{"component": "clause", "props": {"groups": [{"samples": [{"hash": "j0PxtKYrYZV", "uri": "/contracts/j0PxtKYrYZV#computer-operations", "label": "Enterprise Agreement", "score": 16.1704311371, "published": false}, {"hash": "3dpB3d3v4S4", "uri": "/contracts/3dpB3d3v4S4#computer-operations", "label": "Enterprise Agreement", "score": 14.1704311371, "published": false}], "snippet": "The shift roster will provide a minimum of 10 hours between shifts and a maximum of 50 hours on duty in any one week, within relevant OH&S guidelines.", "size": 2, "snippet_links": [{"key": "shift-roster", "type": "definition", "offset": [4, 16]}, {"key": "provide-a", "type": "definition", "offset": [22, 31]}, {"key": "hours-between-shifts", "type": "clause", "offset": [46, 66]}, {"key": "hours-on-duty", "type": "clause", "offset": [87, 100]}, {"key": "one-week", "type": "definition", "offset": [108, 116]}], "hash": "931c290876b4fec68b5fbfd10bd064df", "id": 1}, {"samples": [{"hash": "7t30ZDyR2s6", "uri": "/contracts/7t30ZDyR2s6#computer-operations", "label": "Additional Terms", "score": 33.1840248108, "published": true}], "snippet": "Job scheduling change requests are tracked and approved in accordance with the agreed process. Changes to the Data Exporter's systems and network devices which are implemented by the Data Importer adhere to the agreed change management process and procedures for handling routine, expedited, emergency, and business as usual changes. Change controls to the production environment may include categorisation of the change risk and applicable back out plans. All approvals must be obtained prior to implementation The Data Importer documents and tracks problems implementing the agreed problem management process, procedures and tools. Problem tickets may be populated with problem severity, customer information, date and time problem was identified, reported, symptom description and type of problem; and actions taken to resolve the problem, including date and time action was taken.", "size": 2, "snippet_links": [{"key": "change-requests", "type": "definition", "offset": [15, 30]}, {"key": "in-accordance-with", "type": "clause", "offset": [56, 74]}, {"key": "agreed-process", "type": "definition", "offset": [79, 93]}, {"key": "data-exporter", "type": "clause", "offset": [110, 123]}, {"key": "network-devices", "type": "definition", "offset": [138, 153]}, {"key": "data-importer", "type": "definition", "offset": [183, 196]}, {"key": "adhere-to", "type": "clause", "offset": [197, 206]}, {"key": "change-management-process-and-procedures", "type": "clause", "offset": [218, 258]}, {"key": "business-as-usual", "type": "definition", "offset": [307, 324]}, {"key": "change-controls", "type": "clause", "offset": [334, 349]}, {"key": "production-environment", "type": "definition", "offset": [357, 379]}, {"key": "all-approvals", "type": "clause", "offset": [457, 470]}, {"key": "prior-to", "type": "definition", "offset": [488, 496]}, {"key": "problem-management-process", "type": "definition", "offset": [584, 610]}, {"key": "and-tools", "type": "clause", "offset": [623, 632]}, {"key": "problem-severity", "type": "clause", "offset": [672, 688]}, {"key": "customer-information", "type": "definition", "offset": [690, 710]}, {"key": "date-and-time", "type": "clause", "offset": [712, 725]}, {"key": "type-of", "type": "definition", "offset": [784, 791]}, {"key": "actions-taken", "type": "clause", "offset": [805, 818]}, {"key": "the-problem", "type": "clause", "offset": [830, 841]}], "hash": "d7218741d9431f57059e75281ba95cdb", "id": 2}, {"samples": [{"hash": "9PRMeCcxCBa", "uri": "/contracts/9PRMeCcxCBa#computer-operations", "label": "Clerical Agreement", "score": 24.0540409088, "published": true}], "snippet": "2879 (\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587) SENIOR COMPUTER OPERATOR Legacy Code SAP Job Code Next Lower Classifications Legacy Code SAP Job Code Same or Higher Classifications 2878 50010486 Computer Operator 1 2879 \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 Senior Computer Operator 24-month step of Computer Operator (2878) is considered as top rate for bidding purposes from any of the above classifications. Computer Operators must be at top rate of pay for bidding purposes and have successfully completed the appropriate Senior Computer Operator Course to be considered qualified bidders. 1Upon reaching the top of the CO classification and successfully completing the Senior Computer Operator course, an employee shall be eligible to bid into the Senior Computer Operator classification for the Section in which such employee has completed the required courses.", "size": 2, "snippet_links": [{"key": "job-code", "type": "definition", "offset": [57, 65]}, {"key": "higher-classifications", "type": "definition", "offset": [126, 148]}, {"key": "computer-operators", "type": "clause", "offset": [350, 368]}, {"key": "rate-of-pay-for", "type": "clause", "offset": [384, 399]}, {"key": "successfully-completed", "type": "definition", "offset": [426, 448]}, {"key": "to-be-considered", "type": "clause", "offset": [497, 513]}, {"key": "qualified-bidders", "type": "clause", "offset": [514, 531]}, {"key": "the-co", "type": "clause", "offset": [559, 565]}, {"key": "the-senior", "type": "clause", "offset": [609, 619]}, {"key": "an-employee", "type": "definition", "offset": [646, 657]}, {"key": "employee-has", "type": "clause", "offset": [762, 774]}, {"key": "required-courses", "type": "clause", "offset": [789, 805]}], "hash": "d85334a185b571e134c202d8d08dcf09", "id": 3}, {"samples": [{"hash": "bI96TaW9Tnz", "uri": "/contracts/bI96TaW9Tnz#computer-operations", "label": "Contractor Risk Agreement (Amerigroup Corp)", "score": 21.0, "published": true}], "snippet": "2.30.18.2.1.7 Data Access Controls 2.30.18.2.1.8 Contingency and Business Recovery Planning 2.30.18.2.2 Application Controls 2.30.18.2.2.1 Input 2.30.18.2.2.2 Processing 2.30.18.2.2.3 Output 2.30.18.2.2.4 Documentation Controls", "size": 1, "snippet_links": [{"key": "data-access-controls", "type": "clause", "offset": [14, 34]}, {"key": "business-recovery", "type": "clause", "offset": [65, 82]}, {"key": "application-controls", "type": "clause", "offset": [104, 124]}], "hash": "855f836b97907d812231354a89cbe053", "id": 4}, {"samples": [{"hash": "iTcpX2h3y5r", "uri": "/contracts/iTcpX2h3y5r#computer-operations", "label": "Development, Subcontract, and Operations Agreement (Optimark Technologies Inc)", "score": 18.0, "published": true}], "snippet": "At the request of JOS, \u2587\u2587tiMark will provide operational assistance to JOS \u2587\u2587\u2587 the following activities: - Specification of new or changed operational procedures concerning the New System, as required by the installation of new Versions of the OptiMark Software or changes in the market. - Assistance with the maintenance of Application recovery and restart procedures. - Training for operations personnel to recognize error situations concerning the New System. - Assistance with maintenance of automated tools and/or procedures.", "size": 1, "snippet_links": [{"key": "the-request", "type": "clause", "offset": [3, 14]}, {"key": "will-provide", "type": "clause", "offset": [32, 44]}, {"key": "assistance-to", "type": "clause", "offset": [57, 70]}, {"key": "new-or-changed", "type": "clause", "offset": [124, 138]}, {"key": "operational-procedures", "type": "definition", "offset": [139, 161]}, {"key": "concerning-the", "type": "clause", "offset": [162, 176]}, {"key": "new-system", "type": "definition", "offset": [177, 187]}, {"key": "as-required-by", "type": "clause", "offset": [189, 203]}, {"key": "installation-of", "type": "clause", "offset": [208, 223]}, {"key": "new-versions", "type": "clause", "offset": [224, 236]}, {"key": "changes-in-the-market", "type": "clause", "offset": [265, 286]}, {"key": "assistance-with", "type": "clause", "offset": [290, 305]}, {"key": "maintenance-of", "type": "clause", "offset": [310, 324]}, {"key": "operations-personnel", "type": "clause", "offset": [385, 405]}], "hash": "d509f63ca1d444e1cc9e0ebf1a675062", "id": 5}, {"samples": [{"hash": "bpqbA7uwYLC", "uri": "/contracts/bpqbA7uwYLC#computer-operations", "label": "Computer Services Agreement (Infocrossing Inc)", "score": 18.0, "published": true}], "snippet": "Functional responsibilities regarding the providing of services, including production control, are set forth in Exhibit A attached hereto.", "size": 1, "snippet_links": [{"key": "functional-responsibilities", "type": "clause", "offset": [0, 27]}, {"key": "providing-of-services", "type": "clause", "offset": [42, 63]}, {"key": "production-control", "type": "clause", "offset": [75, 93]}, {"key": "exhibit-a", "type": "definition", "offset": [112, 121]}], "hash": "e979dcbe002517a4bedd7c70d5f63dde", "id": 6}, {"samples": [{"hash": "4u77f00FqfP", "uri": "/contracts/4u77f00FqfP#computer-operations", "label": "Backup and Successor Servicing Agreement (Semble, Inc.)", "score": 21.8281993866, "published": true}], "snippet": "Dedicated, Secure Portfolio Computer Operations and maintenance required to manage the Portfolio(s) System administration of Userids for access to the Portfolio(s) Nightly back ups of portfolio data and back up media off-site Receive portfolio conversion file from Client in mutually agreed upon format Perform test load of conversion file and perform multiple iterations before moving into production Image and index contract documents using PFSC DocLocator system Invoice customers monthly in the name of Client with remittance directed to Client lockbox account Submit NACHA-compliant ACH file to Client's bank for auto-debit accounts with remittance directed to Client DDA account Assess and \u2587\u2587\u2587\u2587 fees, assessments, and late charges in accordance with contract terms. Receive remittance information from Client Lockbox or other collection devices Post payments on same day (or next day) based on remittance info or other payment notifications received by PFSC Reconcile payments posted on system to Client-reported totals daily Process contract modifications, reschedules, and extensions in accordance with Client specifications on servicing system. Maintain customer service hours 7:00 a.m. PST to 5:00 p.m. PST Monday-Friday Provide toll free customer service number dedicated to Client Respond to all inquiries regarding billing, fees, and contract terms within 24 hours of inquiry. Create system notes of borrower/customer inquiries Provide early termination/pay-off quotes upon request using Client-approved pay-off methodology Update system records as appropriate Process early termination payments and close account on system. Invoice and collect on end of term settlement agreements, including past dues, term fees, etc. Terminate UCC filings, upon Client request Mail written collection letters to delinquent accounts at 15 and 30 days if no verbal contact or promise to pay. Contact customer by phone for all contracts with payments five (5) days past due, and thereafter until resolution reached. Negotiate payment arrangements. Send demand letters (up to date demand or accelerated) - as per Client specifications. Additional letter series include NSF and ACH reject letters and broken promise to pay letters Accept and prompt Payments via Check by Phone and credit card service. Create system notes to document collection activity. PFSC will make collections calls from 7:00 a.m. PST to 5:00 p.m. PST, Monday through Friday. PFSC to provide Client notification of bankrupt accounts and provide notification to Client of recommended repossession, foreclosure and litigation accounts. Process Proof of Claim for account debtors who file bankruptcy Coordinate with outside counsel during bankruptcy or litigation process: provide payment histories, collection notes, copies of collection and demand letters, original or contract copies, etc. Post assessments for third party enforcement charges (legal, skip-tracing, repossession, etc.) to applicable contracts. Receive, process, and approve third party charges on behalf of Client (Legal, repossessions, lockbox charges, skip-tracing, etc.) PFSC to provide Client with nationwide asset repossession, asset remarketing,foreclosure and litigation support, upon request. Track UCC expiration File required UCC continuation, upon Client request Process insurance claims via execution of affidavits and correspondence with investigators and adjustors through claim settlement. Track insurance with agent and borrower and follow-up, receive and document insurance renewal information Provide Financial Reporting information to Client each month within five (5) business days of month-end (i.e. month-end trial balance, monthly cash receipts journal, month-end delinquency report, maturing contracts report, and monthly participant disbursement report) Provide Client with internet-based access to daily reports, document images and account inquiry.", "size": 1, "snippet_links": [{"key": "maintenance-required", "type": "clause", "offset": [52, 72]}, {"key": "administration-of", "type": "clause", "offset": [107, 124]}, {"key": "access-to-the", "type": "clause", "offset": [137, 150]}, {"key": "portfolio-data", "type": "definition", "offset": [184, 198]}, {"key": "conversion-file", "type": "definition", "offset": [244, 259]}, {"key": "mutually-agreed", "type": "definition", "offset": [275, 290]}, {"key": "contract-documents", "type": "clause", "offset": [418, 436]}, 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"Perform computer operations functions, twenty-four hours per day, seven days per week, including batch job scheduling, abend resolution, tape/cartridge library management, and printing, on substantially the same time schedule as immediately prior to the Effective Date.", "size": 1, "snippet_links": [{"key": "operations-functions", "type": "definition", "offset": [17, 37]}, {"key": "hours-per-day", "type": "clause", "offset": [51, 64]}, {"key": "days-per-week", "type": "clause", "offset": [72, 85]}, {"key": "library-management", "type": "clause", "offset": [152, 170]}, {"key": "time-schedule", "type": "definition", "offset": [212, 225]}, {"key": "prior-to-the-effective-date", "type": "clause", "offset": [241, 268]}], "hash": "d924909f065c11e411b31223306ec70e", "id": 8}, {"samples": [{"hash": "9kqIrjQNmC0", "uri": "/contracts/9kqIrjQNmC0#computer-operations", "label": "Subsidiary Agreement", "score": 19.0, "published": true}], "snippet": "Modified 12 Hour Shift Schedule", "size": 1, 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These functions include, but are not limited, to the following:\n1. All Legacy Workload system processing.\n2. Monitoring of the operating system and Legacy Workload system processing.\n3. Vendor interfaces related to hardware located in the ACS Facility.\n4. 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