Common use of Complaint Stage Clause in Contracts

Complaint Stage. Before presenting a grievance through his or her authorized Union representative, the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitration.

Complaint Stage. Before presenting A nurse who has a grievance through his complaint relating to the interpretation, application, administration or her authorized Union representative, alleged violation of the employee Agreement shall meet discuss their complaint with his their immediate supervisor. Such a complaint must be brought to the attention of their immediate supervisor or her authorized Management Human Resources representative to discuss and attempt to resolve within seven (7) work days of the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days occurrence of the incident giving rise to the grievance complaint or from within seven (7) work days of the date when the should otherwise have reasonably been aware time of the incident giving rise to the grievancecomplaint ought reasonably to have come to the attention of the nurse. The written immediate supervisor or Human Resources representative shall state their decision verbally within seven (7) working days of receiving the complaint. If the issue cannot be resolved at this stage the nurse shall proceed to Step 1. All grievances must follow the complaint stage prior to moving to Step 1. The nurse alone, or the nurse and an Association representative if the nurse desires such assistance, shall, within seven (7) working days of the origin of the grievance, submit the grievance in writing to their supervisor, and the reply to the grievance shall be given in writing. If a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it satisfactory settlement is not in accordance with reached within seven (7) working days, or within any longer time that is mutually agreed upon, then Step II may be invoked provided that such latter action is commenced within a further seven (7) working days after the form supplied by completion of Step I. Failing satisfactory settlement under Step I, the Company. The appropriate General Managernurse and a member of the Grievance Committee, National Director or authorized designate shall discuss and attempt to resolve may then take up the grievance with the authorized Union representative and render Grievance Representatives or appointee at a written response to meeting arranged for that purpose within ten (10) working days by contacting the Human Resources management representative. If a satisfactory settlement is not reached within five (5) working days, or within any longer time that is mutually agreed upon, then Step III may be invoked provided that such latter action is commenced within a further five (5) working days after the completion of Step II. Failing a satisfactory settlement of the dispute under Step II, the Grievance Committee may then take the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance up with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt Medical Officer of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the CompanyHealth, or the employee ought to have reasonably been aware of the incident giving rise to the grievanceappointee at a meeting arranged for that purpose within ten (10) working days. At this meeting an ONA Representative or Consultant may attend if requested by either party. Failing settlement being reached at Step either party III the grievance may refer their grievance be filed to arbitration within thirty (30) days of the receipt of the Step response in accordance with Article 16 or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, parties may agree to mediation in writing by registered mail of its intention to refer the dispute to Arbitrationaccordance with Article 15.04.

Complaint Stage. Before presenting Prior to the submission of a grievance, the nurse affected shall discuss her complaint with her manager in order to provide the manager with an opportunity to rectify the problem. The nurse shall discuss the complaint with her manager within five (5) working days after the circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the nurse. Failing settlement within ten (10) working days, the complaint may then be taken up as a grievance through his or her authorized Union representative, within five (5) working days following the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the complaintmanager’s decision. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty (30) days as provided for processed in Step paragraph below. the following manner and sequence: The nurse may submit a written grievance shall be submitted within thirty (30) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in a form approved , signed by the partiesnurse, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations his/her division (or authorized designate). The grievance shall identify the nature of the grievance and the remedy sought and shall identify the provisions of the Agreement which are alleged to be violated. The Director of Labour Relations his/her division (or authorized designate shall discuss and attempt to resolve the grievance designate) will meet with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt one or more members of the grievance at committee and/or the nurse and will deliver a decision in writing within ten (10) working days following the day on which the grievance was presented. Failing settlement, then: Within five (5) working days following the decision under Step Any Union grievance#1, Company the nurse may submit the written grievance to the Department Head (or a grievance dealing designate). The Department Head (or designate) will meet with the involuntary termination of an employee’s employment shall be submitted directly to Step grievance committee and/or the nurse and will deliver a decision in writing within thirty ten (3010) working days of the incident giving rise to the grievance or from the date when on which the Unionwritten grievance was presented. Failing settlement, then: Within five (5) working days following the decision in Step #2, the Company, or the employee ought to have reasonably been aware of the incident giving rise grievance may be submitted in writing to the grievanceChief Administrative Officer (or designate). Failing settlement being reached at Step either party may refer their The Chief Administrative Officer (or designate) will meet with the grievance to arbitration within thirty (30) days of committee and/or the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, nurse and will deliver a decision in writing by registered mail of its intention to refer within ten (10) working days from the dispute to Arbitrationdate on which the written grievance was presented. Should no settlement be reached within five (5) working days, then the next step in the Grievance Procedure may be taken within five (5) working days thereafter.

Complaint Stage. Before presenting A grievance may arise only from a grievance through his dispute concerning the interpretation, application, administration, or her authorized Union representativealleged violation of this Agreement. An ▇▇▇▇▇▇▇ effort will be made by the supervisor and the employee to resolve a dispute at the initial stage. If a satisfactory resolution of the dispute acceptable to both parties is not reached, the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty in writing and signed by the employee directly involved and processed in the following manner: Step 1 The employee shall present his written grievance to his immediate supervisor not later than twenty (3020) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days after the occurrence of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident alleged circumstances giving rise to the grievance. Such an employee may have the assistance of his ▇▇▇▇▇▇▇, if he so desires, in the presentation of his grievance to his immediate supervisor. The written supervisor shall reply to the grievance shall in writing. If a settlement, satisfactory to the employee concerned, is not reached within four (4) working days following the presentation of the grievance, or within any longer period of time which may be in a form approved by mutually agreed upon, then Step No.2 of the parties, however a grievance Grievance Procedure may be invoked provided such latter action is commenced within four (4) working days thereafter. Failure of the supervisor to reply as provided herein shall not be deemed to be invalid by reason only that it is not in accordance with prevent the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to moving of the grievance to the authorized next step. Step 2 Failing a satisfactory settlement being reached in Step No. 1, the Union representative and provide a copy Grievance Committee, consisting of not more than four (4) employees, shall submit the matter to the concerned no later than fifteen Department Head who shall render his decision in writing within three (153) working days following after receipt of the grievance at Step such submission. Failing a satisfactory settlement being reached at this stage, Step the authorized Union representative on behalf No. 3 may be invoked, provided such latter action is commenced within four (4) working days thereafter. Failure of the concerned, may within fifteen (15) days Department Head to reply as provided herein shall not prevent the moving of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director next step. Step 3 Failing a satisfactory settlement being reached in Step No. 2, the Union may request a meeting with the Director, Human Resources of Labour Relations the Health Centre, or authorized designatehis appointee, for the purpose of dealing with the grievance. The Director of Labour Relations Director, Human Resources or authorized designate his appointee, shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response reply to the grievance and provide a copy to the concerned and the Union representative no later than thirty in writing. If final settlement is not reached within five (305) working days following receipt of the day upon which deliberations commenced, or such additional times as may be mutually agreed upon, then the grievance at Step Any Union grievance, Company grievance or may be referred to a grievance dealing with the involuntary termination Board of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to ArbitrationArbitration as herein provided.

Complaint Stage. Before presenting It is the mutual desire of the Parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance until they have first given their immediate Commander/Manager or designate the opportunity of adjusting their complaint. STEP NO. 1 The employee may have the assistance of a Union ▇▇▇▇▇▇▇ if they so desire. Such complaint shall be discussed with their immediate Commander/Manager or designate within seven (7) days after the circumstance giving rise to it having occurred or ought reasonably to have come to the attention of the employee, and failing settlement it shall then be taken up as a written grievance in the following manner and sequence: STEP NO. 2 (a) If an issue is not resolved in discussion with the employee’s Commander/Manager or designate, the Union may submit a grievance through his on behalf of an employee to the Deputy Chief/Associate Director of Emergency Services or her authorized Union representative, designate. The grievance shall identify the nature of the grievance and the remedy sought and shall identify the provisions of the Agreement that are alleged to be violated. It is understood that from this point forward and throughout the remaining grievance and arbitration procedure that the employee shall have the right to attend all meetings if they so choose with the Employer related to their grievance. The Union and the Corporation may, if they so desire, meet with his or her authorized Management representative to discuss and attempt to resolve the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty seven (30) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (307) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievancebeing filed. The written grievance shall be Corporation will deliver its decision in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen writing within seven (157) days following receipt the day the Parties have met to discuss the details of the grievance. (b) The Parties agree that a grievance may be submitted by email or fax. The hard copy of the grievance will be submitted via mail or at the first meeting when the grievance has not been submitted electronically as outlined herein. (c) If the grievance is not resolved at Step 2, signature of the President or their designee is required prior to proceeding to the next step. Item (b) will also apply to Article 9.04 and Article 9.05 Failing settlement or satisfactory response at Step 2 the grievance may proceed to Step 3; STEP NO. 3 Within seven (7) days following the Step No. 2 response, the grievance may be submitted in writing to Human Resources. A meeting will then be held between the Corporation and the Grievance Committee within seven (7) days of the submission of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf No. 3 unless extended by agreement of the concerned, may within fifteen (15) days parties. The decision of the receipt of the Step response or the expiration of the Step time limits transmit Corporation shall be delivered in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty within seven (307) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitrationsuch meeting.

Complaint Stage. Before presenting a a) It is understood that an employee has no grievance through his or her authorized Union representativeuntil the staff associate and the employee have had an opportunity to discuss and resolve the complaint. b) If the matter is unresolved after the discussion in (a), the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve may advise the employee’s immediate supervisor of the complaint. The employee is entitled supervisor shall give a verbal reply within seven (7) working days following the receipt of the complaint, to have the employee. Failing settlement of the complaint, the matter may be taken up as a grievance and an authorized Union representative accompany the employee during such a meeting. The written grievance effort shall be submitted within thirty made to settle the dispute in the following manner: Step 1 Within ten (3010) days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) working days of the incident giving rise supervisor’s reply to the grievance complaint, the Association may submit the grievance, in writing, to the Executive Officer of Human Resources or designate. The Executive Officer of Human Resources or designate shall have ten (10) working days from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance in which to reply in writing. Step 2 Failing satisfactory resolution at Step 1, the Association may submit the grievance to Step 2 within ten (10) working days of receipt of the Step 1 Reply. Where the parties mutually agree in writing, through their authorized representatives, a meeting shall be held between the grievor, the Association Grievance Committee representative(s) the Executive Officer of Human Resources and such other persons as considered appropriate, within ten (10) working days of the referral to Step 2. The Executive Officer of Human Resources shall reply in writing to the Association Grievance Committee Representative and the employee within ten (10) working days of the referral to Step 2 or of the date of the meeting, whichever is later. Step 3 Failing settlement being reached satisfactory resolution at Step 2, the authorized Union representative on behalf of Association may submit the concernedgrievance to Step 3 by referring the matter to the Director, may within fifteen ten (1510) working days of the receipt of the Step response 2 reply. The Director shall convene a meeting at a mutually convenient time, including the grievor, the Association Grievance Committee Representative(s), the Director or designate and such other persons as considered appropriate in order to try to settle the expiration grievance. The Director or designate shall reply in writing to the Association Grievance Committee Representative and the employee within ten (10) working days of the Step meeting. At any step of the grievance procedure, if the respondent fails to respond within the designated time limits transmit in writing limits, the Association may submit the grievance to the Director next step. If a grievance is not submitted to the next step within the designated time limits, the grievance shall be deemed to be abandoned and shall be considered settled on the basis of Labour Relations or authorized designatethe Board’s last reply. The Director parties may however agree, in writing, to extend the time limits for any part of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to arbitration procedure and shall be considered settled on the concerned and the Union representative no later than thirty (30) days following receipt basis of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employeeBoard’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitrationlast reply.

Complaint Stage. Before presenting a grievance through his or her authorized Union representative, It is mutually agreed between the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve parties that the complaint. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance complaints of employees shall be submitted presented within thirty five (305) working days as provided for in Step paragraph below. The written grievance shall be submitted within thirty (30) days from the date of the incident occurrence giving rise to the grievance complaint, or from the date when the should otherwise have reasonably been they became aware of the incident giving rise occurrence and shall be adjusted as informally as possible. If an employee has any complaint he shall confer personally with his immediate supervisor and have his ▇▇▇▇▇▇▇ present. The immediate supervisor and the employee(s) with his ▇▇▇▇▇▇▇ will co-operate in making this informal complaint procedure effective in the clarification of misunderstanding, complaints and redress sought. If the complaint is not resolved within five (5) working days it may be referred to Step 1of the Grievance Procedure. Failing satisfactory settlement in the complaint stage, the Union, through a shop ▇▇▇▇▇▇▇, shall file the grievance in writing within five (5) working days to the Department Head setting forth the particulars of the grievance, the redress sought and, where possible, the article or clause of the Agreement violated. The shop ▇▇▇▇▇▇▇ shall be advised of the decision in writing within five (5) working days after receiving the written grievance. The written grievance Failing satisfactory settlement in Step #1, the Union Grievance Committee shall be in a form approved by advise the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance Chief Administrative Officer (with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen Manager of Human Resources) within ten (1510) working days following receipt that the Union wishes to proceed to Step #3, setting forth the particulars of the grievance at Step Failing settlement being reached at Step grievance, the authorized Union representative on behalf redress sought and, where possible, the article or clause of the concernedAgreement violated. The Employer shall, may within five (5) working days, arrange a meeting with the Union Committee and the griever to discuss the grievance and if possible resolve the issue. The Union Committee shall be advised of the Employer’s decision in writing within five (5) working days after receiving the written grievance. Failing a satisfactory settlement and providing that the grievance procedure has been properly observed, the Union Committee may, within fifteen (15) days of working days, refer the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance matter to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, as provided in writing by registered mail of its intention to refer the dispute to ArbitrationArticle 8.

Complaint Stage. Before presenting An Employee(s) having a grievance through his complaint, whether or not within the jurisdiction of the immediate supervisor, shall first discuss the complaint with his/her authorized Union representative, supervisor/manager. It is mandatory that the employee shall meet with his or her authorized Management representative to parties concerned fully discuss and attempt to resolve the complaint. The employee Employee may have the Employee's Area Representative or an alternate Area Representative in attendance if the Employee so desires. The supervisor shall reply to the Employee no later than the fifth (5th) working day following the day on which the complaint was discussed. 19.3 Step 1 If the decision of the supervisor at the complaint stage is entitled not satisfactory to the Employee, the grievance shall be reduced to writing on the prescribed form (where is the form?) and presented to the Employee's Area Representative or an alternate Area Representative. The Area Representative or alternate Area Representative will present same to the Employee's supervisor within five (5) working days of the supervisor's response to the complaint stage. A meeting of the supervisor, the Employee and the Area Representative or an alternate Area Representative shall be convened within five (5) working days of the presentation of the written grievance to the supervisor. The grievance shall be fully discussed and an answer given in writing to the Area Representative, an alternate Area Representative or the Employee by the supervisor within five (5) working days from the date of the meeting. 19.4 Step 2 If the decision of the supervisor is not satisfactory to the Employee, the grievance shall be submitted by the Employee in writing to the Area Representative or an alternate Area Representative who shall submit it to the Director, Human Resources or the Director's designee within five (5) working days following receipt of the written decision of the Supervisor at Step 1. An Employee on a work assignment at the time the written decision is given shall have an authorized Union representative accompany ten (10) working days to accomplish the employee during such a meetingabove purpose. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph belowon a prescribed form and must contain the nature of the complaint, the relief sought and all pertinent facts. The written Company reserves the right to return any grievance to the Employee that does not contain complete information on the aggrieved situation. The grievance shall be submitted within thirty (30) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in fully discussed at a form approved by the parties, however a grievance shall not be deemed meeting to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen held within ten (1510) working days following after receipt of the grievance at Step Failing settlement being reached at Step by the authorized Union Company’s Director, Human Resources or his designee from the Area Representative or an alternate Area Representative. At the meeting will be the Director, Human Resources or the Director's designee, the Employee or a representative on behalf of the concernedEmployees in case of a Group or Policy Grievance, may and three (3) members of the Grievance Committee, one (1) of whom shall be the Chairman and one (1) of whom shall be the Area Representative or an alternate Area Representative of the Employee(s). If the grievance cannot be resolved in discussion, the Company will provide the Chairman of the Grievance Committee with its written decision within fifteen five (155) working days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitration2 meeting.

Complaint Stage. Before presenting Prior to the submission of a grievance, the nurse affected shall discuss his/her complaint with his/her manager in order to provide the manager with an opportunity to rectify the problem. The nurse shall discuss the complaint with his/her manager within five (5) working days after the circumstances giving rise to it have occurred or ought reasonably to have come to the attention of the nurse. Failing settlement within ten (10) working days, the complaint may then be taken up as a grievance through his or her authorized Union representative, within five (5) working days following the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve the complaintmanager’s decision. The employee is entitled to have an authorized Union representative accompany the employee during such a meeting. The written grievance shall be submitted within thirty (30) days as provided for processed in Step paragraph below. the following manner and sequence: The nurse may submit a written grievance shall be submitted within thirty (30) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in a form approved , signed by the partiesnurse, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen (15) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations his/her division (or authorized designate). The grievance shall identify the nature of the grievance and the remedy sought and shall identify the provisions of the Agreement which are alleged to be violated. The Director of Labour Relations his/her division (or authorized designate shall discuss and attempt to resolve the grievance designate) will meet with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt one or more members of the grievance at committee and/or the nurse and will deliver a decision in writing within ten (10) working days following the day on which the grievance was presented. Failing settlement, then: Within five (5) working days following the decision under Step Any Union grievance#1, Company the nurse may submit the written grievance to the Commissioner of Community Services, Housing and Health (or a grievance dealing designate). The Commissioner of Community Services, Housing and Health (or designate) will meet with the involuntary termination of an employee’s employment shall be submitted directly to Step grievance committee and/or the nurse and will deliver a decision in writing within thirty ten (3010) working days of the incident giving rise to the grievance or from the date when on which the Unionwritten grievance was presented. Failing settlement, then: Within five (5) working days following the decision in Step #2, the Company, or the employee ought to have reasonably been aware of the incident giving rise grievance may be submitted in writing to the grievanceChief Administrative Officer (or designate). Failing settlement being reached at Step either party may refer their The Chief Administrative Officer (or designate) will meet with the grievance to arbitration within thirty (30) days of committee and/or the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, nurse and will deliver a decision in writing by registered mail of its intention to refer within ten (10) working days from the dispute to Arbitrationdate on which the written grievance was presented. Should no settlement be reached within five (5) working days, then the next step in the Grievance Procedure may be taken within five (5) working days thereafter.

Complaint Stage. Before presenting a It is the mutual desire of the parties hereto that complaints of employees shall be adjusted as quickly as possible, and it is understood that an employee has no grievance through his or until she has first given her authorized Union representative, the employee shall meet with his or her authorized Management representative to discuss and attempt to resolve immediate supervisor an opportunity of adjusting the complaint. Such complaint shall be discussed with her immediate supervisor within seven (7) days after the circumstances giving rise to the complaint have become known. In order to resolve such complaint the Complainant shall give full details of the nature of the problem as perceived by the employee. If necessary, the discussion may be adjourned so that further details can be investigated provided the discussion shall be concluded within seven (7) days. The employee is entitled to have an authorized Union representative accompany Supervisor shall give her decision within seven (7) days after the discussion at the Complaint Stage has been concluded. Either the employee during such or the Supervisor may request the presence of the Union ▇▇▇▇▇▇▇ or another manager at the Complaint Stage. Step 1 Should the employee be dissatisfied with her immediate Supervisor's/Manager's decision at the Complaint Stage, she may, if she so desires, refer the grievance (as defined above) on a meeting. The written grievance form to the immediate supervisor provided it has been discussed at the Complaint Stage. This shall constitute a formal grievance commenced at Step 1 and shall be submitted filed within thirty seven (307) working days of the employee's receipt of her immediate Supervisor's/Manager's verbal reply as provided for in Step paragraph belowArticle 6.01. Such grievance shall contain a statement of all of the pertinent facts relied upon by the employee(s), where applicable the specific section(s) of the Collective Agreement which is believed to have been violated, indicate the relief sought, and be signed and dated by the employee, and the Union ▇▇▇▇▇▇▇ shall sign to confirm the ▇▇▇▇▇▇▇'▇ awareness of the grievance. The written parties will meet to discuss the grievance within seven (7) working days. This meeting will include the grievor, not more than two (2) Union Stewards, appropriate Management, the immediate Supervisor, and such witnesses to events as either party may require. The immediate supervisor shall answer the grievance in writing within seven (7) days after the date of the Step 1 meeting. Step 2 If the grievance has been discussed at the Complaint Stage and Step 1, and if no settlement is reached at Step 1, the employee may, within seven (7) working days of receiving the reply of the immediate Supervisor but not before such reply has been received, refer the matter to Step 2. Such reference to be submitted addressed to the Human Resources Manager at Step 2. A meeting will be held between the grievor(s), the Union ▇▇▇▇▇▇▇ involved, or the Chief ▇▇▇▇▇▇▇, an official representative of the Union if requested and an officer(s) of the Employer, together with any other representative of the Employer. The meeting will take place within thirty seven (307) days of the incident giving rise referral to Step 2. After the Step 2 meeting, Management will provide a written reply to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in a form approved by the parties, however a grievance shall not be deemed to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen grievor within seven (157) days following receipt of the grievance at Step Failing settlement being reached at Step the authorized Union representative on behalf of the concerned, may within fifteen (15) days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitrationworking days.

Complaint Stage. Before presenting An employee(s) having a grievance through his complaint, whether or her authorized Union representativenot within the jurisdiction of the immediate supervisor, shall first discuss the employee complaint with a supervisor at the appropriate level. It shall meet with his or her authorized Management representative to be mandatory that the parties concerned fully discuss and attempt to resolve the complaint. The employee is entitled to may have the employee's Area Representative or an authorized Union representative accompany alternate Area Representative in attendance if the employee during such so desires. The supervisor shall reply to the employee no later than the fifth (5th) working day following the day on which the complaint was discussed. 19.3 Step 1 If the decision of the supervisor at the complaint stage is not satisfactory to the employee, the grievance shall be reduced to writing on the prescribed form and presented to the employee's Area Representative or an alternate Area Representative. The Area Representative or alternate Area Representative will present same to the employee's supervisor within five (5) working days of the supervisor's response to the complaint stage. A meeting of the supervisor, the employee and the Area Representative or an alternate Area Representative shall be convened within five (5) working days of the presentation of the written grievance. The grievance shall be fully discussed and an answer given in writing to the Area Representative, an alternate Area Representative or the employee by the supervisor within five (5) working days from the date of the meeting. 19.4 Step 2 If the decision of the supervisor is not satisfactory to the employee, the grievance shall be submitted by the employee in writing to the Area Representative or an alternate Area Representative who shall submit it to the Director, Human Resources or the Director's designee within five (5) working days following receipt of the written decision of the Supervisor at Step 1. An employee on a meetingwork assignment at the time the written decision is given shall have ten (10) working days to accomplish the above purpose. The written grievance shall be submitted within thirty (30) days as provided for in Step paragraph belowon a prescribed form and must contain the nature of the complaint, the relief sought and all pertinent facts. The written Company reserves the right to return any grievance to the employee that does not contain complete information on the aggrieved situation. The grievance shall be submitted within thirty (30) days of the incident giving rise to the grievance or from the date when the should otherwise have reasonably been aware of the incident giving rise to the grievance. The written grievance shall be in fully discussed at a form approved by the parties, however a grievance shall not be deemed meeting to be invalid by reason only that it is not in accordance with the form supplied by the Company. The appropriate General Manager, National Director or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance to the authorized Union representative and provide a copy to the concerned no later than fifteen held within ten (1510) working days following after receipt of the grievance at Step Failing settlement being reached at Step from the authorized Union Area Representative or an alternate Area Representative. At the meeting will be the Director, Human Resources or the Director's designee, the employee or a representative on behalf of the concernedemployees in case of a Group or Policy Grievance, may and three (3) members of the Grievance Committee, one (1) of whom shall be the Chairman and one (1) of whom shall be the Area Representative or an alternate Area Representative of the employee(s). If the grievance cannot be resolved in discussion, the Company will provide the Chairman of the Grievance Committee with its written decision within fifteen five (155) working days of the receipt of the Step response or the expiration of the Step time limits transmit in writing the grievance to the Director of Labour Relations or authorized designate. The Director of Labour Relations or authorized designate shall discuss and attempt to resolve the grievance with the authorized Union representative and render a written response to the grievance and provide a copy to the concerned and the Union representative no later than thirty (30) days following receipt of the grievance at Step Any Union grievance, Company grievance or a grievance dealing with the involuntary termination of an employee’s employment shall be submitted directly to Step within thirty (30) days of the incident giving rise to the grievance or from the date when the Union, the Company, or the employee ought to have reasonably been aware of the incident giving rise to the grievance. Failing settlement being reached at Step either party may refer their grievance to arbitration within thirty (30) days of the receipt of the Step response or the expiration of Step time limits, by advising the Director of Labour Relations or authorized designate or the authorized Union representative, in writing by registered mail of its intention to refer the dispute to Arbitration2 meeting.