVtZW50IzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"title": "CONTINUOUS IMPROVEMENT", "parents": [["governing-law-and-jurisdiction", "Governing Law and Jurisdiction"], ["services", "Services"], ["\u2587\u2587\u2587-and-jurisdiction", "\u2587\u2587\u2587 AND JURISDICTION"], ["general-conditions-of-contract", "General Conditions of Contract"], ["financial-distress", "FINANCIAL DISTRESS"]], "children": [["", ""], ["without-limiting", "Without limiting"], ["general", "GENERAL"], ["continuous-improvement", "Continuous Improvement"], ["to1-change-order-request-addendum", "TO1 Change Order Request Addendum"]], "size": 1730, "id": "continuous-improvement", "related": [["needs-improvement", "Needs Improvement", "Needs Improvement"], ["commitment-to-continuous-improvement", "Commitment to Continuous Improvement", "Commitment to <strong>Continuous Improvement</strong>"], ["school-improvement", "School Improvement", "School Improvement"], ["initial-improvements", "Initial Improvements", "Initial Improvements"], ["continuous-operation", "Continuous Operation", "Continuous Operation"]], "related_snippets": [], "updated": "2026-04-24T06:18:06+00:00", "also_ask": ["What objective metrics should be included to measure 'improvement' and avoid ambiguity?", "How can parties ensure enforceability of continuous improvement obligations in court?", "What are the most common negotiation pitfalls or pushbacks regarding this clause?", "How does this clause compare to industry standards or similar provisions in competitor contracts?", "What remedies or consequences should be specified for failure to achieve continuous improvement targets?"], "drafting_tip": "Specify measurable improvement criteria to enable objective assessment; assign responsibilities to ensure accountability; set review intervals to drive ongoing progress.", "explanation": "The Continuous Improvement clause establishes an obligation for one or both parties to regularly seek ways to enhance the quality, efficiency, or effectiveness of the goods or services provided under the agreement. Typically, this involves ongoing monitoring, periodic reviews, and the implementation of new processes or technologies to achieve better outcomes. By requiring a commitment to ongoing enhancement, this clause ensures that the parties do not become complacent and that the contract remains responsive to changing needs or industry standards."}, "json": true, "cursor": ""}}