Contact Center General Features. In addition to the basic Contact Center functionality requirements described above, the Contact Center solution shall include the following features.
Contact Center General Features Sample Clauses
Related to Contact Center General Features
Conversion of Wholesale Services to Network Elements or Network Elements to Wholesale Services Upon request, BellSouth shall convert a wholesale service, or group of wholesale services, to the equivalent Network Element or Combination that is available to Global Dialtone pursuant to Section 251 of the Act and under this Agreement or convert a Network Element or Combination that is available to Global Dialtone pursuant to Section 251 of the Act and under this Agreement to an equivalent wholesale service or group of wholesale services offered by BellSouth (collectively “Conversion”). BellSouth shall charge the applicable nonrecurring switch-as-is rates for Conversions to specific Network Elements or Combinations found in Exhibit A. BellSouth shall also charge the same nonrecurring switch-as-is rates when converting from Network Elements or Combinations. Any rate change resulting from the Conversion will be effective as of the next billing cycle following BellSouth’s receipt of a complete and accurate Conversion request from Global Dialtone. A Conversion shall be considered termination for purposes of any volume and/or term commitments and/or grandfathered status between Global Dialtone and BellSouth. Any change from a wholesale service/group of wholesale services to a Network Element/Combination, or from a Network Element/Combination to a wholesale service/group of wholesale services, that requires a physical rearrangement will not be considered to be a Conversion for purposes of this Agreement. BellSouth will not require physical rearrangements if the Conversion can be completed through record changes only. Orders for Conversions will be handled in accordance with the guidelines set forth in the Ordering Guidelines and Processes and CLEC Information Packages as referenced in Sections 1.13.1 and 1.13.2 below.
Network Services Local Access Services In lieu of any other rates and discounts, Customer will pay fixed monthly recurring local loop charges ranging from $1,200 to $2,000 for TDM-based DS-3 Network Services Local Access Services at 2 CLLI codes mutually agreed upon by Customer and Company.
Contract Database Metadata Elements Title: Whitesville Central School District and Whitesville Central School Educational Support Staff Association (2003) Employer Name: Whitesville Central School District Union: Whitesville Central School Educational Support Staff Association Local: Effective Date: 07/01/2003 Expiration Date: 06/30/2006 PERB ID Number: 10699 Unit Size: Number of Pages: 23 For additional research information and assistance, please visit the Research page of the Catherwood website - xxxx://xxx.xxx.xxxxxxx.xxx/library/research/ For additional information on the ILR School - xxxx://xxx.xxx.xxxxxxx.xxx/ AGREEMENT BETWEEN WHITESVILLE CENTRAL SCHOOL EDUCATIONAL SUPPORT STAFF ASSOCIATION AND THE WHITESVILLE CENTRAL SCHOOL DISTRICT JULY 1, 2003 THROUGH JUNE 30, 2006 TABLE OF CONTENTS ARTICLE TITLE PAGE Preamble 1 I Recognition 1 II Collective Bargaining U n i t 1 III Dues/Agency Fee Ckoffand Payroll Deduction 1 IV Rights of Employees 2 V Rights of Employer ------------- 2 VI Personnel F i l e 2 VII Employee Definitions 3 VIII Permanent Status/Seniority 4 IX Wages 5 X Overtime 7 XI Vacation 7 XII Holidays 8 XIII Sick Leave and Leavesof A b s e n c e 8 XIV Conference, Workshops,Required Courses 10 XV Meal Allowance and M i l e a g e 11 XVI Retirement 11 XVII Insurance 12 XVIII Cafeteria P l a n 14 .XIX Uniform Allowance------------------ 14 XX Hours of W o r k 14 XXI Transfers/Promotions 15 XXII Job Descriptions 15 XXIII Grievance Procedure 15 XIV Copies of the Contract 18 XV Zipper C x x x x x 18 XXVI Legislative Clause 18 XXVII Duration 19 SIGNATURES 19 APPENDIX A Grievance F o r m 20 APPENDIX B Dues Authorization F o r m 21
AIN Selective Carrier Routing for Operator Services, Directory Assistance and Repair Centers 4.3.1 BellSouth will provide AIN Selective Carrier Routing at the request of <<customer_name>>. AIN Selective Carrier Routing will provide <<customer_name>> with the capability of routing operator calls, 0+ and 0- and 0+ NPA (LNPA) 555-1212 directory assistance, 1+411 directory assistance and 611 repair center calls to pre-selected destinations.
Contact Point 1. Each Party shall designate a contact point to facilitate communications between the Parties on any matter covered by this Agreement.
Customer Services Customer Relationship Management (CRM): All aspects of the CRM process, including planning, scheduling, and control activities involved with service delivery. The service components facilitate agencies’ requirements for managing and coordinating customer interactions across multiple communication channels and business lines. Customer Preferences: Customizing customer preferences relative to interface requirements and information delivery mechanisms (e.g., personalization, subscriptions, alerts and notifications).
Standard Service Features Ethernet Access allows Customer to terminate single and/or multiple Ethernet Virtual Circuits (EVCs) from Customer equipment onto a single Ethernet Access UNI.
Purchase Order Flip via Ariba Network (AN) The online process allows suppliers to submit invoices via the AN for catalog and non- catalog goods and services. Contractors have the ability to create an invoice directly from their Inbox in their AN account by simply “flipping” the purchase order into an invoice. This option does not require any special software or technical capabilities. For the purposes of this section, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider of MFMP the right and license to use, reproduce, transmit, distribute, and publicly display within the system the information outlined above. In addition, the Contractor warrants and represents that it is authorized and empowered to and hereby grants the State and the third-party provider the right and license to reproduce and display within the system the Contractor’s trademarks, system marks, logos, trade dress, or other branding designation that identifies the products made available by the Contractor under the Contract.
Contact Points 1. Each Party shall designate a contact point to facilitate communications between the Parties on any matter covered by this Agreement. 2. Upon request of the other Party, the contact point shall identify the office or official responsible for the matter and assist, as necessary, in facilitating communication with the requesting Party. Contact points shall work jointly to develop agendas and make other preparations for the Free Trade Commission meetings and follow-up on the Free Trade Commission's decisions as appropriate; provide administrative support to the Panels established under Chapter 15 (Dispute Settlement) and address any other matter entrusted by the Free Trade Commission.
Online Services Microsoft warrants that each Online Service will perform in accordance with the applicable SLA during Customer’s use. Customer’s remedies for breach of this warranty are in the SLA. The remedies above are Customer’s sole remedies for breach of the warranties in this section. Customer waives any breach of warranty claims not made during the warranty period.
