{"component": "clause", "props": {"groups": [{"snippet": "The parties agree that any network related complaint made by a Consumer (including in relation to Distribution Services) will be managed in accordance with the policy set out in Part B of schedule 5.", "snippet_links": [{"key": "the-parties-agree-that", "type": "clause", "offset": [0, 22]}, {"key": "in-relation-to", "type": "clause", "offset": [83, 97]}, {"key": "distribution-services", "type": "definition", "offset": [98, 119]}, {"key": "in-accordance-with", "type": "definition", "offset": [137, 155]}, {"key": "the-policy", "type": "definition", "offset": [156, 166]}, {"key": "set-out", "type": "definition", "offset": [167, 174]}, {"key": "b-of", "type": "definition", "offset": [183, 187]}, {"key": "schedule-5", "type": "definition", "offset": [188, 198]}], "samples": [{"hash": "dSe9G5HcwOh", "uri": "/contracts/dSe9G5HcwOh#consumer-complaints", "label": "Use of System Agreement", "score": 24.245721817, "published": true}, {"hash": "lUJ9PrmM5c1", "uri": "/contracts/lUJ9PrmM5c1#consumer-complaints", "label": "Use of System Agreement", "score": 23.2929496765, "published": true}], "size": 4, "hash": "2f79760ad00e71f425a6b35cabed9790", "id": 4}, {"snippet": "In accordance with California Civil Code \u00a71789.3, you may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at \u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587., \u2587\u2587\u2587\u2587\u2587 \u2587 \u2587\u2587\u2587, \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587, \u2587\u2587 \u2587\u2587\u2587\u2587\u2587, or by telephone at (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587.", "snippet_links": [{"key": "in-accordance-with", "type": "definition", "offset": [0, 18]}, {"key": "california-civil-code", "type": "clause", "offset": [19, 40]}, {"key": "assistance-unit", "type": "clause", "offset": [93, 108]}, {"key": "division-of-consumer-services", "type": "definition", "offset": [116, 145]}, {"key": "california-department-of", "type": "definition", "offset": [153, 177]}, {"key": "consumer-affairs", "type": "definition", "offset": [178, 194]}, {"key": "in-writing", "type": "clause", "offset": [214, 224]}, {"key": "by-telephone", "type": "clause", "offset": [291, 303]}], "samples": [{"hash": "alK6uTMMI0a", "uri": "/contracts/alK6uTMMI0a#consumer-complaints", "label": "Terms of Service", "score": 33.7210273743, "published": true}, {"hash": "5Qjk98PYyXo", "uri": "/contracts/5Qjk98PYyXo#consumer-complaints", "label": "Terms of Use", "score": 33.5369606018, "published": true}, {"hash": "9NG5ia2kbE9", "uri": "/contracts/9NG5ia2kbE9#consumer-complaints", "label": "Terms of Use", "score": 33.3109588623, "published": true}], "size": 82, "hash": "f9b0d5f2ae8f6f1208b068c40d90cbc4", "id": 1}, {"snippet": "(1) After first exhausting the institution's internal procedure for complaint resolution, a non-resident student may file a complaint against the institution for failure to comply with any \u2587\u2587\u2587\u2587 standard within two (2) years of the incident about which the complaint is made.\n(2) To be considered, a complaint shall be submitted by the student in writing and include:\n(a) The name, address, email address, and phone number of the student;\n(b) The name of the institution;\n(c) The location of the institution;\n(d) The dates of attendance;\n(e) An explanation of the steps taken to exhaust the institution's grievance process;\n(f) A full description of the issue and any relevant documentation supporting the complaint; and\n(g) The desired resolution of the complaint.\n(3) Complaints regarding student grades or student conduct violations shall not be considered.\n(4) The president shall forward the complaint by email to the institution and require a written response no later than thirty (30) days from the date of transmittal.\n(5) After review of information and materials provided by the student and the institution, the president may request additional information from either party.\n(6) After review of all relevant information and materials, the president shall facilitate a resolution of the complaint. The relief provided the student, if any, shall be commensurate with the circumstances.\n(7) Resolution of a complaint by the president shall be final, except in instances where the subject matter of the complaint may violate any other applicable laws.\n(8) The president shall provide to the executive director of the commission, for reference purposes, a copy of:\n(a) Any complaint initiated against an institution licensed by the commission;\n(b) The resolution; and\n(c) Any related materials.", "snippet_links": [{"key": "the-institution", "type": "clause", "offset": [27, 42]}, {"key": "procedure-for", "type": "definition", "offset": [54, 67]}, {"key": "complaint-resolution", "type": "clause", "offset": [68, 88]}, {"key": "a-non", "type": "clause", "offset": [90, 95]}, {"key": "resident-student", "type": "definition", "offset": [96, 112]}, {"key": "file-a-complaint", "type": "clause", "offset": [117, 133]}, {"key": "failure-to-comply-with", "type": "clause", "offset": [162, 184]}, {"key": "to-be-considered", "type": "clause", "offset": [279, 295]}, {"key": "by-the-student", "type": "clause", "offset": [328, 342]}, {"key": "in-writing", "type": "clause", "offset": [343, 353]}, {"key": "email-address", "type": "definition", "offset": [390, 403]}, {"key": "number-of", "type": "definition", "offset": [415, 424]}, {"key": "location-of", "type": "clause", "offset": [479, 490]}, {"key": "dates-of-attendance", "type": "definition", "offset": [516, 535]}, {"key": "steps-taken", "type": "clause", "offset": [563, 574]}, {"key": "grievance-process", "type": "definition", "offset": [604, 621]}, {"key": "the-issue", "type": "clause", "offset": [649, 658]}, {"key": "relevant-documentation", "type": "clause", "offset": [667, 689]}, {"key": "resolution-of-the-complaint", "type": "clause", "offset": [736, 763]}, {"key": "student-grades", "type": "clause", "offset": [790, 804]}, {"key": "student-conduct", "type": "clause", "offset": [808, 823]}, {"key": "the-president", "type": "clause", "offset": [864, 877]}, {"key": "by-email", "type": "clause", "offset": [906, 914]}, {"key": "written-response", "type": "clause", "offset": [948, 964]}, {"key": "date-of", "type": "clause", "offset": [1005, 1012]}, {"key": "materials-provided", "type": "clause", "offset": [1062, 1080]}, {"key": "information-from", "type": "clause", "offset": [1154, 1170]}, {"key": "either-party", "type": "clause", "offset": [1171, 1183]}, {"key": "relevant-information", "type": "definition", "offset": [1209, 1229]}, {"key": "subject-matter", "type": "definition", "offset": [1487, 1501]}, {"key": "other-applicable-laws", "type": "clause", "offset": [1535, 1556]}, {"key": "director-of", "type": "clause", "offset": [1607, 1618]}, {"key": "for-reference", "type": "clause", "offset": [1635, 1648]}, {"key": "a-copy-of", "type": "clause", "offset": [1659, 1668]}, {"key": "by-the-commission", "type": "clause", "offset": [1730, 1747]}, {"key": "related-materials", "type": "clause", "offset": [1781, 1798]}], "samples": [{"hash": "90ZScvXtLsC", "uri": "/contracts/90ZScvXtLsC#consumer-complaints", "label": "State Authorization Reciprocity Agreement", "score": 24.3107452393, "published": true}, {"hash": "1OZLYuQVmPJ", "uri": "/contracts/1OZLYuQVmPJ#consumer-complaints", "label": "State Authorization Reciprocity Agreement", "score": 24.3107452393, "published": true}], "size": 4, "hash": "42003c88f6f2a09adea4700c5a9428e4", "id": 5}, {"snippet": "Within two (2) business days of Vendor\u2019s receipt of specific consumer complaints about privacy and security received from consumers, Vendor will refer all such consumer complaints to the appropriate Participant to investigate as a possible breach. At the same time that Vendor refers such consumer complaints to the appropriate Participant, but not earlier. Vendor shall maintain a record of the date the complaint was received, date of referral to the appropriate Participant, description of complaints, available contact information about the consumer, and Participant and Participant Users identified in the complaint.", "snippet_links": [{"key": "business-days-of", "type": "clause", "offset": [15, 31]}, {"key": "receipt-of", "type": "clause", "offset": [41, 51]}, {"key": "privacy-and-security", "type": "definition", "offset": [87, 107]}, {"key": "vendor-will", "type": "clause", "offset": [133, 144]}, {"key": "vendor-shall", "type": "clause", "offset": [358, 370]}, {"key": "record-of", "type": "clause", "offset": [382, 391]}, {"key": "date-of-referral", "type": "definition", "offset": [429, 445]}, {"key": "description-of", "type": "definition", "offset": [478, 492]}, {"key": "contact-information", "type": "clause", "offset": [515, 534]}, {"key": "the-consumer", "type": "definition", "offset": [541, 553]}, {"key": "participant-users", "type": "clause", "offset": [575, 592]}], "samples": [{"hash": "fVAq64M5o5S", "uri": "/contracts/fVAq64M5o5S#consumer-complaints", "label": "Subscription Agreement", "score": 34.9030914307, "published": true}, {"hash": "3ScnB4fojKw", "uri": "/contracts/3ScnB4fojKw#consumer-complaints", "label": "Subscription Agreement", "score": 24.623544693, "published": true}, {"hash": "kAsemWEol63", "uri": "/contracts/kAsemWEol63#consumer-complaints", "label": "Subscription Agreement", "score": 24.3251190186, "published": true}], "size": 4, "hash": "dd40e10ef1b068a61b1654fc372b02cc", "id": 3}, {"snippet": "A. Consumer complaints received by the Host State against an Interstate Branch shall be referred to the Home State for appropriate action.\nB. The Home State Regulator may, at Home State Regulator\u2019s discretion, seek the assistance of the Host State Regulator in investigating the consumer complaint, and in such case the Host State Regulator shall cooperate fully.\nC. The Home State shall provide a written notification to the Host State within a reasonable time setting forth the findings and resolution of the complaint. The written report shall include the following:\n1. the name of the consumer;\n2. the identifying number assigned to the complaint by the Host State;\n3. the name of the Bank and location of Branch from which complaint arose;\n4. the date the complaint was opened;\n5. the date the complaint was closed;\n6. the type of complaint (such as loan, credit card, or deposit account) and the specific laws and regulations involved; and\n7. the case status, including whether the complaint is under review, pending further information from the Bank, referred to another state or federal agency or withdrawn.\nD. Information obtained by the Host State as a result of the written report referenced above shall be treated as confidential information to the extent permitted by Home State law.\nE. If the Host State Regulator receives a request from a third party for Home State confidential information, the Host State Regulator shall:\n1. immediately notify the Home State Regulator and provide to it copies of such request, subpoena, order, or other process as well as attachments thereto;\n2. provide the Home State Regulator the opportunity to take whatever action it deems appropriate to preserve, protect, and maintain the confidentiality of such information or any related privileges;\n3. cooperate fully with the Home State Regulator to preserve, protect, and maintain the confidentiality of such information or any related privileges;\n4. notify the party seeking the information that it was obtained from and is considered the information of the Home State Regulator and that requests for such information must be made directly to the Home State Regulator in accordance with applicable State law;\n5. resist, to the extent practicable, production of such information, pending receipt of written consent from the Home State Regulator to the production of such information; and\n6. consent to the application by the Home State Regulator to intervene in any action to preserve, protect, and maintain the confidentiality of such information or any related privileges.\nF. Nothing in this MOU shall prevent the Host State Regulator from responding to requests made under its State freedom of information or similar law or complying with a legally valid and enforceable order by a court, adjudicatory body, or legislative body, of competent jurisdiction, compelling production of confidential information, provided the Host State:\n1. reasonably determines that efforts to quash, appeal, or resist compliance would be unsuccessful;\n2. attempts, to the extent practicable, to secure a protective order to preserve, protect, and maintain the confidentiality of such information or any related privileges; and\n3. notifies the Home State Regulator of its actions prior to production of any confidential information.\n\u2587. If the complaint is not resolved within a reasonable time after referral by the Host State, the Host State may take such action as it deems appropriate following notice to the Home State. The parties agree that 90 days shall be deemed a reasonable time for this purpose but such time may be extended by consent of the Host State.", "snippet_links": [{"key": "received-by", "type": "definition", "offset": [23, 34]}, {"key": "host-state", "type": "definition", "offset": [39, 49]}, {"key": "interstate-branch", "type": "definition", "offset": [61, 78]}, {"key": "the-home", "type": "definition", "offset": [100, 108]}, {"key": "appropriate-action", "type": "definition", "offset": [119, 137]}, {"key": "home-state-regulator", "type": "definition", "offset": [146, 166]}, {"key": "at-home", "type": "definition", "offset": [172, 179]}, {"key": "the-assistance", "type": "clause", "offset": [215, 229]}, {"key": "the-consumer", "type": "definition", "offset": [275, 287]}, {"key": "provide-a", "type": "definition", "offset": [388, 397]}, {"key": "notification-to", "type": "clause", "offset": [406, 421]}, {"key": "reasonable-time", "type": "definition", "offset": [446, 461]}, {"key": "resolution-of-the-complaint", "type": "clause", "offset": [493, 520]}, {"key": "written-report", "type": "definition", "offset": [526, 540]}, {"key": "identifying-number", "type": "definition", "offset": [606, 624]}, {"key": "the-bank", "type": "clause", "offset": [685, 693]}, {"key": "location-of", "type": "clause", "offset": [698, 709]}, {"key": "type-of", "type": "definition", "offset": [828, 835]}, {"key": "credit-card", "type": "definition", "offset": [861, 872]}, {"key": "deposit-account", "type": "definition", "offset": [877, 892]}, {"key": "laws-and-regulations", "type": "definition", "offset": [911, 931]}, {"key": "case-status", "type": "definition", "offset": [953, 964]}, {"key": "under-review", "type": "definition", "offset": [1001, 1013]}, {"key": "information-from", "type": "clause", "offset": [1031, 1047]}, {"key": "another-state", "type": "definition", "offset": [1070, 1083]}, {"key": "federal-agency", "type": "definition", "offset": [1087, 1101]}, {"key": "a-third-party", "type": "clause", "offset": [1352, 1365]}, {"key": "state-confidential-information", "type": "definition", "offset": [1375, 1405]}, {"key": "notify-the", "type": "clause", "offset": [1454, 1464]}, {"key": "copies-of", "type": "clause", "offset": [1504, 1513]}, {"key": "other-process", "type": "clause", "offset": [1548, 1561]}, {"key": "provide-the", "type": "clause", "offset": [1597, 1608]}, {"key": "the-opportunity", "type": "clause", "offset": [1630, 1645]}, {"key": "such-information", "type": "definition", "offset": [1749, 1765]}, {"key": "the-party", "type": "clause", "offset": [1954, 1963]}, {"key": "the-information", "type": "clause", "offset": [1972, 1987]}, {"key": "information-of", "type": "clause", "offset": [2036, 2050]}, {"key": "requests-for", "type": "clause", "offset": [2085, 2097]}, {"key": "in-accordance-with", "type": "definition", "offset": [2165, 2183]}, {"key": "applicable-state-law", "type": "definition", "offset": [2184, 2204]}, {"key": "to-the-extent-practicable", "type": "definition", "offset": [2217, 2242]}, {"key": "receipt-of", "type": "clause", "offset": [2284, 2294]}, {"key": "written-consent", "type": "definition", "offset": [2295, 2310]}, {"key": "the-production", "type": "clause", "offset": [2344, 2358]}, {"key": "consent-to", "type": "definition", "offset": [2387, 2397]}, {"key": "the-application", "type": "clause", "offset": [2398, 2413]}, {"key": "in-any-action", "type": "clause", "offset": [2455, 2468]}, {"key": "this-mou", "type": "definition", "offset": [2585, 2593]}, {"key": "responding-to-requests", "type": "clause", "offset": [2638, 2660]}, {"key": "freedom-of-information", "type": "clause", "offset": [2682, 2704]}, {"key": "similar-law", "type": "definition", "offset": [2708, 2719]}, {"key": "complying-with", "type": "clause", "offset": [2723, 2737]}, {"key": "enforceable-order", "type": "definition", "offset": [2758, 2775]}, {"key": "legislative-body", "type": "definition", "offset": [2810, 2826]}, {"key": "competent-jurisdiction", "type": "clause", "offset": [2831, 2853]}, {"key": "to-secure", "type": "clause", "offset": [3071, 3080]}, {"key": "protective-order", "type": "clause", "offset": [3083, 3099]}, {"key": "prior-to", "type": "clause", "offset": [3258, 3266]}, {"key": "any-confidential-information", "type": "clause", "offset": [3281, 3309]}, {"key": "notice-to-the", "type": "clause", "offset": [3476, 3489]}, {"key": "the-parties-agree-that", "type": "clause", "offset": [3502, 3524]}, {"key": "consent-of-the", "type": "clause", "offset": [3617, 3631]}], "samples": [{"hash": "bjeQyX6FWJ", "uri": "/contracts/bjeQyX6FWJ#consumer-complaints", "label": "Memorandum of Understanding", "score": 26.1704311371, "published": true}, {"hash": "btFlT38xyCJ", "uri": "/contracts/btFlT38xyCJ#consumer-complaints", "label": "Memorandum of Understanding", "score": 21.0, "published": true}], "size": 2, "hash": "325dea0b5dc10b31e423b75e9f26da9a", "id": 8}, {"snippet": "Company has made available to Parent Bank copies of all unresolved consumer complaints as of June 30, 2015 and any complaints received thereafter, as well as any reports to the senior management, the board of directors or audit committee of Company of plans for remediation of such complaints, trends in its compliant data and analysis of such complaints.", "snippet_links": [{"key": "parent-bank", "type": "clause", "offset": [30, 41]}, {"key": "copies-of-all", "type": "definition", "offset": [42, 55]}, {"key": "reports-to", "type": "definition", "offset": [162, 172]}, {"key": "senior-management", "type": "clause", "offset": [177, 194]}, {"key": "the-board-of-directors", "type": "definition", "offset": [196, 218]}, {"key": "audit-committee", "type": "clause", "offset": [222, 237]}, {"key": "plans-for", "type": "clause", "offset": [252, 261]}], "samples": [{"hash": "eRALGfFDhdw", "uri": "/contracts/eRALGfFDhdw#consumer-complaints", "label": "Merger Agreement (Sierra Bancorp)", "score": 25.0095825195, "published": true}], "size": 3, "hash": "be71d4c52dfd4df3e41176b9dd1d8ba1", "id": 7}, {"snippet": "The Chief of Police or designee will review and investigate consumer complaints at his/her discretion, whether such complaints are provided to the Contractor/Service Provider or to the City directly. Excessive, valid consumer complaints, or improper handling of same by may result in termination of the Agreement.", "snippet_links": [{"key": "chief-of-police", "type": "definition", "offset": [4, 19]}, {"key": "to-the-contractor", "type": "clause", "offset": [140, 157]}, {"key": "to-the-city", "type": "clause", "offset": [178, 189]}, {"key": "termination-of-the-agreement", "type": "clause", "offset": [284, 312]}], "samples": [{"hash": "fhEaUAzd2Vr", "uri": "/contracts/fhEaUAzd2Vr#consumer-complaints", "label": "Contractor/Service Provider Services Agreement", "score": 30.9075489044, "published": true}, {"hash": "e95YhdzJ0KK", "uri": "/contracts/e95YhdzJ0KK#consumer-complaints", "label": "Contractor/Service Provider Services Agreement", "score": 30.9075489044, "published": true}, {"hash": "ad3YAeRwEqT", "uri": "/contracts/ad3YAeRwEqT#consumer-complaints", "label": "Contractor/Service Provider Services Agreement", "score": 30.9075489044, "published": true}], "size": 7, "hash": "9c199796205fa3ac3240e55a14f367c1", "id": 2}, {"snippet": "This Agreement is not intended and may not be construed to limit the authority of a Settling Jurisdiction\u2019s consumer services division, or its equivalent, in investigating and taking appropriate action with regard to a consumer complaint.", "snippet_links": [{"key": "this-agreement", "type": "clause", "offset": [0, 14]}, {"key": "the-authority", "type": "clause", "offset": [65, 78]}, {"key": "services-division", "type": "clause", "offset": [117, 134]}, {"key": "appropriate-action", "type": "definition", "offset": [183, 201]}, {"key": "with-regard-to", "type": "clause", "offset": [202, 216]}, {"key": "consumer-complaint", "type": "definition", "offset": [219, 237]}], "samples": [{"hash": "8yqos4NG8Y9", "uri": "/contracts/8yqos4NG8Y9#consumer-complaints", "label": "Regulatory Settlement Agreement", "score": 31.0307312012, "published": true}, {"hash": "jjCaI8KWM0v", "uri": "/contracts/jjCaI8KWM0v#consumer-complaints", "label": "Regulatory Settlement Agreement", "score": 30.8528022766, "published": true}], "size": 2, "hash": "94d1de0d91e8149d21adbee0b0a6a509", "id": 9}, {"snippet": "Producer shall notify Orchid within two (2) days of receipt of notice, regardless of form or mode of communication, of any complaint from any state insurance department or other regulatory authority relating to a policy or any business conducted under this Agreement. Producer shall cooperate fully with Orchid and Insurer to promptly and adequately respond to any such complaint. Producer shall provide to Orchid a copy of Producer\u2019s response to any such complaint upon request by \u2587\u2587\u2587\u2587\u2587\u2587.", "snippet_links": [{"key": "receipt-of-notice", "type": "clause", "offset": [52, 69]}, {"key": "mode-of-communication", "type": "clause", "offset": [93, 114]}, {"key": "department-or", "type": "definition", "offset": [158, 171]}, {"key": "other-regulatory-authority", "type": "definition", "offset": [172, 198]}, {"key": "relating-to", "type": "definition", "offset": [199, 210]}, {"key": "a-policy", "type": "clause", "offset": [211, 219]}, {"key": "business-conducted", "type": "clause", "offset": [227, 245]}, {"key": "this-agreement", "type": "clause", "offset": [252, 266]}, {"key": "respond-to", "type": "clause", "offset": [350, 360]}, {"key": "a-copy-of", "type": "clause", "offset": [414, 423]}, {"key": "upon-request", "type": "clause", "offset": [466, 478]}], "samples": [{"hash": "72dpL2ONOUM", "uri": "/contracts/72dpL2ONOUM#consumer-complaints", "label": "Producer Agreement", "score": 32.8740005493, "published": true}, {"hash": "5PVUo9ifzwb", "uri": "/contracts/5PVUo9ifzwb#consumer-complaints", "label": "Producer Agreement", "score": 32.2249679565, "published": true}], "size": 3, "hash": "27d8519937ad9f39609866b0ee8a1f0c", "id": 6}, {"snippet": "You may report complaints to the Division of Consumer Protection of the State of New York by contacting them in writing at N.Y. State Dept. of State, Division of Consumer Protection, Consumer Assistance Unit, \u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587, \u2587\u2587\u2587\u2587\u2587\u2587, \u2587.\u2587. \u2587\u2587\u2587\u2587\u2587-\u2587\u2587\u2587\u2587, or by telephone at (\u2587\u2587\u2587) \u2587\u2587\u2587-\u2587\u2587\u2587\u2587.", "snippet_links": [{"key": "the-division", "type": "definition", "offset": [29, 41]}, {"key": "state-of-new-york", "type": "definition", "offset": [72, 89]}, {"key": "in-writing", "type": "clause", "offset": [109, 119]}, {"key": "assistance-unit", "type": "clause", "offset": [192, 207]}, {"key": "by-telephone", "type": "clause", "offset": [259, 271]}], "samples": [{"hash": "eiYYWY1FLPE", "uri": "/contracts/eiYYWY1FLPE#consumer-complaints", "label": "Terms of Service", "score": 31.8043899536, "published": true}, {"hash": "16vUJcBvtme", "uri": "/contracts/16vUJcBvtme#consumer-complaints", "label": "Terms of Service Agreement", "score": 26.2991104126, "published": true}], "size": 2, "hash": "cf7176c14f557af877329403efd70a7e", "id": 10}], "next_curs": "ClwSVmoVc35sYXdpbnNpZGVyY29udHJhY3RzcjgLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ihxjb25zdW1lci1jb21wbGFpbnRzIzAwMDAwMDBhDKIBAmVuGAAgAA==", "clause": {"title": "Consumer Complaints", "children": [["limitations-of-liability", "Limitations of liability"], ["authority", "Authority"], ["liability-of-ovhcloud", "Liability of OVHcloud"], ["exclusions", "Exclusions"], ["united-kingdom", "United Kingdom"]], "parents": [["general-provisions", "General Provisions"], ["electronic-signatures", "Electronic Signatures"], ["representations-and-warranties", "Representations and Warranties"], ["attachments", "Attachments"], ["breach-notification", "Breach Notification"]], "size": 156, "id": "consumer-complaints", "related": [["customer-complaints", "Customer Complaints", "Customer Complaints"], ["complaints", "Complaints", "Complaints"], ["product-complaints", "Product Complaints", "Product Complaints"], ["complaints-handling", "COMPLAINTS HANDLING", "COMPLAINTS HANDLING"], ["delays-and-complaints", "Delays and Complaints", "Delays and Complaints"]], "related_snippets": [], "updated": "2026-02-07T05:29:46+00:00", "also_ask": ["What mechanisms ensure timely and effective resolution of consumer complaints?", "How can the clause be drafted to limit exposure to frivolous or bad-faith complaints?", "What are the minimum legal requirements for consumer complaint procedures in relevant jurisdictions?", "How does this clause compare to industry standards and statutory consumer protection obligations?", "What are the main risks of unenforceability or regulatory challenge in court?"], "drafting_tip": "Specify complaint procedures, set response timelines, and define escalation steps to ensure clarity, prompt resolution, and regulatory compliance.", "explanation": "The Consumer Complaints clause establishes a process for customers to raise concerns or grievances regarding products or services provided under the agreement. Typically, it outlines the steps consumers must follow to submit a complaint, such as providing written notice or using a designated contact method, and may specify timelines for the company to acknowledge and resolve the issue. This clause ensures that consumers have a clear and structured way to seek redress, promoting accountability and helping to resolve disputes efficiently."}, "json": true, "cursor": ""}}