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"type": "definition", "offset": [226, 245]}, {"key": "penetration-testing", "type": "definition", "offset": [247, 266]}, {"key": "distribution-of-malware", "type": "clause", "offset": [281, 304]}, {"key": "your-use-of-the-cloud-service", "type": "clause", "offset": [435, 464]}, {"key": "applicable-documentation", "type": "clause", "offset": [582, 606]}], "snippet": "You will not intentionally (a) interfere with other customers\u2019 access to, or use of, the Cloud Service, or with its security; (b) facilitate the attack or disruption of the Cloud Service, including a denial of service attack, unauthorized access, penetration testing, crawling, or distribution of malware (including viruses, trojan horses, worms, time bombs, spyware, adware, and cancelbots); (c) cause an unusual spike or increase in Your use of the Cloud Service that negatively impacts the Cloud Service\u2019s operation; or (d) submit any information that is not contemplated in the applicable Documentation.", "samples": 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{"key": "of-customer", "type": "clause", "offset": [2095, 2106]}, {"key": "use-of-the-cloud-services", "type": "clause", "offset": [2123, 2148]}, {"key": "prohibited-by-law", "type": "clause", "offset": [2287, 2304]}, {"key": "this-agreement", "type": "clause", "offset": [2308, 2322]}, {"key": "security-threat", "type": "definition", "offset": [2336, 2351]}, {"key": "the-content", "type": "clause", "offset": [2467, 2478]}, {"key": "other-third-party", "type": "definition", "offset": [2486, 2503]}, {"key": "notice-of", "type": "definition", "offset": [2544, 2553]}, {"key": "payment-obligations", "type": "definition", "offset": [2789, 2808]}, {"key": "provide-the", "type": "clause", "offset": [2825, 2836]}, {"key": "services-to-customer", "type": "clause", "offset": [2843, 2863]}, {"key": "in-accordance-with", "type": "clause", "offset": [2864, 2882]}, {"key": "the-terms", "type": "definition", "offset": [2883, 2892]}, {"key": "exhibit-2", "type": "definition", "offset": [2906, 2915]}, {"key": "service-credits", "type": "clause", "offset": [2933, 2948]}, {"key": "exclusive-remedy", "type": "clause", "offset": [2991, 3007]}, {"key": "liability-for", "type": "clause", "offset": [3024, 3037]}, {"key": "breach-of-the", "type": "clause", "offset": [3040, 3053]}, {"key": "the-\u2587", "type": "clause", "offset": [3143, 3148]}, {"key": "compliance-with-the", "type": "clause", "offset": [3228, 3247]}, {"key": "security-standards", "type": "definition", "offset": [3248, 3266]}, {"key": "exhibit-3", "type": "definition", "offset": [3280, 3289]}], "snippet": "(1) S&SC hereby grants Customer a non-exclusive, non-transferable right to enable any Customer-authorized user (\u201cAuthorized User\u201d) to access and use the online, web-based services made available to Customer in connection with the Product (the \u201cCloud Services\u201d) solely for the Permitted Purpose. Customer shall not, and shall ensure that Authorized Users do not: (A) remove, alter or obscure any copyright, trademark or other proprietary notices; (B) use or access any Cloud Service to provide service bureau, time-sharing or other services to third parties or make any Cloud Service available to third parties as a managed or network provisioned service; (C) reverse engineer, decompile, disassemble or otherwise attempt to derive any Cloud Service source code; (D) modify or create derivative works based on the Cloud Services; (E) attempt to undermine the security or integrity of the Cloud Services or attempt to gain unauthorized access to any Cloud Service; (F) attempt to view, access or copy any material or data other than that which Customer is authorized to access; (G) transmit, input or store any information or data into the Cloud Services that breaches any third party right (including any rights by copyright, trademark, trade secret or patent or any moral right or other intellectual or proprietary right recognized by any jurisdiction, whether now existing or hereafter arising (collectively, \u201cIntellectual Property\u201d)); (H) attack, disrupt or perform a penetration test on any Cloud Service; or (I) access the Cloud Services in order to build a similar or competitive product.\n(2) Customer shall use reasonable efforts to prevent and terminate unauthorized access to and use of any Cloud Service. Customer shall promptly notify S&SC of any known or reasonably suspected unauthorized use of, or access to, the Cloud Services.\n(3) Customer acknowledges that S&SC may on one or more occasions change, discontinue or deprecate Cloud Services or change, add, or remove features or functionality of the Cloud Services.\n(4) S&SC shall have the right to immediately suspend any portion of Customer\u2019s access to and use of the Cloud Services, including any Authorized User, if S&SC determines that Customer\u2019s or any Authorized User\u2019s access to or use of the Cloud Services (A) is prohibited by law or this agreement; (B) poses a security threat to the Cloud Services, S&SC or any third party; or (C) may adversely impact the integrity of the Cloud Services or the content of any other third party. S&SC shall provide Customer with prior notice of such suspension; provided, however, if prior notice is not possible or is otherwise unreasonable, S&SC shall notify Customer as soon as reasonably possible following such suspension. Any suspension hereunder will not excuse Customer\u2019s payment obligations.\n(5) S&SC shall provide the Cloud Services to Customer in accordance with the terms set forth in exhibit 2 (the \u201cSLA\u201d). The service credits, as calculated in the SLA, are Customer\u2019s exclusive remedy and S&SC\u2019s sole liability for a breach of the SLA.\n(6) As further specified in the Order, the Product might include Customer access to the \u2587\u2587\u2587\u2587\u2587\u2587\u2587 GATEWAY\u2122 Cloud Service. The \u2587\u2587\u2587\u2587\u2587\u2587\u2587 GATEWAY Cloud Service is provided in compliance with the security standards set forth in exhibit 3.", "samples": [{"hash": "7n1eOr1m51j", "uri": "/contracts/7n1eOr1m51j#cloud-services", "label": "iw.objectsense Terms", "score": 31.1210632324, "published": true}, {"hash": "hQpcgr9ujrb", "uri": "/contracts/hQpcgr9ujrb#cloud-services", "label": "Iwarehouse Telematics System Terms", "score": 31.0882148743, "published": true}, {"hash": "cDHlvDgJ6L7", "uri": "/contracts/cDHlvDgJ6L7#cloud-services", "label": "Ibattery Terms Agreement", "score": 30.8911247253, "published": true}], "size": 15, "hash": "df7ff93ccef2f37fdb472b15aaa5769b", "id": 4}, {"snippet_links": [{"key": "subject-to-the", "type": "definition", "offset": [4, 18]}, {"key": "remaining-provisions", "type": "clause", "offset": [19, 39]}, {"key": "clause-6", "type": "definition", "offset": [48, 56]}, {"key": "customer-licenses", "type": "clause", "offset": [68, 85]}, {"key": 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"type": "clause", "offset": [2340, 2355]}, {"key": "no-liability", "type": "definition", "offset": [2551, 2563]}, {"key": "any-loss", "type": "definition", "offset": [2578, 2586]}, {"key": "reasonable-discretion", "type": "definition", "offset": [2732, 2753]}, {"key": "use-and-access", "type": "clause", "offset": [2803, 2817]}, {"key": "at-any-time", "type": "clause", "offset": [2857, 2868]}, {"key": "with-immediate-effect", "type": "clause", "offset": [2869, 2890]}, {"key": "without-liability", "type": "clause", "offset": [2895, 2912]}, {"key": "to-customer", "type": "clause", "offset": [2913, 2924]}], "snippet": "6.1 Subject to the remaining provisions of this clause 6, where the Customer licenses the On-Premise Product, the Customer shall be entitled to store projects, imported models and other images and data on the VuCity cloud storage drive (the \u201cVuCity Drive\u201d), in connection with its use of the Product at no extra cost to the Customer, subject to any storage limit imposed by VUCITY from time to time in its sole discretion.\n6.2 The VuCity Drive and the Cloud Product uses cloud services provided by a Third Party Cloud Provider and the Customer\u2019s use of the VuCity Drive and the Cloud Product is subject to its acceptance of, and compliance with, the Acceptable Use Policy that the Third Party Cloud Provider has in place from time to time (the link to which is provided in the Order Form) as if the Customer were the \u201cCustomer\u201d (or equivalently defined party) identified therein.\n6.3 VUCITY reserves the right to update or modify the VuCity Drive and Cloud Product and/or the provisions of this clause 6 from time to time in line with any updates or modifications made by the Third Party Cloud Provider in respect of the services provided by the Third Party Cloud Provider and/or its Terms of Service (as identified in the Order Form).\n6.4 The Customer shall not, and shall procure that its Users shall not:\n6.4.1 copy, modify, create a derivative work of, reverse engineer, decompile, translate, disassemble, or otherwise attempt to extract any or all of the source code of the VuCity Drive and the Cloud Product;\n6.4.2 use the VuCity Drive or the Cloud Product for any activity that may lead to death, personal injury, or environmental damage (such as operation of nuclear facilities, air traffic control, life support systems, or weaponry);\n6.4.3 sublicense, resell or distribute any or all of the VuCity Drive or the Cloud Product; or\n6.4.4 process or store any data within the VuCity Drive or the Cloud Product, which subject to the International Traffic in Arms Regulations maintained by the US Department of State.\n6.5 VUCITY provides no warranties in respect of the operation, quality or fitness for purpose of the VuCity Drive and the Cloud Product and the Customer accepts that any such conditions or warranties implied by law are hereby excluded to the fullest extent permitted by law.\n6.6 The Customer accepts that it is solely responsible for ensuring that any projects, imported models or other images and data that it uploads to the VuCity Drive or the Cloud Product are properly backed-up and the Customer agree that VUCITY shall have no liability in respect of any loss, corruption or destruction of or any damage to any such projects, imported models or other images and data.\n6.7 VUCITY reserves the right at its reasonable discretion, to suspend or terminate the Customer\u2019s right to use and access the VuCity Drive and the Cloud Product at any time with immediate effect and without liability to Customer.", "samples": [{"hash": "g0jn6Rwf22Y", "uri": "/contracts/g0jn6Rwf22Y#cloud-services", "label": "Licensing Agreement", "score": 32.1109733582, "published": true}, {"hash": "hMcZv1yIKdM", "uri": "/contracts/hMcZv1yIKdM#cloud-services", "label": "Licensing Agreement", "score": 32.1027641296, "published": true}, {"hash": "fbKJcM7cToC", "uri": "/contracts/fbKJcM7cToC#cloud-services", "label": "Licensing 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"offset": [1213, 1227]}, {"key": "comply-with", "type": "clause", "offset": [1271, 1282]}, {"key": "licence-terms", "type": "definition", "offset": [1287, 1300]}, {"key": "no-circumstances", "type": "clause", "offset": [1308, 1324]}, {"key": "user-ids-and-passwords", "type": "clause", "offset": [1496, 1518]}, {"key": "notify-us-immediately", "type": "clause", "offset": [1525, 1546]}, {"key": "unauthorized-use", "type": "definition", "offset": [1554, 1570]}, {"key": "breach-of-security", "type": "definition", "offset": [1630, 1648]}, {"key": "report-to", "type": "definition", "offset": [1660, 1669]}, {"key": "reasonable-efforts", "type": "clause", "offset": [1693, 1711]}, {"key": "distribution-of", "type": "clause", "offset": [1735, 1750]}, {"key": "authorized-by", "type": "definition", "offset": [1763, 1776]}, {"key": "you-agree", "type": "clause", "offset": [1781, 1790]}, {"key": "an-appropriate", "type": "clause", "offset": [1858, 1872]}, {"key": "in-writing", "type": "clause", "offset": [1919, 1929]}, {"key": "individual-user", "type": "definition", "offset": [1935, 1950]}, {"key": "has-violated", "type": "definition", "offset": [1955, 1967]}], "snippet": "If You would like to deploy Cloud Services, We grant You and Your Affiliates a non-exclusive, non-transferable, worldwide right to authorize individuals solely within Your and Your Affiliates\u2019 organization (\u201cUsers\u201d) to access or exchange data via the Cloud Services during the Term (as defined in Section 8 below), but only for Your own internal business purposes and subject to the terms and conditions of this Agreement and terms associated with the specific Cloud Services contained in the Order and applicable schedule(s). We are not responsible for web pages or servers that are not owned or controlled by Us, even if linked to (including via application programming interfaces) the Cloud Service. We do not endorse any sites on the Internet that are linked through the Cloud Service; such links are provided to You and your Users only as a convenience. In addition, certain third-party providers of ancillary software, hardware or services may require Your agreement to additional or different licence or other terms prior to Your or Your Users\u2019 use of or access to such software, hardware or services. Cloud Services offerings may include a limited-use subscription to on- premise Software as described in the applicable schedule(s), and use of such Software must comply with all licence terms. Under no circumstances may the Cloud Services be used for any illegal or illicit purpose in any geography where the Cloud Services are used. You must: (i) protect the secrecy of Your authorized user IDs and passwords; (ii) notify Us immediately of any unauthorized use of any user ID or password or any other known or suspected breach of security; and (iii) report to Us immediately and use reasonable efforts to stop any copying or distribution of content not authorized by Us. You agree that anyone who inputs a valid user ID and password will be deemed an appropriate User unless and until You notify Us otherwise in writing. Any individual User who has violated this Section may have its account suspended.", "samples": [{"hash": "g31wLFfjdPl", "uri": "/contracts/g31wLFfjdPl#cloud-services", "label": "Informatica License and Services Agreement", "score": 29.0789871216, "published": true}, {"hash": "aUwAGpDdp6g", "uri": "/contracts/aUwAGpDdp6g#cloud-services", "label": "Informatica License and Services Agreement", "score": 28.819229126, "published": true}, {"hash": "gq8wfyFTg0r", "uri": "/contracts/gq8wfyFTg0r#cloud-services", "label": "Informatica License and Services Agreement", "score": 27.3161220551, "published": true}], "size": 20, "hash": "2ab9d4556c903ae488f94d7ef234315b", "id": 3}, {"snippet_links": [{"key": "provide-the", "type": "clause", "offset": [0, 11]}, {"key": "number-of", "type": "clause", "offset": [12, 21]}, {"key": "hhs-confidential-information", "type": "definition", "offset": [52, 80]}, {"key": "the-internet", "type": "clause", "offset": [159, 171]}, {"key": "local-server", "type": "definition", "offset": [225, 237]}, {"key": "personal-computer", "type": "definition", "offset": [243, 260]}], "snippet": "Provide the number of cloud services to which Texas HHS Confidential Information is stored. Cloud Services involve using a network of remote servers hosted on the Internet to store, manage, and process data, rather than on a local server or a personal computer. If none, answer \"0\" (zero.)", "samples": [{"hash": "iHfU2b1ywGa", "uri": "/contracts/iHfU2b1ywGa#cloud-services", "label": "Data Use Agreement", "score": 30.7058448792, "published": true}, {"hash": "5fN02KabTi1", "uri": "/contracts/5fN02KabTi1#cloud-services", "label": "Grant Agreement", "score": 28.1362075806, "published": true}, {"hash": "fDvmUIbbY3Y", "uri": "/contracts/fDvmUIbbY3Y#cloud-services", "label": "Data Use Agreement", "score": 27.2087612152, "published": true}], "size": 10, "hash": "2cbd38f9c34e74a7fffd14c83f2b2086", "id": 8}, {"snippet_links": [{"key": "buyer-may", "type": "definition", "offset": [4, 13]}, {"key": "require-the", "type": "clause", "offset": [14, 25]}, {"key": "supplier-to-provide", "type": "clause", "offset": [26, 45]}, {"key": "similar-to", "type": "definition", "offset": [184, 194]}, {"key": "the-additional-services", "type": "clause", "offset": [195, 218]}, {"key": "third-party", "type": "clause", "offset": [228, 239]}, {"key": "by-the-buyer", "type": "clause", "offset": [274, 286]}, {"key": "order-form", "type": "clause", "offset": [294, 304]}, {"key": "the-supplier-must", "type": "clause", "offset": [306, 323]}, {"key": "monitor-performance", "type": "clause", "offset": [336, 355]}, {"key": "implementation-plan", "type": "definition", "offset": [392, 411]}], "snippet": "The Buyer may require the Supplier to provide Additional Services. The Buyer doesn\u2019t have to buy any Additional Services from the Supplier and can buy services that are the same as or similar to the Additional Services from any third party. If reasonably requested to do so by the Buyer in the Order Form, the Supplier must provide and monitor performance of the Additional Services using an Implementation Plan.", "samples": [{"hash": "eAwVQn4LO9N", "uri": "/contracts/eAwVQn4LO9N#cloud-services", "label": "Call Off Contract", "score": 35.366973877, "published": true}, {"hash": "5YILxJdJpL8", "uri": "/contracts/5YILxJdJpL8#cloud-services", "label": "G Cloud 13 Call Off Contract", "score": 34.7573165894, "published": true}, {"hash": "g3mzA7yQJhI", "uri": "/contracts/g3mzA7yQJhI#cloud-services", "label": "Call Off Contract", "score": 34.2074890137, "published": true}], "size": 9, "hash": "88b559b42432b18eb73cf1c12a3819ff", "id": 9}, {"snippet_links": [{"key": "cloud-platform", "type": "definition", "offset": [30, 44]}, {"key": "public-cloud-services", "type": "clause", "offset": [53, 74]}, {"key": "to-customer", "type": "clause", "offset": [87, 98]}, {"key": "the-performance", "type": "clause", "offset": [129, 144]}, {"key": "integrity-of", "type": "clause", "offset": [149, 161]}, {"key": "customer-shall", "type": "clause", "offset": [182, 196]}, {"key": "in-respect-of", "type": "definition", "offset": [198, 211]}, {"key": "fair-and-reasonable", "type": "clause", "offset": [283, 302]}, {"key": "service-specification", "type": "definition", "offset": [476, 497]}, {"key": "other-infrastructure", "type": "clause", "offset": [586, 606]}, {"key": "storage-system", "type": "definition", "offset": [714, 728]}, {"key": "use-of-the-cloud-services", "type": "clause", "offset": [755, 780]}], "snippet": "16.1. Compute Capacity of the Cloud Platform for the Public Cloud Services is provided to Customer on a shared basis. To protect the performance and integrity of the Cloud Platform, Customer shall, in respect of Public Cloud Service, ensure that its use of Compute Capacity shall be fair and reasonable.\n16.2. Customer\u2019s use of Compute Capacity shall be deemed unfair and unreasonable by LeaseWeb, if Customer\u2019s use exceeds LeaseWeb\u2019s overbooking factor (as determined in the Service Specification) in such a way that (in LeaseWeb\u2019s reasonable opinion) it may affect the performance of other Infrastructure on the Cloud Platform.\n16.3. Storage components of the Cloud Platform are provided to Customer on a shared storage system, and therefore Customer\u2019s use of the Cloud Services may affect the performance (such as latency, storage bandwidth and IOPS) of the storage system as a whole. To protect the performance and integrity of the Cloud Platform, Customer shall ensure that its use of the storage shall be fair and reasonable.", "samples": [{"hash": "2SLJHXwHIsb", "uri": "/contracts/2SLJHXwHIsb#cloud-services", "label": "Service Agreement", "score": 24.8720054626, "published": true}, {"hash": "l3BOwiJH1NC", "uri": "/contracts/l3BOwiJH1NC#cloud-services", "label": "Service Agreement", "score": 24.1341552734, "published": true}, {"hash": "8SWwcUyCFuM", "uri": "/contracts/8SWwcUyCFuM#cloud-services", "label": "Service Agreement", "score": 22.1341552734, "published": true}], "size": 9, "hash": "6d8838a699c04bcae1c4768bb0226a82", "id": 10}, {"snippet_links": [{"key": "for-cloud-services", "type": "clause", "offset": [34, 52]}, {"key": "applicable-schedule", "type": "definition", "offset": [69, 88]}, {"key": "services-order", "type": "clause", "offset": [93, 107]}, {"key": "execution-by-both-parties", "type": "clause", "offset": [114, 139]}, {"key": "a-non", "type": "clause", "offset": [170, 175]}, {"key": "by-customer", "type": "clause", "offset": [209, 220]}, {"key": "section-46", "type": "clause", "offset": [233, 244]}, {"key": "right-to-suspend", "type": "clause", "offset": [261, 277]}, {"key": "the-transmission", "type": "clause", "offset": [338, 354]}, {"key": "reasonable-belief", "type": "clause", "offset": [415, 432]}, {"key": "use-of-the-cloud-services", "type": "clause", "offset": [442, 467]}, {"key": "violation-of-applicable-laws", "type": "clause", "offset": [474, 502]}, {"key": "failure-to-pay-amounts-when-due", "type": "clause", "offset": [514, 545]}, {"key": "the-security", "type": "clause", "offset": [582, 594]}, {"key": "integrity-of", "type": "clause", "offset": [598, 610]}, {"key": "the-network", "type": "clause", "offset": [611, 622]}, {"key": "depending-on-the", "type": "clause", "offset": [639, 655]}, {"key": "notice-of-the", "type": "clause", "offset": [687, 700]}, {"key": "suspension-and", "type": "clause", "offset": [701, 715]}, {"key": "each-year", "type": "definition", "offset": [796, 805]}, {"key": "specified-term", "type": "definition", "offset": [815, 829]}, {"key": "payment-in-exchange", "type": "clause", "offset": [839, 858]}, {"key": "use-of-cloud-services", "type": "clause", "offset": [877, 898]}, {"key": "you-acknowledge-and-agree-that", "type": "clause", "offset": [900, 930]}, {"key": "length-of-the", "type": "clause", "offset": [1000, 1013]}, {"key": "early-termination-or-cancellation", "type": "clause", "offset": [1068, 1101]}], "snippet": "You will pay all fees and charges for Cloud Services pursuant to the applicable Schedule and Services Order. Upon execution by both parties, each Services Order shall be a non-cancelable, non-refundable order by Customer. Subject to Section 4.6, We reserve the right to suspend the Cloud Services, or portion thereof, or reject or cancel the transmission of any information through the Cloud Service based upon (i) reasonable belief that the use of the Cloud Services is in violation of applicable Laws, (ii) Your failure to pay amounts when due, or (iii) an imminent compromise to the security or integrity of the network. As practicable depending on the circumstances, we will provide notice of the suspension and keep You reasonably informed of Genesys\u2019 efforts to restore the Cloud Services. Each year within a specified Term requires payment in exchange for the continued use of Cloud Services. You acknowledge and agree that fees quoted in an Services Order are contingent upon the agreed upon length of the entire multi-year Term. These fees are not subject to early termination or cancellation and this obligation may not be waived.", "samples": [{"hash": "lGt0DdqvthC", "uri": "/contracts/lGt0DdqvthC#cloud-services", "label": "Purecloud Service Agreement", "score": 30.7231292725, "published": true}, {"hash": "9HWQHpkWtx3", "uri": "/contracts/9HWQHpkWtx3#cloud-services", "label": "Purecloud Service Agreement", "score": 25.8624229431, "published": true}, {"hash": "hbeV4keDdna", "uri": "/contracts/hbeV4keDdna#cloud-services", "label": "Purecloud Service Agreement", "score": 25.7474327087, "published": true}], "size": 12, "hash": "c92acee1cebe2e5b57a167185bf56a2b", "id": 5}, {"snippet_links": [{"key": "professional-services-consultants", "type": "definition", "offset": [41, 74]}, {"key": "will-provide", "type": "clause", "offset": [75, 87]}, {"key": "specific-expertise", "type": "clause", "offset": [100, 118]}, {"key": "the-performance", "type": "clause", "offset": [140, 155]}, {"key": "the-cost", "type": "clause", "offset": [183, 191]}, {"key": "cloud-platform", "type": "definition", "offset": [216, 230]}, {"key": "and-application", "type": "clause", "offset": [300, 315]}, {"key": "application-development", "type": "definition", "offset": [330, 353]}, {"key": "data-warehouse", "type": "clause", "offset": [381, 395]}, {"key": "services-provided", "type": "definition", "offset": [478, 495]}, {"key": "services-engagement", "type": "clause", "offset": [510, 529]}, {"key": "cloud-support", "type": "clause", "offset": [589, 602]}], "snippet": "Under a \u201cCloud Services\u201d engagement, our professional services consultants will provide you project-specific expertise to help you maximize the performance and agility \u2013 and minimize the cost \u2013 of your MicroStrategy Cloud Platform deployment; tasks may include environment configuration, environment and application optimization, application development and deployment, enterprise data warehouse integration, authentication (SSO/LDAP) configuration and application integration. Services provided under a Cloud Services engagement are supplemental to and distinct from those provided under Cloud Support.", "samples": [{"hash": "5hLqwga0Xvd", "uri": "/contracts/5hLqwga0Xvd#cloud-services", "label": "Software License and Services Agreement", "score": 26.22108078, "published": true}, {"hash": "hmUOhQhUJ9R", "uri": "/contracts/hmUOhQhUJ9R#cloud-services", "label": "Software License and Services Agreement", "score": 26.0294322968, "published": true}, {"hash": "7jpbj1PL51E", "uri": "/contracts/7jpbj1PL51E#cloud-services", "label": "Software License and Services Agreement", "score": 26.0294322968, "published": true}], "size": 11, "hash": "3c9bf3bd1dbdde438cb4266a3b639192", "id": 7}], "next_curs": "ClcSUWoVc35sYXdpbnNpZGVyY29udHJhY3RzcjMLEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IhdjbG91ZC1zZXJ2aWNlcyMwMDAwMDAwYQyiAQJlbhgAIAA=", "clause": {"children": [["service-levels", "Service Levels"], ["acceptable-use", "Acceptable Use"], ["generally", "Generally"], ["customer-obligations", "Customer Obligations"], ["measurement", "Measurement"]], "size": 641, "title": "Cloud Services", "parents": [["product-terms", "Product Terms"], ["additional-conditions-of-use", "Additional Conditions of Use"], ["the-product", "The Product"], ["services", "Services"], ["general", "General"]], "id": "cloud-services", "related": [["hospice-services", "Hospice Services", "Hospice Services"], ["web-services", "Web Services", "Web Services"], ["telemedicine-services", "Telemedicine Services", "Telemedicine Services"], ["food-services", "Food Services", "Food Services"], ["our-services", "OUR SERVICES", "OUR SERVICES"]], "related_snippets": [], "updated": "2025-07-24T04:27:57+00:00", "also_ask": ["What are the essential service level and uptime guarantees to include for client protection?", "How can liability and indemnity clauses be negotiated to address data breaches and service outages?", "What are the most common enforceability challenges for cloud service terms in court?", "How do termination and data portability provisions in this clause compare to industry standards?", "What are the critical risks if the clause lacks clear definitions of data ownership and jurisdiction?"], "drafting_tip": "Specify service levels and data security obligations to set clear expectations; define termination rights to ensure exit flexibility.", "explanation": "The Cloud Services clause defines the terms under which cloud-based computing resources, such as storage, processing, or software applications, are provided to a customer by a service provider. It typically outlines the scope of services, access rights, data management responsibilities, and any service level commitments, such as uptime guarantees or support provisions. By clearly establishing the expectations and obligations for both parties regarding the use of cloud infrastructure, this clause helps prevent misunderstandings and ensures that both the provider and customer understand their roles and liabilities in the cloud service relationship."}, "json": true, "cursor": ""}}