Consumer Communications Sample Clauses
The Consumer Communications clause defines how and when a business must communicate with its consumers regarding products, services, or contractual matters. Typically, this clause outlines acceptable methods of communication, such as email, postal mail, or phone, and may specify requirements for providing notices, updates, or disclosures to consumers. Its core function is to ensure that consumers receive timely and clear information, thereby promoting transparency and reducing the risk of misunderstandings or disputes.
Consumer Communications i. In addition to and without limiting any other provision of the FSB Agreement, Customer represents and warrants that all email addresses and telephone numbers used in connection with the Services have been and will be properly obtained, in compliance with all provisions of the federal CAN-SPAM Act, 15 U.S.C. § 7701 et seq., the federal Telephone Consumer Protection Act, 47 U.S.C. § 227, and any other applicable federal, state, and/or local law regarding consumer communications.
ii. To the extent that Company performs Services that involve contacting consumers on Customer’s behalf, Customer agrees it is Customer’s responsibility to obtain all necessary consents and to promptly notify Company of the revocation of any prior consents.
iii. Unless Customer has independently selected the B.O.S.S. Service on its Order Form, no text messaging services are included as part of the FSB Agreement.
iv. By providing a cell phone number of a consumer to Company in connection with the Services and not opting such cell phone number out of receiving communications under the FSB Agreement, Customer is directing Company to send communications by using prerecorded/artificial voice messages, text messages, and/or automatic telephone dialing systems to such cell phone number, and certifying that the user of such cell phone number has provided his/her prior express written consent to the receipt of those communications, and has not revoked his/her consent or otherwise opted-out from receiving calls or other communications to such cell phone.
v. Customer accepts responsibility for all liability arising out of or relating to any failure to obtain user’s prior express written consent or failure to opt user out from such communications, as well as any failure to notify Company of user’s subsequent revocation of consent or opt-out from receiving calls or other communications to such cell phone.
vi. Additionally, Customer may not attempt to spoof sender domains, send spam or other engage in offending text message practices. Company makes no express or implied warranty of individual message receipt. Company shall not be liable for any issues that arise associated with the content that Customer provides or unforeseen liabilities of it being delivered. Customer shall be solely liable to comply with applicable laws and regulations in connection with telecommunication (e.g., email, text and phone) messages that Customer sends.
vii. IN ADDITION TO AND WITHOUT LIMITING ANY OTHER PROVISION O...
Consumer Communications. At a minimum, Contractor must comply with the following requirements:
1. Contractor must aid and facilitate in the distribution and completion of the Rebuild Florida Pre-Application Assessment for homeowners in MID areas.
2. Contractor must provide professional and responsive customer service. Contractor, if allowed to use their SOR, must provide their associated metrics for the minimal acceptable level of service for tracking, resolving, and analyzing complaints and/or issues for each medium.
3. Contractor must maintain a Hurricane Ian Disaster Recovery Housing Repair and Replacement website that provides citizen access to all aspects of the recovery. The website must:
a. Contain all financial documents required by HUD to be placed on the public website, including contracts, procurement documents, etc. Contractor must ensure that any confidential information is properly redacted before being placed on the website.
b. Contain any additional information Commerce requests that provides citizen access to all aspects of the recovery for placement on the public website.
c. Comply with section 508 of the Rehabilitation Act, as amended, and the Americans with Disabilities Act (ADA), as amended.
d. Be available in multiple languages including but not limited to English, Spanish, and Haitian Creole.
4. The public website must use a State-approved platform as a content management system. The State will own the website and its content. Contractor must turn over the website to Commerce upon expiration or termination of the Contract. Contractor must provide a project management tracking system on the public website accounting for all the completed and ongoing recovery efforts. Contractor must ensure compliance with section 119.071(5)(f)1.b, F.S. This project management system shall be subject to Commerce approval.
5. Contractor’s customer communications program must comply with the Fair Housing Act and must include outreach in furtherance of Fair Housing objectives.
6. Prior to the public use of any document or marketing material, Contractor must provide a copy of the proposed document or marketing material to the State for approval. Contractor must also provide to Commerce for approval any Program document or marketing material that Contractor seeks to utilize with Program applicants.
a. Marketing materials include but are not limited to digital and traditional marketing materials and methods.
b. Program documents and marketing materials must be available in multiple ...