Complaints Procedure. We have in place internal procedures for handling complaints fairly and promptly. If you have a complaint please contact us promptly. You may submit a complaint to us, for example by letter, telephone, e-mail, or in person. We will send you a written acknowledgment of your complaint promptly following receipt enclosing details of our complaints procedures including when and how you may be able to refer your complaint to the Financial Ombudsman Service, provided that you are an eligible complainant as defined by the FCA rules. Please contact us if you would like further details regarding our complaints procedures.
Appears in 5 contracts
Samples: Terms of Business, Terms of Business – Client Agreement, Terms of Business – Client Agreement
Complaints Procedure. We have are obliged to put in place internal procedures for handling complaints fairly and promptly. If you have a complaint please contact us promptly. You may submit a complaint to us, for example by letter, telephone, e-mail, or in person. We will send you a written acknowledgment acknowledgement of your complaint promptly following receipt receipt, enclosing details of our complaints procedures procedures, including when and how you may be able to refer your complaint to the Financial Ombudsman Service, provided that you are an eligible complainant as defined by the FCA rules. Please contact us if you would like further details regarding our complaints procedures.
Appears in 3 contracts
Samples: Retail Client Agreement, Professional Client Agreement, Retail Client Agreement
Complaints Procedure. We have are obliged to put in place internal procedures for handling complaints fairly and promptly. If you have a complaint please contact us promptly. You may submit a complaint to us, for example by letter, telephone, e-mail, or in person. We will send you a written acknowledgment acknowledgement of your complaint promptly following receipt receipt, enclosing details of our complaints procedures including when and how you may be able to refer your complaint to the Financial Ombudsman Service, provided that you are an eligible complainant as defined by the FCA rules. Please contact us if you would like further details regarding our complaints procedures.
Appears in 2 contracts
Samples: statics.hqcjy.cn, statics.hqcjy.cn
Complaints Procedure. We have are obliged to put in place internal procedures for handling complaints fairly and promptly. If you have a complaint please contact us promptly. You may submit a complaint to us, for example by letter, telephone, e-maile‐mail, or in person. We will send you a written acknowledgment acknowledgement of your complaint promptly following receipt receipt, enclosing details of our complaints procedures procedures, including when and how you may be able to refer your complaint to the Financial Ombudsman Service, provided that you are an eligible complainant as defined by the FCA rules. Please contact us if you would like further details regarding our complaints procedurescomplaintsprocedures.
Appears in 1 contract
Samples: Client Agreement
Complaints Procedure. We have are obliged to put in place internal procedures for handling complaints fairly and promptly. If you have a complaint please contact us promptly. You may submit a complaint to us, for example by letter, telephone, e-mail, or in person. We will send you a written acknowledgment acknowledgement of your complaint promptly following receipt receipt, enclosing details of our complaints procedures including when and how you may be able to refer your complaint to the Financial Ombudsman Service, provided that you are an eligible complainant as defined by the FCA rules. Please contact us if you would like further details regarding our complaints procedures.
Appears in 1 contract
Samples: Client Agreement
Complaints Procedure. We have in place internal procedures for handling complaints fairly and promptly. If you have a complaint please contact us promptly. You may submit a complaint to us, for example by letter, telephone, e-mail, or in person. We will send you a written acknowledgment acknowledgement of your complaint promptly following receipt enclosing details of our complaints procedures including when and how you may be able to refer your complaint to the Financial Ombudsman Service, provided that you are an eligible complainant as defined by the FCA rules. Please contact us if you would like further details regarding our complaints procedures.
Appears in 1 contract
Samples: Terms of Business – Client Agreement
