Complaints/Escalation Procedure Sample Clauses

Complaints/Escalation Procedure. The standard procedure is detailed below In the first instance, the Customer and Supplier should work together and attempt to resolve any issues locally. Should this approach fail to result in a satisfactory outcome for either, parties should refer to the Clause 22 Dispute Resolution of the Call Off Terms and Conditions.

Complaints/Escalation Procedure. Termination

Complaints/Escalation Procedure. In the first instance, the Customer and Supplier should work together and attempt to resolve any issues locally. Should this approach fail to result in a satisfactory outcome for the Customer, the issue should be escalated to NHS SBS. NHS SBS will then attempt to resolve the issue to the satisfaction of the Customer. Should this approach not result in a satisfactory outcome, the Customer may decide to terminate the Service Level Agreement in accordance with the terms of the framework. The standard procedure is detailed below