Complaints Management. The IPS views complaints as an opportunity to learn and improve for the future, as well as a chance to put things right for the person or organisation that has made the complaint. The IPS undertakes to: - provide a fair complaints procedure which is clear and easy to use for anyone wishing to make a complaint; - make sure all complaints are investigated fairly, promptly and in confidence; - handle all complaint information sensitively, telling only those who need to know; following any relevant data protection requirements; - gather information which helps the IPS to improve relevant practices and procedures. Complaints from prisoners are handled under a specific policy and procedure in line with the Prison Rules. There is a general complaints policy for the handling of all other concerns and issues raised.
Complaints Management. The IBSA Blind Games Complaints Management Process applies to all camps and competitions including travel, related to the IBSA World Blind Games, please ensure you aware of the BSA IBSA Blind Games Complaints Management Process which can be found at xxx.xxxxxxxxxxxxxxxxxxxx.xxx.xx/xxxxxxxxxxxx APPENDIX 1
Complaints Management. All complaints received by Elmhurst will be dealt with in a prompt and professional manner and will be thoroughly investigated in order that we may understand their cause, prior to reporting back to the associated parties. Elmhurst will deal with complaints reported by members of the public, statutory bodies or other third parties although, where possible, Members should in the first instance, attempt to resolve any complains made against them directly with the complainant and in accordance with Elmhurst’s Code of Conduct. Members must report all complaints to Elmhurst, even if they are resolved to the complainant’s satisfaction without assistance from us. Complaints can be reported either by telephone or in writing (including email) to Elmhurst at the earliest opportunity. All complaints received will be formally recorded by Elmhurst. Elmhurst endeavour to respond to all complaints within one working day of receipt. Our initial response will aim to resolve the complaint where possible although, if additional time is required for further investigation, an estimate of the likely timescale will be provided. Once a formal resolution has been agreed, this will be reported back to all interested parties. OP11_Service_Level_Agreement_v3_April 2016 In the event that a complaint cannot be resolved to the satisfaction of all parties, the matter will be referred to Elmhurst’s Appeals Panel body for independent review.
Complaints Management. 19.1 AGPAL welcomes feedback from clients, and ensures that an open and transparent complaints management system is operational across all of its business units.
Complaints Management. (1) Where a complaint is made in respect to the assisted dying service, the party receiving the complaint will advise the family of the appropriate avenues for complaint.
Complaints Management. 7.1.1. Framework Providers must comply with the Complaints Management Procedure outlined in Part 5 of the Specification throughout the term of the Framework Agreement and failure to comply may result in termination.
Complaints Management. All complaints received by KV are taken up without delay by QMP and documented in the computer file which is accessible by all the company's management and core processes. Following initial, provisional agreement on the processes probably involved, an initial written report is sent to the customer within the following 2 working days as an intermediate report, covering the immediate preventive actions taken and, where appropriate, any further processing to be carried out. The necessary internal actions taken by KV (checks on stocks; analysis of incoming materials; production analysis; etc.) ensure that all the immediate consequences of a complaint are restricted to a minimum. In the case of complaints arising from defects which have been detected in the customer's Goods Inwards operation, the suspect goods remain the property of KV until a complete answer to the problem is found and agreed. This includes specifically the decision as to whether and by whom any sorting actions or rework should be carried out at KV's cost. If such work is carried out by the customer's employees, the costs arising must be agreed beforehand between the customer and the supplier, based on the work involved. If the defect is not found until later, the customer must advise KV without delay. Otherwise, the goods are regarded as having been accepted, despite the defect which has been discovered. The conditions set out above apply to the processing of justified complaints regarding defects found at a later stage. In the case of justified complaints, KV will accept the product-specific costs for : € necessary sorting actions € agreed rework € necessary return of goods € replacement shipments of defective products or delivery batches. Subject to other regulations agreed in individual contracts or where proof of deliberate or grossly negligent action by KV or KV employees is provided by the customer, KV accepts no liability for direct or indirect consequential damages arising from defective shipments.
Complaints Management. The Company has a system for the management of complaints according to the provisions of the relevant act of the Executive Committee of the Bank of Greece. As "Complaint" means a statement of dissatisfaction addressed to the insurance company by a person related to the insurance policy or the insurance services provided. The written complaint is submitted by email to: xxxxxxxxxx@xxxxxx.xxx, with fax at +00 000 000 0000 or by Post addressed to 000, Xxxxxxx Xxxxxx, Xxx Xxxxxx 00000 Athens- Greece. The Company has appointed Mrs. Xxxxxx Xxxxx who coordinates the correct and timely complaint handling process that is submitted within fifty (50) calendar days. The policyholder or the insured have the right to appeal to the Greek Justice. Special Representative of Greece Q REPRESENTATIVES INSURANCE AND REINSURANCE COMPANY S.A. – distractive title «QREP S.A.» 171, Syngrou Avenue, Nea Xxxxxx 000 00, Xxxxxx-Xxxxxx T: +00000 000 00 00 - F: +00 000 000 00 00 xxxx@xxxxxx.xxx xxx.xxxxxxx.xxx
Complaints Management a) All complaints by third parties that are addressed to a Member and that implicate another Member or the Payment Scheme Manager must be delivered to that Member, respectively the Payment Scheme Manager, within the shortest possible time.
Complaints Management. 27.1 The operator must establish and maintain a complaints register. The register should contain details of the nature of any complaints received, including the date of the complaint, details of the complainant, and actions taken where practicable to resolve the particular issue.
