{"component": "clause", "props": {"groups": [{"samples": [{"hash": "l6LUt39PDVh", "uri": "/contracts/l6LUt39PDVh#complaint-processing", "label": "Service Agreement and Indemnity Combination Coinsurance Agreement (Hancock John Variable Annuity Account Jf)", "score": 18.0082135524, "published": true}, {"hash": "jUNPweaIK3O", "uri": "/contracts/jUNPweaIK3O#complaint-processing", "label": "Service Agreement (Hancock John Variable Annuity Account Jf)", "score": 18.0082135524, "published": true}, {"hash": "c4792y64FIp", "uri": "/contracts/c4792y64FIp#complaint-processing", "label": "Service Agreement and Indemnity Combination Coinsurance Agreement (Hancock John Variable Annuity Account H)", "score": 18.0082135524, "published": true}], "size": 12, "snippet": "As part of the services hereunder, Reinsurer shall be responsible for the processing of all complaints involving the Reinsured Contracts, and maintaining adequate written records thereof including the name and address of the complainant, the date received, the nature of the complaint and the resolution. Reinsurer shall provide Ceding Company with such records on request. Reinsurer will communicate with Ceding Company concerning any Complaints that, in Reinsurer's good-faith judgment, appear to be likely to give rise to liability (provided, however, that Reinsurer shall not be liable for, and the indemnification responsibilities, outlined in Article 10, shall be unaffected by, Reinsurer's error of judgment). Ceding Company shall promptly notify Reinsurer of any Complaints it receives regarding the Reinsured Policies. Complaints for the purposes of this paragraph shall be defined as any written communication primarily expressing a grievance. If Reinsurer receives any notice from any source (including, but not limited to, a contractholder or regulatory agency) of a lawsuit or other legal or administrative hearing or proceeding being brought against Ceding Company and involving the Reinsured Contracts or the threat of any such lawsuit, hearing or proceeding (\"Proceeding\"), for which Reinsurer is entitled to indemnification by Ceding Company, Reinsurer will promptly forward to Ceding Company notice of the Proceeding and a copy of all legal documents, correspondence and other materials relevant thereto which Reinsurer reasonably has access to as required by Article 9 hereof, provided, however, that failure to give such notice shall not affect Ceding Company's obligations to indemnify Reinsurer unless such failure materially prejudices Ceding Company's rights with respect to such Proceeding. Reinsurer agrees to cooperate fully with Ceding Company in connection with the Proceeding.", "snippet_links": [{"key": "the-services", "type": "definition", "offset": [11, 23]}, {"key": "responsible-for", "type": "clause", "offset": [54, 69]}, {"key": "the-processing", "type": "clause", "offset": [70, 84]}, {"key": "reinsured-contracts", "type": "definition", "offset": [117, 136]}, {"key": "written-records", "type": "clause", "offset": [163, 178]}, {"key": "name-and-address", "type": "clause", "offset": [201, 217]}, {"key": "date-received", "type": "definition", "offset": [242, 255]}, {"key": "nature-of-the", "type": "clause", "offset": [261, 274]}, {"key": "on-request", "type": "definition", "offset": [362, 372]}, {"key": "the-indemnification", "type": "definition", "offset": [599, 618]}, {"key": "article-10", "type": "clause", "offset": [649, 659]}, {"key": "error-of-judgment", "type": "clause", "offset": [697, 714]}, {"key": "promptly-notify", "type": "clause", "offset": [738, 753]}, {"key": "reinsured-policies", "type": "definition", "offset": [808, 826]}, {"key": "for-the-purposes-of", "type": "clause", "offset": [839, 858]}, {"key": "written-communication", "type": "clause", "offset": [898, 919]}, {"key": "a-grievance", "type": "definition", "offset": [941, 952]}, {"key": "not-limited", "type": "clause", "offset": [1019, 1030]}, {"key": "regulatory-agency", "type": "definition", "offset": [1055, 1072]}, {"key": "administrative-hearing", "type": "clause", "offset": [1105, 1127]}, {"key": "indemnification-by-ceding-company", "type": "clause", "offset": [1325, 1358]}, {"key": "notice-of-the", "type": "clause", "offset": [1410, 1423]}, {"key": "a-copy-of", "type": "clause", "offset": [1439, 1448]}, {"key": "legal-documents", "type": "definition", "offset": [1453, 1468]}, {"key": "other-materials", "type": "clause", "offset": [1489, 1504]}, {"key": "access-to", "type": "definition", "offset": [1553, 1562]}, {"key": "as-required-by", "type": "clause", "offset": [1563, 1577]}, {"key": "article-9", "type": "definition", "offset": [1578, 1587]}, {"key": "failure-to", "type": "clause", "offset": [1620, 1630]}, {"key": "obligations-to-indemnify", "type": "clause", "offset": [1682, 1706]}, {"key": "with-respect-to", "type": "clause", "offset": [1783, 1798]}, {"key": "agrees-to", "type": "clause", "offset": [1826, 1835]}, {"key": "in-connection-with", "type": "clause", "offset": [1872, 1890]}], "hash": "ad3090c6d146b62221a3ded8d5cd5b31", "id": 1}, {"samples": [{"hash": "8kvR1bnMmW2", "uri": "/contracts/8kvR1bnMmW2#complaint-processing", "label": "Memorandum of Understanding", "score": 31.8546781564, "published": true}, {"hash": "5m1NgAq3axj", "uri": "/contracts/5m1NgAq3axj#complaint-processing", "label": "Memorandum of Understanding", "score": 26.6632443532, "published": true}, {"hash": "2OGSbc17jji", "uri": "/contracts/2OGSbc17jji#complaint-processing", "label": "Memorandum of Understanding", "score": 26.40862423, "published": true}], "size": 11, "snippet": "STEP 1: Any complaint shall be discussed with the employee's immediate supervisor. If the issue is not resolved at the supervisor's level within fifteen (15) working days from the day of presentation, the issue may be processed to the second step. If the department head is the immediate supervisor, the complaint shall be in writing and contain the information specified in Step 2 below.\nSTEP 2: If the complaint is not resolved at Step 1 of this procedure, then the complaint may be filed with the appointing authority or designee. The complaint must be in writing and must be filed within twelve (12) days of the response from Step 1 or from the date when such response was due. The complaint must state: (1) the specific policy, ordinance, resolution, procedure, or agreement which is alleged to have been violated; (2) the statement of facts comprising the violation: (3) the requested remedy. The appointing authority, or designee shall have fifteen (15) working days in which to investigate the issues and respond in writing to the complaint. NOTE: If the immediate supervisor, in Step 1 of this process, is the appointing authority or designee, Step 2 may be bypassed; however, the complaint must be in writing as specified above.\nSTEP 3: Within twelve (12) days of the receipt of the written response or date when the written response was due from the appointing authority or designee, the employee or representative may file the complaint with the County Administrator or designee. The complaint must be in writing and contain the information specified in Step 2 above. The County Administrator or designee shall have twenty-five (25) days from receipt of the complaint in which to investigate the complaint and issue a written response.\nSTEP 4: Within twelve (12) days of receipt of the Step 3 response, or from the date when written response was due, the complaint may be filed, in writing and containing the information specified in Step 2 above, with the San \u2587\u2587\u2587\u2587\u2587\u2587\u2587 County Board of Supervisors for resolution by means of a hearing, the time and date of which shall be set by mutual agreement of the parties involved.", "snippet_links": [{"key": "step-1", "type": "clause", "offset": [0, 6]}, {"key": "the-employee", "type": "definition", "offset": [46, 58]}, {"key": "the-supervisor", "type": "definition", "offset": [115, 129]}, {"key": "working-days", "type": "clause", "offset": [158, 170]}, {"key": "day-of", "type": "clause", "offset": [180, 186]}, {"key": "second-step", "type": "clause", "offset": [235, 246]}, {"key": "department-head", "type": "definition", "offset": [255, 270]}, {"key": "the-immediate-supervisor", "type": "clause", "offset": [274, 298]}, {"key": "the-information", "type": "clause", "offset": [346, 361]}, {"key": "step-2", "type": "definition", "offset": [375, 381]}, {"key": "appointing-authority-or-designee", "type": "clause", "offset": [500, 532]}, {"key": "must-be-filed", "type": "definition", "offset": [571, 584]}, {"key": "the-response", "type": "clause", "offset": [612, 624]}, {"key": "statement-of-facts", "type": "definition", "offset": [828, 846]}, {"key": "requested-remedy", "type": "clause", "offset": [881, 897]}, {"key": "days-in", "type": "definition", "offset": [969, 976]}, {"key": "the-issues", "type": "clause", "offset": [998, 1008]}, {"key": "respond-in-writing", "type": "definition", "offset": [1013, 1031]}, {"key": "as-specified", "type": "clause", "offset": [1219, 1231]}, {"key": "step-3", "type": "clause", "offset": [1239, 1245]}, {"key": "receipt-of", "type": "clause", "offset": [1278, 1288]}, {"key": "written-response", "type": "clause", "offset": [1293, 1309]}, {"key": "county-administrator", "type": "clause", "offset": [1458, 1478]}, {"key": "step-4", "type": "clause", "offset": [1748, 1754]}, {"key": "days-of-receipt", "type": "clause", "offset": [1775, 1790]}, {"key": "county-board-of-supervisors", "type": "definition", "offset": [1981, 2008]}, {"key": "date-of", "type": "clause", "offset": [2060, 2067]}, {"key": "parties-involved", "type": "clause", "offset": [2114, 2130]}], "hash": "8bed1fddfa86b5849d6420ccd767839c", "id": 2}, {"samples": [{"hash": "2oM9LPFUirD", "uri": "/contracts/2oM9LPFUirD#complaint-processing", "label": "Negotiated Agreement", "score": 21.0, "published": true}], "size": 2, "snippet": "A. The Agency agrees to carefully, justly, and expeditiously consider and adjudicate complaints of discrimination filed through the EEO administrative complaint process or the negotiated grievance procedure. The Agency and Local 572 agree to cooperate in attempting to bring about informal resolution of complaints.\nB. Persons who allege discrimination or who participate in the presenting of such complaints will be free from restraint, interference, coercion, discrimination, or reprisal.\nC. An employee may raise a complaint of discrimination through the Department\u2019s EEO administrative complaint process or through the negotiated grievance procedure, but not both. An employee shall be deemed to have exercised this option when the matter that gave rise to the allegation of discrimination is made the subject of a timely filed grievance or formal EEO complaint, whichever event occurs first. Consultation with an EEO counselor pursuant to 29 C.F.R. 1613.213 does not constitute filing a formal EEO complaint.\nD. Under the EEO administrative complaint process, a complainant has the right to be accompanied, represented, and advised by a representative of their choosing at any stage of the complaint process, except where there is a conflict of interest or position.\nE. If any remedial or corrective actions are to be taken as the result of informal or formal resolution of EEO complaints filed under the EEO administrative complaint process, and such actions trigger an obligation to bargain, then, the Agency will fulfill its bargaining obligation under the Statute.", "snippet_links": [{"key": "the-agency-agrees-to", "type": "clause", "offset": [3, 23]}, {"key": "complaints-of-discrimination", "type": "clause", "offset": [85, 113]}, {"key": "complaint-process", "type": "definition", "offset": [151, 168]}, {"key": "negotiated-grievance-procedure", "type": "clause", "offset": [176, 206]}, {"key": "agree-to", "type": "clause", "offset": [233, 241]}, {"key": "informal-resolution-of-complaints", "type": "clause", "offset": [281, 314]}, {"key": "participate-in", "type": "definition", "offset": [360, 374]}, {"key": "an-employee-may", "type": "clause", "offset": [494, 509]}, {"key": "the-department", "type": "clause", "offset": [554, 568]}, {"key": "the-allegation", "type": "clause", "offset": [761, 775]}, {"key": "subject-of", "type": "clause", "offset": [806, 816]}, {"key": "timely-filed", "type": "definition", "offset": [819, 831]}, {"key": "pursuant-to", "type": "definition", "offset": [932, 943]}, {"key": "a-formal", "type": "clause", "offset": [990, 998]}, {"key": "right-to-be-accompanied", "type": "clause", "offset": [1087, 1110]}, {"key": "conflict-of-interest", "type": "definition", "offset": [1238, 1258]}, {"key": "corrective-actions", "type": "definition", "offset": [1294, 1312]}, {"key": "eeo-complaints", "type": "clause", "offset": [1379, 1393]}, {"key": "obligation-to-bargain", "type": "clause", "offset": [1476, 1497]}, {"key": "the-agency-will", "type": "clause", "offset": [1505, 1520]}, {"key": "bargaining-obligation", "type": "clause", "offset": [1533, 1554]}, {"key": "the-statute", "type": "definition", "offset": [1561, 1572]}], "hash": "ee0427e6d71e6acca058322cf7a9bbb3", "id": 3}, {"samples": [{"hash": "jnAUKIyMkkp", "uri": "/contracts/jnAUKIyMkkp#complaint-processing", "label": "Collective Bargaining Agreement", "score": 31.918498444, "published": true}], "size": 1, "snippet": "\u200c\n1. Written and oral complaints. The College will strive to investigate complaints regarding an employee that the College determines may have merit within a reasonable period. \u201cReasonable period\u201d shall take into consideration the availability of witnesses and the investigator, the complexity of the investigation and other legitimate considerations. If the College determines there is merit (i.e. that the complaint could lead to discipline) the employee will be notified of the nature of the complaint and be given opportunity to respond to and/or rebut the information provided before a decision is made with regard to whether disciplinary or other corrective action will be taken.", "snippet_links": [{"key": "the-college-will", "type": "clause", "offset": [34, 50]}, {"key": "complaints-regarding-an-employee", "type": "clause", "offset": [73, 105]}, {"key": "reasonable-period", "type": "definition", "offset": [158, 175]}, {"key": "availability-of", "type": "clause", "offset": [231, 246]}, {"key": "the-investigator", "type": "clause", "offset": [261, 277]}, {"key": "the-investigation", "type": "clause", "offset": [297, 314]}, {"key": "employee-will", "type": "clause", "offset": [448, 461]}, {"key": "nature-of-the", "type": "clause", "offset": [481, 494]}, {"key": "respond-to", "type": "definition", "offset": [533, 543]}, {"key": "information-provided", "type": "clause", "offset": [561, 581]}, {"key": "with-regard-to", "type": "clause", "offset": [608, 622]}, {"key": "corrective-action", "type": "definition", "offset": [653, 670]}], "hash": "4262b32b1427ee3588c84c0080beddeb", "id": 4}, {"samples": [{"hash": "idvPSnCTDUv", "uri": "/contracts/idvPSnCTDUv#complaint-processing", "label": "Multi Unit Master Agreement", "score": 17.0, "published": true}], "size": 1, "snippet": "A. When first contacted by an aggrieved person, or very soon following initial contact (as prescribed by 29 C.F.R. Part 1614), the EEO counselor must inform the aggrieved person of the possible applicability of remedies.\nB. The counselor will inform the aggrieved person of the requirement that he or she must choose one (not both) of the following processes:\n1. A right to have his or her allegations of discrimination addressed in the negotiated grievance procedures of the collective bargaining agreement with a caution that the opportunity to raise allegations of discrimination will be lost if not raised in the grievance process.\n2. A right to have his or her allegations of discrimination addressed under the EEO process.\nC. The EEO Counselor is required to inform the aggrieved person that once he or she decides which forum he or she elected, the aggrieved person is precluded from using the other forum to address the same matter.\n1. On EEO complaints which impact on bargaining unit employees, the Union shall be informed of all proposed remedies or corrective action to be taken as the result of an informal or formal complaint resolution.\n2. When it has been determined that a complaint does not meet the EEO criteria, the complaint may be referred to the Union as a timely filed grievance, at the employee\u2019s discretion.", "snippet_links": [{"key": "aggrieved-person", "type": "definition", "offset": [30, 46]}, {"key": "initial-contact", "type": "definition", "offset": [71, 86]}, {"key": "as-prescribed", "type": "definition", "offset": [88, 101]}, {"key": "the-aggrieved", "type": "definition", "offset": [157, 170]}, {"key": "applicability-of", "type": "clause", "offset": [194, 210]}, {"key": "the-requirement", "type": "clause", "offset": [274, 289]}, {"key": "choose-one", "type": "definition", "offset": [310, 320]}, {"key": "right-to-have", "type": "clause", "offset": [365, 378]}, {"key": "grievance-procedures", "type": "clause", "offset": [448, 468]}, {"key": "collective-bargaining-agreement", "type": "definition", "offset": [476, 507]}, {"key": "the-opportunity", "type": "clause", "offset": [528, 543]}, {"key": "the-grievance-process", "type": "clause", "offset": [613, 634]}, {"key": "other-forum", "type": "clause", "offset": [901, 912]}, {"key": "eeo-complaints", "type": "clause", "offset": [947, 961]}, {"key": "bargaining-unit-employees", "type": "clause", "offset": [978, 1003]}, {"key": "shall-be-informed", "type": "definition", "offset": [1015, 1032]}, {"key": "action-to-be-taken", "type": "clause", "offset": [1072, 1090]}, {"key": "complaint-resolution", "type": "clause", "offset": [1130, 1150]}, {"key": "does-not-meet", "type": "definition", "offset": [1200, 1213]}, {"key": "to-the-union", "type": "clause", "offset": [1262, 1274]}, {"key": "timely-filed", "type": "definition", "offset": [1280, 1292]}, {"key": "the-employee", "type": "definition", "offset": [1307, 1319]}], "hash": "e29961519d049e2843a25da8a85779cc", "id": 5}, {"samples": [{"hash": "kWSyYCfezlA", "uri": "/contracts/kWSyYCfezlA#complaint-processing", "label": "Supplier Guideline", "score": 28.2806917978, "published": true}], "size": 1, "snippet": "A complaint is justified when a supplied product fails to match SAF-HOLLAND-specific guidelines such as drawings, company standards or specifications, and/or fails to comply with legal regulations. After receiving a complaint from SAF-HOLLAND, the supplier must take immediate measures to correct the deficit and document it in an 8D-report. You will find the \u201c8D-Report\u201d form on the SAF-HOLLAND homepage under \u201cSUPPLIERS\u201d. The immediate corrective measures taken to resolve the issue must be reported to SAF- HOLLAND within 24 hours after having received the information of the error in a preliminary 8D- report (D1 \u2013 D3 completed). In the mid- to long-term, SAF-HOLLAND expects suitable remedial action to be taken, and the effectiveness of the measures implemented to be confirmed. The measures taken and the examination of their effectiveness form an essential part of a complete complaint process.\n4.3.1 8D-Report", "snippet_links": [{"key": "supplied-product", "type": "definition", "offset": [32, 48]}, {"key": "specific-guidelines", "type": "clause", "offset": [76, 95]}, {"key": "company-standards", "type": "definition", "offset": [114, 131]}, {"key": "comply-with", "type": "clause", "offset": [167, 178]}, {"key": "legal-regulations", "type": "clause", "offset": [179, 196]}, {"key": "after-receiving", "type": "clause", "offset": [198, 213]}, {"key": "the-supplier-must", "type": "clause", "offset": [244, 261]}, {"key": "measures-to", "type": "clause", "offset": [277, 288]}, {"key": "document-it", "type": "definition", "offset": [313, 324]}, {"key": "corrective-measures", "type": "definition", "offset": [438, 457]}, {"key": "the-issue", "type": "clause", "offset": [475, 484]}, {"key": "information-of", "type": "clause", "offset": [560, 574]}, {"key": "action-to-be-taken", "type": "clause", "offset": [698, 716]}, {"key": "effectiveness-of-the", "type": "clause", "offset": [726, 746]}, {"key": "the-examination", "type": "clause", "offset": [808, 823]}, {"key": "complaint-process", "type": "definition", "offset": [884, 901]}], "hash": "fa3a3ce136136d0c774fa048f7f11e7e", "id": 6}, {"samples": [{"hash": "4UYCkZuk9jk", "uri": "/contracts/4UYCkZuk9jk#complaint-processing", "label": "Labor Contract", "score": 25.9310147129, "published": true}], "size": 1, "snippet": "Any non-criminal complaint must be received by the City within forty-five (45) calendar days after the alleged conduct occurred in order for an investigation to proceed, unless corroborative evidence is obtained or the complaint could lead to criminal prosecution. Local Members must be notified within three (3) days of a complaint being received by the Fire Division. If the Fire Chief\u2019s office is closed for an entire day during this three (3) day period, then notice may be issued either on the next day in which such office is open or an additional period automatically extended equivalent to the days the Fire Chief\u2019s office was closed (whichever is later). This shall include a brief written description of the incident, the nature of the complaint, and a copy of the complaint if received in writing. Investigations of non-criminal complaints will be concluded within sixty (60) days from the receipt of the complaint; provided, however, if after sixty (60) calendar days the investigation of the non-criminal complaint is not concluded the City may extend the investigation up to a maximum of 6 months in 30 day intervals upon the Chief or Deputy Chief providing notice to the Local and the Member under investigation as to the status of the investigation (including e-mail.) Local Members will receive a written report describing the final disposition of the complaint. Such final reports shall be made a part of the Member\u2019s personnel file. There shall be no time limitation on the processing of complaints involving alleged criminal misconduct. Under ORC 124.388", "snippet_links": [{"key": "any-non", "type": "clause", "offset": [0, 7]}, {"key": "by-the-city", "type": "clause", "offset": [44, 55]}, {"key": "days-after", "type": "definition", "offset": [88, 98]}, {"key": "alleged-conduct", "type": "definition", "offset": [103, 118]}, {"key": "criminal-prosecution", "type": "clause", "offset": [243, 263]}, {"key": "fire-division", "type": "definition", "offset": [355, 368]}, {"key": "the-fire-chief", "type": "clause", "offset": [373, 387]}, {"key": "day-period", "type": "definition", "offset": [447, 457]}, {"key": "additional-period", "type": "definition", "offset": [543, 560]}, {"key": "description-of-the", "type": "definition", "offset": [699, 717]}, {"key": "nature-of-the", "type": "clause", "offset": [732, 745]}, {"key": "a-copy-of-the", "type": "clause", "offset": [761, 774]}, {"key": "in-writing", "type": "clause", "offset": [797, 807]}, {"key": "receipt-of", "type": "clause", "offset": [901, 911]}, {"key": "the-investigation", "type": "clause", "offset": [980, 997]}, {"key": "the-non", "type": "clause", "offset": [1001, 1008]}, {"key": "the-chief", "type": "definition", "offset": [1136, 1145]}, {"key": "deputy-chief", "type": "clause", "offset": [1149, 1161]}, {"key": "notice-to-the", "type": "clause", "offset": [1172, 1185]}, {"key": "the-member", "type": "clause", "offset": [1196, 1206]}, {"key": "under-investigation", "type": "definition", "offset": [1207, 1226]}, {"key": "status-of-the", "type": "clause", "offset": [1237, 1250]}, {"key": "written-report", "type": "definition", "offset": [1314, 1328]}, {"key": "disposition-of", "type": "clause", "offset": [1350, 1364]}, {"key": "final-reports", "type": "definition", "offset": [1385, 1398]}, {"key": "personnel-file", "type": "definition", "offset": [1436, 1450]}, {"key": "limitation-on", "type": "definition", "offset": [1475, 1488]}, {"key": "processing-of-complaints", "type": "clause", "offset": [1493, 1517]}, {"key": "criminal-misconduct", "type": "clause", "offset": [1536, 1555]}], "hash": "fdc49a074d5b1bb352625a4403e7d76f", "id": 7}, {"samples": [{"hash": "5acL8l3QYLR", "uri": "/contracts/5acL8l3QYLR#complaint-processing", "label": "Title Vi Plan/Nondiscrimination Agreement", "score": 25.2874743326, "published": true}], "size": 1, "snippet": "1. The Title VI Coordinator will review the complaint upon receipt to ensure that all information is provided, the complaint meets the 180\u2010day filing deadline and falls within the area under the jurisdiction of the Town.\n2. The Title VI Coordinator will then investigate the complaint. If the complaint is against the Town, then the Town Council or their designee will investigate the complaint. Additionally, a copy of the complaint will be forwarded to the Town Attorney.\n3. If the complaint warrants a full investigation, the Complainant will be notified in writing by certified mail. This notice will name the investigator and/or investigating agency.\n4. The party alleged to have acted in a discriminatory manner will also be notified by certified mail as of the complaint. This letter will also include the investigator\u2019s name and will request that this party be available for an interview.\n5. Any comments or recommendations from legal counsel will be reviewed by the Title VI Coordinator and Town Council or any other Town staff member that the Coordinator deems necessary to provide input into the resolution of the complaint.\n6. Once the Town representative(s) have investigated the report findings, the Town will adopt a final resolution.\n7. All parties will be properly notified of the outcome of the Town\u2019s investigative report.\n8. If the complainant is not satisfied with the results of the investigation of the alleged discriminatory practice(s), she/he shall be advised of their right to appeal the Town\u2019s decision. Appeals must be filed within 180 days after the Town\u2019s final resolution. Unless new facts not previously considered come to light, reconsideration of the Town\u2019s determination will not be available.\n9. The foregoing complaint resolution procedure will be implemented in accordance with the Department of Justice guidance manual entitled \u201cInvestigation Procedures Manual for the Investigation and Resolution of Complaints Alleging Violations of Title VI and Other Nondiscrimination Statues,\u201d available online at:\n10. Title VI Complaint Filing \u2010 Complaints filed with Town of Thorntown, Indiana, based on violations of Title VI of the Civil Rights Act of 1964, must include the following information:\n11. Alleged Discrimination \u2010 If your complaint is in regard to discrimination in the delivery of services or discrimination that involved the treatment of you by others by the agency or department indicated above, please indicate below the basis on which you believe these discriminatory actions were taken. Note: Town of Thorntown prohibits retaliation or intimidation against anyone because that individual has either acted or participated in action to secure rights protected by policies of the Town. Please inform the Title VI Coordinator if you feel you were intimidated or experience perceived retaliation in relation to filing a complaint.\n12. Letter Acknowledging Receipt of Complaint \u2013 Following receipt of the complaint alleging discriminatory actions / behavior, the Title VI Coordinator will send the complainant a letter acknowledging receipt by the Town of the complaint.\n13. Letter Notifying Complainant that the Complaint is Substantiated \u2010 If, after investigation, the Town determines that the filed complaint alleging a Title VI violation has been substantiated, the Town shall notify the complainant of such determination and that the Town has implemented measures to correct the issue. Such notice shall also indicate that the complainant may be notified again by the Town or state or federal authorities if an administrative hearing process is initiated.\n14. Letter Notifying Complainant that the Complaint is Not Substantiated \u2010 If, after investigation, the Town determines that the filed complaint alleging a Title VI violation has not been substantiated, the Town shall notify the complainant of such determination and that the Town is closing the file for this issue. Such notice shall also indicate that the complainant has the right to:\ni. Appeal within seven (7) calendar days of receipt of this final written decision from the Town, and/or\nii. File a complaint externally with the U.S. Department of Transportation and/or the Federal Transit Administration at Federal Transit Administration Office of Civil Rights Attention: Title VI Program Coordinator \u2587\u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587, \u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587 \u2013 TCR \u2587\u2587\u2587\u2587 \u2587\u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587\u2587 \u2587\u2587 \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 \u2587\u2587, \u2587\u2587\u2587\u2587\u2587", "snippet_links": [{"key": "the-title", "type": "definition", "offset": [3, 12]}, {"key": "upon-receipt", "type": "clause", "offset": [54, 66]}, {"key": "to-ensure", "type": "clause", "offset": [67, 76]}, {"key": "all-information", "type": "clause", "offset": [82, 97]}, {"key": "filing-deadline", "type": "definition", "offset": [143, 158]}, {"key": "the-area", "type": "clause", "offset": [176, 184]}, {"key": "town-council", 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race, color or national origin. To this end, the District will continue to promptly investigate all complaints or reports, written or verbal, alleging prohibited discrimination and harassment1 under Title VI. 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Oral complaints", "snippet_links": [{"key": "written-complaints", "type": "clause", "offset": [3, 21]}], "hash": "94eec69c22cb0cdbc3bdda4eac75def7", "id": 10}], "next_curs": "Cl0SV2oVc35sYXdpbnNpZGVyY29udHJhY3RzcjkLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2Ih1jb21wbGFpbnQtcHJvY2Vzc2luZyMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"parents": [["service", "SERVICE"], ["letters-of-reprimand", "Letters of Reprimand"], ["salary-administration", "Salary Administration"], ["underfilling", "Underfilling"], ["shelter-facility-pay", "Shelter Facility Pay"]], "size": 38, "title": "Complaint Processing", "children": [["", ""], ["mediation", "MEDIATION"], ["representation", "Representation"], ["applicability", "Applicability"], ["rights-of-access", "Rights of Access"]], "id": "complaint-processing", "related": [["grievance-processing", "Grievance Processing", "Grievance Processing"], ["complaint-procedures", "COMPLAINT PROCEDURES", "COMPLAINT PROCEDURES"], ["complaint-procedure", "Complaint Procedure", "Complaint Procedure"], ["payment-processing", "Payment Processing", "Payment Processing"], ["complaints-handling", "COMPLAINTS HANDLING", "COMPLAINTS HANDLING"]], "related_snippets": [], "updated": "2025-07-07T12:35:11+00:00", "also_ask": [], "drafting_tip": null, "explanation": "The Complaint Processing clause outlines the procedures for handling and resolving complaints raised by parties involved in an agreement. Typically, it specifies the steps for submitting a complaint, the timeframe for response, and the process for investigation and resolution, such as designating a contact person or department to manage the process. This clause ensures that grievances are addressed in a structured and timely manner, providing a clear mechanism for dispute resolution and helping to maintain trust and accountability between the parties."}, "json": true, "cursor": ""}}