{"component": "clause", "props": {"groups": [{"snippet": "If Customer is receiving Connected Services on any Covered Equipment as more fully described in Schedule A, Customer may be required to allow JCI to install hardware and/or software to enable communication with Customer\u2019s Covered Equipment (\u201cGateway Device\u201d). In order for JCI to deliver Connected Services on the Covered Equipment, Customer shall provide a secure Internet connection to allow remote access to the Gateway Device in order to remotely access, transmit, store, and trend data for the purposes of providing Services. JCI will not use Connected Services to remotely operate or make changes to Customer\u2019s Equipment. The Gateway Device shall remain JCI\u2019s property, and JCI may upon reasonable notice remove it at any time. JCI makes no any warranty or guarantee relating to the Connected Services.", "size": 4, "samples": [{"hash": "kEIPjfc8GEF", "uri": "/contracts/kEIPjfc8GEF#connected-services", "label": "Planned Service Agreement", "score": 27.3508476538, "published": true}, {"hash": "8ZrzaVLfJw0", "uri": "/contracts/8ZrzaVLfJw0#connected-services", "label": "Planned Service Agreement", "score": 26.7376773158, "published": true}, {"hash": "4VLb1XSSs3l", "uri": "/contracts/4VLb1XSSs3l#connected-services", "label": "Planned Service Agreement", "score": 25.0322973134, "published": true}], "snippet_links": [{"key": "covered-equipment", "type": "definition", "offset": [51, 68]}, {"key": "schedule-a", "type": "clause", "offset": [96, 106]}, {"key": "customer-may", "type": "clause", "offset": [108, 120]}, {"key": "communication-with-customer", "type": "clause", "offset": [192, 219]}, {"key": "gateway-device", "type": "definition", "offset": [242, 256]}, {"key": "customer-shall", "type": "clause", "offset": [333, 347]}, {"key": "provide-a", "type": "definition", "offset": [348, 357]}, {"key": "internet-connection", "type": "definition", "offset": [365, 384]}, {"key": "access-to-the", "type": "clause", "offset": [401, 414]}, {"key": "in-order-to", "type": "clause", "offset": [430, 441]}, {"key": "for-the-purposes-of", "type": "clause", "offset": [491, 510]}, {"key": "providing-services", "type": "clause", "offset": [511, 529]}, {"key": "to-customer", "type": "clause", "offset": [603, 614]}, {"key": "upon-reasonable-notice", "type": "clause", "offset": [688, 710]}, {"key": "at-any-time", "type": "clause", "offset": [721, 732]}, {"key": "relating-to", "type": "definition", "offset": [773, 784]}], "hash": "e1b7b07cf5b92fa86859fbe1e4805ccc", "id": 1}, {"snippet": "In addition to these terms and conditions, the Connected Services Terms of Service (\u201cConnected Services Terms\u201d), available at \u2587\u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/TraneConnectedServicesTerms, as updated from time to time, are incorporated herein by reference and shall apply to the extent that Company provides Customer with Connected Services, as defined in the Connected Services Terms.", "size": 4, "samples": [{"hash": "6jGBC6FpUx7", "uri": "/contracts/6jGBC6FpUx7#connected-services", "label": "Terms and Conditions", "score": 29.4714466951, "published": true}, {"hash": "gMN3ZpWYmAJ", "uri": "/contracts/gMN3ZpWYmAJ#connected-services", "label": "Implementation Sales Agreement", "score": 23.0643394935, "published": true}, {"hash": "6qYThfXtqSV", "uri": "/contracts/6qYThfXtqSV#connected-services", "label": "Terms and Conditions", "score": 22.3237508556, "published": true}], "snippet_links": [{"key": "in-addition-to", "type": "clause", "offset": [0, 14]}, {"key": "these-terms-and-conditions", "type": "clause", "offset": [15, 41]}, {"key": "terms-of-service", "type": "definition", "offset": [66, 82]}, {"key": "available-at", "type": "definition", "offset": [113, 125]}, {"key": "from-time-to-time", "type": "clause", "offset": [188, 205]}, {"key": "are-incorporated-herein-by-reference", "type": "clause", "offset": [207, 243]}, {"key": "to-the-extent", "type": "clause", "offset": [260, 273]}], "hash": "380160e45d57011241022b7c9ce0b92b", "id": 2}, {"snippet": "Customer acknowledges that prior to AlayaCare enabling the Customer to access a Connected Service, Customer is required to establish a direct commercial relationship with the Connected Service provider, including commercial terms, privacy policies and support. Uptime, availability and support of Connected Services are excluded from AlayaCare service level guarantees and, if applicable, are provided by the Connected Service provider. AlayaCare does not warrant nor support Connected Services, whether or not they are designated as \u201ccertified\u201d or otherwise, except as specified in an Order Form or a specific Addendum to this MSA.", "size": 4, "samples": [{"hash": "gAPYtYhgTIU", "uri": "/contracts/gAPYtYhgTIU#connected-services", "label": "Master Subscription Agreement", "score": 29.031591348, "published": true}], "snippet_links": [{"key": "customer-acknowledges", "type": "clause", "offset": [0, 21]}, {"key": "prior-to", "type": "definition", "offset": [27, 35]}, {"key": "the-customer", "type": "definition", "offset": [55, 67]}, {"key": "to-establish", "type": "clause", "offset": [120, 132]}, {"key": "commercial-relationship", "type": "clause", "offset": [142, 165]}, {"key": "service-provider", "type": "definition", "offset": [185, 201]}, {"key": "commercial-terms", "type": "clause", "offset": [213, 229]}, {"key": "privacy-policies", "type": "clause", "offset": [231, 247]}, {"key": "availability-and-support", "type": "clause", "offset": [269, 293]}, {"key": "service-level-guarantees", "type": "definition", "offset": [344, 368]}, {"key": "if-applicable", "type": "clause", "offset": [374, 387]}, {"key": "as-specified", "type": "clause", "offset": [567, 579]}, {"key": "order-form", "type": "definition", "offset": [586, 596]}, {"key": "addendum-to", "type": "definition", "offset": [611, 622]}], "hash": "4278e3909ca2a78eecef0adff6f5e748", "id": 3}, {"snippet": "In the event Customer is receiving Connected Services on any Covered Equipment, Customer may be required to allow CCG to install hardware and/or software to enable communication with Customer\u2019s Equipment (\u201cGateway Device\u201d). To deliver Connected Services on the Equipment the Customer shall provide a secure Internet connection to allow remote access to the Gateway Device to remotely access, transmit, store, and trend data for the purposes of providing Services. CCG will not use Connected Services to remotely operate or make changes to the Customer\u2019s Equipment. Customer understands that the Gateway Device shall remain CCG\u2019s property and CCG may upon reasonable notice remove it at any time. CCG will not disclose any individual customer equipment data acquired through Connected Services without customer consent. Customer hereby grants CCG a perpetual, worldwide, royalty free license to use, modify, manipulate, sublicense and create derivate works from such Data. CCG shall retain all rights to any intellectual property, data, materials and/or products created as a result of or relating to Connected Services. CCG makes no any warranty or guarantee relating to the Connected Services.", "size": 2, "samples": [{"hash": "8ByzId0JytN", "uri": "/contracts/8ByzId0JytN#connected-services", "label": "Total Care Program Agreement", "score": 21.4750171116, "published": true}, {"hash": "7JfpyGCFNSG", "uri": "/contracts/7JfpyGCFNSG#connected-services", "label": "Total Care Program Agreement", "score": 21.4750171116, "published": true}], "snippet_links": [{"key": "event-customer", "type": "definition", "offset": [7, 21]}, {"key": "covered-equipment", "type": "definition", "offset": [61, 78]}, {"key": "customer-may", "type": "clause", "offset": [80, 92]}, {"key": "communication-with-customer", "type": "clause", "offset": [164, 191]}, {"key": "gateway-device", "type": "definition", "offset": [206, 220]}, {"key": "the-equipment", "type": "definition", "offset": [257, 270]}, {"key": "the-customer-shall", "type": "clause", "offset": [271, 289]}, {"key": "provide-a", "type": "definition", "offset": [290, 299]}, {"key": "internet-connection", "type": "definition", "offset": [307, 326]}, {"key": "access-to-the", "type": "clause", "offset": [343, 356]}, {"key": "for-the-purposes-of", "type": "clause", "offset": [424, 443]}, {"key": "providing-services", "type": "clause", "offset": [444, 462]}, {"key": "changes-to-the", "type": "definition", "offset": [528, 542]}, {"key": "upon-reasonable-notice", "type": "clause", "offset": [650, 672]}, {"key": "at-any-time", "type": "clause", "offset": [683, 694]}, {"key": "equipment-data", "type": "definition", "offset": [742, 756]}, {"key": "customer-consent", "type": "clause", "offset": [801, 817]}, {"key": "license-to-use", "type": "clause", "offset": [883, 897]}, {"key": "all-rights", "type": "clause", "offset": [989, 999]}, {"key": "intellectual-property", "type": "definition", "offset": [1007, 1028]}, {"key": "relating-to", "type": "definition", "offset": [1088, 1099]}], "hash": "b5a451ef26add391672662873f7b9741", "id": 4}, {"snippet": "Should your Usage Rights pertain to \u2587\u2587\u2587\u2587\u2587\u2587\u2587 Connected Services, You will not intentionally (a) interfere with other customers\u2019 access to, or use of, the Connected Service, or with its security; (b) facilitate the attack or disruption of the Connected Service, including a denial of service attack, unauthorized access, penetration testing, crawling, or distribution of malware (including viruses, trojan horses, worms, time bombs, spyware, adware, and cancelbots); (c) cause an unusual spike or increase in Your use of the Connected Service that negatively impacts the Connected Service\u2019s operation; or (d) submit any information that is not contemplated in the applicable Documentation.", "size": 2, "samples": [{"hash": "9cKV29VXROh", "uri": "/contracts/9cKV29VXROh#connected-services", "label": "End User License Agreement", "score": 28.2032854209, "published": true}], "snippet_links": [{"key": "usage-rights", "type": "clause", "offset": [12, 24]}, {"key": "other-customers", "type": "definition", "offset": [110, 125]}, {"key": "access-to", "type": "definition", "offset": [127, 136]}, {"key": "denial-of-service-attack", "type": "definition", "offset": [272, 296]}, {"key": "unauthorized-access", "type": "clause", "offset": [298, 317]}, {"key": "penetration-testing", "type": "clause", "offset": [319, 338]}, {"key": "distribution-of-malware", "type": "clause", "offset": [353, 376]}, {"key": "applicable-documentation", "type": "clause", "offset": [662, 686]}], "hash": "dcc4883539dac7349a41f97f16e4ccd3", "id": 5}, {"snippet": "13.1 This clause is only applicable to a Vehicle with Connected Services.\n13.2 If the Vehicle includes any Connected Services: 13.2.1 the Supplier will have no involvement, responsibility or liability in respect of any such Connected Services; and", "size": 1, "samples": [{"hash": "iit4RyJELJY", "uri": "/contracts/iit4RyJELJY#connected-services", "label": "Master Contract Hire Agreement", "score": 31.890686741, "published": true}], "snippet_links": [{"key": "this-clause", "type": "clause", "offset": [5, 16]}, {"key": "applicable-to", "type": "clause", "offset": [25, 38]}, {"key": "the-vehicle", "type": "clause", "offset": [82, 93]}, {"key": "the-supplier-will", "type": "clause", "offset": [134, 151]}, {"key": "in-respect-of", "type": "clause", "offset": [201, 214]}], "hash": "ab7769b5560d61ee1a86b61ec39e1f2c", "id": 6}, {"snippet": "If Customer is receiving Connected Services on any Covered Equipment as more fully described in Schedule A, Customer may be required to allow JCI to install hardware and/or software to enable communication with Customer\u2019s Covered Equipment (\u201cGateway Device\u201d). In order for JCI to deliver Connected Services on the Covered Equipment, Customer shall provide a secure Internet connection to allow remote access to the Gateway Device in order to remotely access, transmit, store, and trend data for the purposes of providing Services. JCI will not use Connected Services to remotely operate or make changes to Customer\u2019s Equipment. The Gateway Device shall remain JCI\u2019s property, and JCI may upon reasonable notice remove it at any time. JCI makes no any warranty or guarantee relating to the Connected Services. 5. REMOTE MONITORING SERVICES OR REMOTE OPERATING SERVICES. If Remote Monitoring Services or Remote Operating Services are provided, \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 agrees to furnish JCI with a list of the names, titles, addresses, email addresses, and phone numbers of all persons authorized to be contacted by, or be able to contact the ROC to perform specific agreed upon actions with the appropriate authority. If JCI\u2019s Services include \u201cRemote Monitoring Services with Open and Close,\u201d Customer also agrees to furnish JCI with Customer\u2019s daily and holiday opening and closing schedules. Customer agrees to maintain and update the call lists with accurate information. Customer further agrees to notify JCI of such changes as soon as possible. JCI/ROC is not responsible to find new contacts/numbers if the contacts on the call lists cannot be reached. A maximum of three contacts are allowed for any time of the day. If none of those contacts can be reached, then neither JCI nor the ROC are responsible for damages. Customer is responsible for any and all costs and expenses arising from Customer\u2019s failure to provide timely updates for any of the contact information submitted to the ROC.", "size": 1, "samples": [{"hash": "5TdZQIfR7ur", "uri": "/contracts/5TdZQIfR7ur#connected-services", "label": "Planned Service Agreement", "score": 23.7392197125, "published": true}], "snippet_links": [{"key": "covered-equipment", "type": "definition", "offset": [51, 68]}, {"key": "schedule-a", "type": "clause", "offset": [96, 106]}, {"key": "customer-may", "type": "clause", "offset": [108, 120]}, {"key": "communication-with-customer", "type": "clause", "offset": [192, 219]}, {"key": "gateway-device", "type": "definition", "offset": [242, 256]}, {"key": "customer-shall", "type": "clause", "offset": [333, 347]}, {"key": "provide-a", "type": "definition", "offset": [348, 357]}, {"key": "internet-connection", "type": "definition", "offset": [365, 384]}, {"key": "access-to-the", "type": "clause", "offset": [401, 414]}, {"key": "in-order-to", "type": "clause", "offset": [430, 441]}, {"key": "for-the-purposes-of", "type": "clause", "offset": [491, 510]}, {"key": "providing-services", "type": "clause", "offset": [511, 529]}, {"key": "to-customer", "type": "clause", "offset": [603, 614]}, {"key": "upon-reasonable-notice", "type": "clause", "offset": [688, 710]}, {"key": "at-any-time", "type": "clause", "offset": [721, 732]}, {"key": "relating-to", "type": "definition", "offset": [773, 784]}, {"key": "remote-monitoring-services", "type": "clause", "offset": [812, 838]}, {"key": "operating-services", "type": "definition", "offset": [849, 867]}, {"key": "services-are-provided", "type": "clause", "offset": [919, 940]}, {"key": "a-list", "type": "definition", "offset": [978, 984]}, {"key": "the-names", "type": "clause", "offset": [988, 997]}, {"key": "email-addresses", "type": "clause", "offset": [1018, 1033]}, {"key": "phone-numbers", "type": "definition", "offset": [1039, 1052]}, {"key": "appropriate-authority", "type": "definition", "offset": [1178, 1199]}, {"key": "services-include", "type": "clause", "offset": [1210, 1226]}, {"key": "open-and-close", "type": "definition", "offset": [1260, 1274]}, {"key": "closing-schedules", "type": "definition", "offset": [1359, 1376]}, {"key": "to-maintain", "type": "clause", "offset": [1394, 1405]}, {"key": "accurate-information", "type": "clause", "offset": [1437, 1457]}, {"key": "as-soon-as-possible", "type": "definition", "offset": [1513, 1532]}, {"key": "responsible-to", "type": "clause", "offset": [1549, 1563]}, {"key": "the-day", "type": "definition", "offset": [1699, 1706]}, {"key": "responsible-for", "type": "clause", "offset": [1783, 1798]}, {"key": "costs-and-expenses", "type": "definition", "offset": [1848, 1866]}, {"key": "from-customer", "type": "clause", "offset": [1875, 1888]}, {"key": "failure-to-provide", "type": "clause", "offset": [1891, 1909]}, {"key": "information-submitted", "type": "clause", "offset": [1948, 1969]}], "hash": "22061bff631ff96a375ad43b4c88c368", "id": 7}, {"snippet": "If Customer has purchased Connected Chiller Services on any Covered Equipment as more fully described in Schedule A, JCI will provide a cellular modem (\u201cGateway Device\u201d owned by JCI) or Customer will supply a network connection suitable to establish a remote connection with Customer\u2019s Equipment to permit JCI to perform troubleshooting, quarterly health reports, and meet service levels, including remote diagnostic, monitoring and repair services. Customer will benefit from being able to access chiller information from JCI Connected Chillers from a mobile smart device. JCI will not use Connected Services to remotely operate or make changes to Customer\u2019s Equipment. The Gateway Device shall remain JCI\u2019s property, and JCI may upon reasonable notice remove it at any time. JCI makes no any warranty or guarantee relating to the Connected Services. For Equipment not covered by a current Service Agreement, JCI disclaims any obligation to monitor such products via a remote connection or advise Customer of any possible Equipment error or malfunction.", "size": 1, "samples": [{"hash": "91NCtIGQZnT", "uri": "/contracts/91NCtIGQZnT#connected-services", "label": "Planned Service Agreement", "score": 27.625761504, "published": true}], "snippet_links": [{"key": "covered-equipment", "type": "definition", "offset": [60, 77]}, {"key": "schedule-a", "type": "clause", "offset": [105, 115]}, {"key": "provide-a", "type": "definition", "offset": [126, 135]}, {"key": "gateway-device", "type": "definition", "offset": [153, 167]}, {"key": "owned-by", "type": "definition", "offset": [169, 177]}, {"key": "customer-will", "type": "clause", "offset": [186, 199]}, {"key": "network-connection", "type": "definition", "offset": [209, 227]}, {"key": "to-establish", "type": "clause", "offset": [237, 249]}, {"key": "remote-connection", "type": "clause", "offset": [252, 269]}, {"key": "health-reports", "type": "clause", "offset": [348, 362]}, {"key": "service-levels", "type": "definition", "offset": [373, 387]}, {"key": "remote-diagnostic", "type": "definition", "offset": [399, 416]}, {"key": "repair-services", "type": "clause", "offset": [433, 448]}, {"key": "information-from", "type": "clause", "offset": [506, 522]}, {"key": "smart-device", "type": "definition", "offset": [560, 572]}, {"key": "to-customer", "type": "clause", "offset": [646, 657]}, {"key": "upon-reasonable-notice", "type": "clause", "offset": [731, 753]}, {"key": "at-any-time", "type": "clause", "offset": [764, 775]}, {"key": "relating-to", "type": "definition", "offset": [816, 827]}, {"key": "for-equipment", "type": "clause", "offset": [852, 865]}, {"key": "covered-by", "type": "definition", "offset": [870, 880]}, {"key": "service-agreement", "type": "clause", "offset": [891, 908]}, {"key": "obligation-to-monitor", "type": "clause", "offset": [928, 949]}], "hash": "40cafe430c330c26e89370965e621f5c", "id": 8}, {"snippet": "KONE's 24/7 Connected Services uses proprietary advanced remote monitoring and analysis technologies to bring intelligent services to elevators and escalators. 24/7 Connected Services provides continuous updates on the status and condition of the equipment, allowing KONE to perform services tailored to each equipment's needs. 24/7 Connected Services is a family of different services that may be ordered separately. As consideration and in order for KONE to be able to provide the 24/7 Connected Services to the Customer, the Agreement is hereby amended as follows:", "size": 1, "samples": [{"hash": "40AbCAgXSyB", "uri": "/contracts/40AbCAgXSyB#connected-services", "label": "Maintenance Agreement", "score": 23.7624914442, "published": true}], "snippet_links": [{"key": "remote-monitoring", "type": "definition", "offset": [57, 74]}, {"key": "elevators-and-escalators", "type": "clause", "offset": [134, 158]}, {"key": "provides-continuous", "type": "clause", "offset": [184, 203]}, {"key": "condition-of-the-equipment", "type": "clause", "offset": [230, 256]}, {"key": "perform-services", "type": "clause", "offset": [275, 291]}, {"key": "a-family", "type": "definition", "offset": [355, 363]}, {"key": "provide-the", "type": "clause", "offset": [471, 482]}, {"key": "the-customer", "type": "definition", "offset": [510, 522]}, {"key": "the-agreement", "type": "clause", "offset": [524, 537]}], "hash": "4a3735ecbc53f09a691ef843eca3c36c", "id": 9}, {"snippet": "\uf0a7 Sun Connection Service. If Sun Connection Service software is part of the Covered Software, Customer will receive access electronically over the Internet to the Sun Connection service (\"Knowledge Service\"), which is for Customer's internal use only in connection with the Sun Connection Service software. Customer may access the types of \"Knowledge Channels\" for use only in connection with the number of CPU sockets for the term for which Customer has paid a subscription, as specified in the applicable quote or order confirmation. The Knowledge Service provides Customer with patch rules, patch (PKG/RPM) dependency information and other information for accessing patches and updates for certain supported operating systems from Sun or third party licensors, such as Red Hat, SuSE and Solaris (\"Supported Distributions\"), as such data and information are made commercially available. As part of its functionality, the Knowledge Service alerts customers of Supported Distributions to certain recommended software components and data (collectively, \"Components\") that such customers may install and use in connection with facilitating upgrades to and maintenance of their operating systems. Customers must hold a current, valid license and/or subscription for a Supported Distribution to receive copies of and/or access to these Components, or Sun will advise Customer to obtain such components directly from the applicable licensor. Customer acknowledges that Customer's use of the Knowledge Service may be disrupted periodically due to planned service interruptions. Sun will make commercially reasonable efforts to minimize the impact of planned service disruptions and to notify Customer in advance of any scheduled downtime. The Sun Connection Service is continually evolving. Sun may make service substitutions and modifications to the Sun Connection Service at any time, in its sole discretion. The URL for a technical FAQ for the Sun Connection Service software is subject to change and may be updated and/or removed at Sun's discretion. \uf0a7 Online Support Center Access. Customer will receive access to applicable resources in the Online Support Center, which access may be used for the benefit of the Covered Software only, which allows Customer to perform multiple functions via the web, for example: \uf0a7 Submit a Support request; \uf0a7 View the status of an existing Support request; \uf0a7 Maintain support contract Contacts; \uf0a7 Update software registration information (not for Linux Operating System and Sun Connection Service software); \uf0a7 Obtain selected software updates (not including Linux Operating System and Sun Connection software). Feature availability of the Online Support Center may vary by country. Sun may make service substitutions and modifications to the Online Support Center at any time in its sole discretion. Use of the Online Support Center is subject to the \u2587\u2587\u2587.\u2587\u2587\u2587 Terms of Use. \uf0a7 SunSolve Online. Customer is granted 7x24 access to the SunSolve database for Customer's internal use and for the benefit of the Covered Software running on a Covered System only, subject to the terms and conditions of the SunSolve License Agreement. Customer will be required to register for an online account and to accept the SunSolve License Agreement online in order to access the SunSolve database. \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 agrees and acknowledges that such SunSolve License Agreement will govern Customer's access to and use of the SunSolve database. SunSolve Online includes the following: \uf0a7 Informational articles, reference guides and technical documents to help sustain and improve functionality, availability and system performance of Sun products; \uf0a7 Help desk support articles, bug and software update (patch) reports with information for troubleshooting previously identified Sun hardware and software issues; \uf0a7 Software updates for Covered Software running on Covered Systems; \uf0a7 SunSolve EarlyNotifierSM service, which allows Customer to request notification when a SunSolve document is revised or updated. \uf0a7 Services, Support, and Software Notifications. Customer will receive periodic Services, Support and Software Notifications from Sun via electronic means or otherwise, as determined by Sun. 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