Communicating Incidents Clause Samples
The 'Communicating Incidents' clause establishes the obligation for parties to promptly notify each other about any significant incidents that may impact the agreement or its performance. Typically, this clause outlines the types of incidents that must be reported—such as security breaches, data loss, or operational disruptions—and specifies the required method and timeframe for notification. Its core practical function is to ensure transparency and enable timely responses, thereby minimizing potential harm and facilitating coordinated action to address and resolve incidents effectively.
Communicating Incidents. AT&T will communicate incidents to Motricity in the following manner: • Phone call to Motricity SOC or sends a trouble ticket to Motricity via email using the email address of ▇▇▇▇▇▇▇.▇▇▇▇@▇▇▇▇▇▇▇▇▇.▇▇▇. • Motricity sets the initial classification of their internal trouble ticket according to the AT&T notification (see “Mandatory Information” below), unless otherwise agreed between Motricity and AT&T. • Motricity will generate a single response for each trouble ticket that is received from AT&T, to confirm receipt of the incident report.
Communicating Incidents. Mercury will make commercially reasonable efforts to open trouble tickets via phone and E-mail. However, trouble tickets may be reported directly to the customer support phone numbers at any time. E-mail will be the primary method used to provide follow-up information or confirmation of trouble tickets. Mercury will make commercially reasonable efforts to call Global upon becoming aware of Severity 1 and 2 incidents.
Communicating Incidents. AT&T will communicate incidents to Company in the following manner: • Phone call to Company SOC or sends a trouble ticket to Company via email using the email address of * * *@m▇▇▇▇▇▇▇▇.▇▇▇. • Company sets the initial classification of their internal trouble ticket according to the AT&T notification (see “Information” below), unless otherwise agreed between Company and AT&T. • Company will generate a single response for each trouble ticket that is received from AT&T, to confirm receipt of the incident report.