COMPLAINT HANDLING PROCEDURE. 23.1. The Company shall take decisions on Client’s complaints within five working days from the date the complaint is considered to have been officially submitted to the relevant department. In the event the Company is unable to conclude on the Client’s complaint within the above period, the Company will notify the Client by telephone or by e-mail about the extension of the investigation terms.
COMPLAINT HANDLING PROCEDURE. (a) A complaint in relation to a matter arising under or in connection with the agreement must be dealt with in accordance with the complaint handling procedure before the parties take action to resolve the complaint by mediation or arbitration.
COMPLAINT HANDLING PROCEDURE. Should either Richmond or the Xxxxxx default on any provisions of this Contract the non- defaulting party must notify the defaulting party in writing. The defaulting party has twenty eight [28] days, from the date of notification, to resolve the issue raised. - If after the twenty eight [28] day period the issue is not resolved then the dispute will move forward into mediation as stated in the Competition and Consumer (Industry Codes—Dairy) Regulations 2019.
COMPLAINT HANDLING PROCEDURE. The Company shall take decisions on Client complaints within five working days upon receipt. In the event Company is unable to take decision on the Client’s complaint within the above period, the Company shall notify the Client by telephone or by e-mail about the extension of the investigation terms. The Client accepts server log—file records as a main source of information in the context of handling of Client complaints. The Client accepts the absolute seniority of server log—file records against other sources, including client terminal log—file records. The Company shall indemnify the Client exclusively by depositing in the Client’s account with the Company. In the event the Company deems necessary to delete one or another of Client’s tickets, such tickets shall be removed from Client’s trading terminal, and the Client’s account balance and/or equity shall be adjusted by the summarized value of profit/loss and rollovers related to such tickets. In the event the Company deems necessary to restore one or another of Client’s tickets, such tickets shall be re-established in ‘Trade’ layout of Client’s trading terminal; summarized profit/loss and rollovers related to such tickets shall be deducted from Client’s account balance and applied to the Client’s account equity in connection with current market prices.
COMPLAINT HANDLING PROCEDURE. 23.1. The Client shall be required to check the content of each document, including those sent electronically by the Company or made available to the Client on the Trading Platform. Such documents should be regarded as authoritative.
COMPLAINT HANDLING PROCEDURE. The parties will cooperate with each other in providing information necessary to respond to any complaints concerning the Business or to respond to any request from a Governmental Entity having jurisdiction over the Business. At and after the Effective Time, Reinsurer will answer all complaints received by it concerning the Business. All complaints concerning the Business received by Ceding Company at and after the Effective Time will be forwarded promptly by fax or overnight mail to a contact person designated by Reinsurer for reply. Upon answering such complaints, Reinsurer will furnish Ceding Company with a copy of the complaint file. Ceding Company will be responsible for maintaining complaint files, complaint registers and other reports of any kind with respect to the Business that are required to be maintained under applicable state laws. However, Reinsurer also will maintain complaint files and registers and will provide Ceding Company with copies of complaint registers concerning the Business quarterly or upon written request by Ceding Company. Ceding Company also will be responsible for preparing and submitting any other filings with respect to complaints as may be required by applicable law or regulation.
COMPLAINT HANDLING PROCEDURE. The Company shall take decisions on Client complaints within Cve working days upon receipt. In the event Company is unable to take decision on the Client’s complaint within the above period, the Company shall no,fy the Client by telephone or by e-mail about the extension of the inves,ga,on terms. The Client accepts server log—Cle records as a main source of informa,on in the context of handling of Client complaints. The Client accepts the absolute seniority of server log—Cle records against other sources, including client terminal log—Cle records. The Company shall indemnify the Client exclusively by deposi,ng in the Client’s account with the Company. In the event the Company deems necessary to delete one or another of Client’s ,ckets, such ,ckets shall be removed from Client’s trading terminal, and the Client’s account balance and/or equity shall be adjusted by the summarized value of proCt/loss and rollovers related to such ,ckets. In the event the Company deems necessary to restore one or another of Client’s ,ckets, such ,ckets shall be re-established in ‘Trade’ layout of Client’s trading terminal; summarized proCt/loss and rollovers related to such ,ckets shall be deducted from Client’s account balance and applied to the Client’s account equity in connec,on with current market prices.
COMPLAINT HANDLING PROCEDURE. 29.1 Any Complaints shall be addressed to the Company’s Compliance Department, an independent department within the Company, to the electronic mail (e-mail) address xxxxxxxxxx@xxxxxxxxx.xx.xx. The Compliance Department shall investigate the complaint and revert to the Client within a maximum period of four (4) weeks.
COMPLAINT HANDLING PROCEDURE. The parties will cooperate with each other in providing information necessary to respond to any complaints concerning the Business or to respond to any request from a Governmental Entity having jurisdiction over the Business. At and after the Effective Time, Reinsurer will answer all complaints received by it concerning the Business. All complaints concerning the Business received by Ceding Company at and after the Effective Time will be forwarded promptly by fax or overnight mail to a contact person designated by Reinsurer for reply. Upon answering such complaints, Reinsurer will furnish Ceding Company with a copy of the complaint file. Ceding Company will be responsible for maintaining complaint files, complaint registers and other reports of any kind with respect to the Business that are required to be maintained under applicable state laws. However, Reinsurer also will maintain complaint files and registers and will provide Ceding Company with copies of complaint registers concerning the Business quarterly or upon written request by Ceding Company. Ceding Company also will be responsible for preparing and submitting any other filings with respect to complaints as may be required by applicable law or regulation. The parties acknowledge that Ceding Company has the ultimate responsibility for consumer complaints and regulatory inquiries with respect to the Reinsured Policies in accordance with applicable New York insurance laws and regulations (subject to Ceding Company’s right of indemnification under Section 6.2).
COMPLAINT HANDLING PROCEDURE. 14.1. Choosing the correct Complaint Handling Procedure For Access Disputes, see clause 14.2. For disputes, see clause 14.3.
