{"component": "clause", "props": {"groups": [{"samples": [{"hash": "uRvw1SFrcM", "uri": "/contracts/uRvw1SFrcM#cloud-hosting", "label": "Master Services Agreement", "score": 34.3895978815, "published": true}, {"hash": "9mOAx5nMVrr", "uri": "/contracts/9mOAx5nMVrr#cloud-hosting", "label": "Master Services Agreement", "score": 34.3787117004, "published": true}, {"hash": "6D9IdcrTnDI", "uri": "/contracts/6D9IdcrTnDI#cloud-hosting", "label": "Master Services Agreement", "score": 34.3146820068, "published": true}], "size": 7, "snippet": "The Client further agrees that the Supplier may share the results of the audit with and the Software Owner.", "snippet_links": [{"key": "the-client", "type": "definition", "offset": [0, 10]}, {"key": "the-supplier", "type": "definition", "offset": [31, 43]}, {"key": "results-of-the-audit", "type": "clause", "offset": [58, 78]}, {"key": "software-owner", "type": "definition", "offset": [92, 106]}], "hash": "05fdde3e10c0def531c17f432419b40d", "id": 1}, {"samples": [{"hash": "9vmsNyKA7Pj", "uri": "/contracts/9vmsNyKA7Pj#cloud-hosting", "label": "Domain Registration Agreement", "score": 33.057308197, "published": true}], "size": 1, "snippet": "12.1 SWDconnect reserves the right to manage the cloud environment at its discretion for the overall benefit of cloud hosted clients. Any virtual machine which SWDconnect deems at its sole discretion to have a negative effect on the environment may be powered down or suspended.\n12.2 SWDconnect deploys all new cloud servers with HyperV tools (VMadditions, LIS) pre-loaded. VMadditions is integral to the smooth running of virtual servers, including managing resources and smooth and safe rebooting. VMadditions must be running at all times, as shutting it down will severely affect the performance of the server, and efficiency of the core controllers i.e. affecting other clients\u2019 virtual servers.\n12.3 SWDconnect strictly forbids the creation of nested VM's, or virtual instances within a virtual server. This severely degrades overall performance and will be treated as a violation of SWDconnect\u2019s AUP and Terms & Conditions (contrary to the intended use of the product).\n12.4 SWDconnect also strictly forbids any misuse of shared or cloud resources, such as RAM Disks (use RAM memory as storage disk space), which abuses resources and compromises the integrity of the cloud environment.\n12.5 SWDconnect may also, at its discretion, restrict the server to limited IOPS (Input Output Operations Per Second) where a client\u2019s use of available virtual resources is negatively affecting the overall environment.\n12.6 SWDconnect reserves the right to move a cloud server between our virtual environments and Internet backbones, both within South Africa and internationally as it deems necessary.\n12.7 SWDconnect deploys all Cloud servers with an initial OS disk of 25GB. Additional disks can be added in up to 50GB increments, up to the maximum size allowed by the chosen package.\n13. 100% website uptime guarantee.\n13.1 The 100% website uptime guarantee is applicable only if the web server on which a client's web hosting service resides crashes or goes down at an unscheduled time. This guarantee is not valid if there is any network problem between the client and the web server which prevents the client from seeing the web server, for instance - if the client's ISP's link to the respective data centre goes down or is faulty, but the web server SWDconnect hosts is still up, SWDconnect is not responsible for the client not being able to reach their website.\n13.2 SWDconnect is not responsible if any third party operated network or service experiences problems and outages (i.e. all network infrastructure and links, client's internet connection, firewall service managed by external parties). If the applicable web server is up and running at all times then the website will be deemed to have achieved 100% uptime.\n13.3 The 100% uptime guarantee does not apply to any scheduled downtime for maintenance of any of the SWDconnect web servers. If there is scheduled maintenance to be done the client will be notified at least 24 hours in advance. The scheduled maintenance will always be done after hours (based on Central African Time (CAT)) and the web server downtime will be kept to a minimum.\n13.4 The 100% uptime guarantee does not apply if SWDconnect suspends the client\u2019s service as allowed in terms of this agreement.\n13.5 Third party monitoring service reports may not be used for justification due to a variety of factors including the monitor's network capacity/transit availability. 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Solution;", "snippet_links": [{"key": "additional-terms-and-conditions", "type": "definition", "offset": [0, 31]}, {"key": "client-content", "type": "clause", "offset": [54, 68]}, {"key": "the-materials", "type": "definition", "offset": [75, 88]}, {"key": "without-limitation", "type": "clause", "offset": [101, 119]}, {"key": "output-data", "type": "clause", "offset": [134, 145]}, {"key": "any-confidential-information", "type": "clause", "offset": [151, 179]}, {"key": "the-designated", "type": "clause", "offset": [199, 213]}, {"key": "cloud-solution", "type": "definition", "offset": [214, 228]}], "hash": "d6fe8b044601ea7b5fcfa3cc2de7dc62", "id": 3}, {"samples": [{"hash": "kM8MJ6PHKiH", "uri": "/contracts/kM8MJ6PHKiH#cloud-hosting", "label": "End User License Agreement", "score": 34.1393661499, "published": true}], "size": 1, "snippet": "During the Subscription Period, the Licensee\u2019s data and DataSelf software will be hosted on Amazon Web Services servers managed by DataSelf. DataSelf will use commercially reasonable efforts to make DataSelf Cloud service instances available with a monthly uptime percentage of at least 99.9% during any month of the year. Monthly uptime percentage = 100*(1\u2013 (number of minutes of unplanned offline services/number of minutes of planned online services)) Planned online services include the scheduled downtime for Windows Server updates (7pm PST on the 3rd Saturday of the month) and the upgrade of Tableau Server twice a year. For information purposes, the average uptime of the DataSelf Cloud Tableau Server was 99.97% in 2022.", "snippet_links": [{"key": "subscription-period", "type": "definition", "offset": [11, 30]}, {"key": "the-licensee", "type": "clause", "offset": [32, 44]}, {"key": "amazon-web-services", "type": "clause", "offset": [92, 111]}, {"key": "use-commercially-reasonable-efforts", "type": "clause", "offset": [155, 190]}, {"key": "cloud-service", "type": "clause", "offset": [208, 221]}, {"key": "monthly-uptime-percentage", "type": "clause", "offset": [249, 274]}, {"key": "the-year", "type": "definition", "offset": [313, 321]}, {"key": "number-of", "type": "definition", "offset": [360, 369]}, {"key": "online-services", "type": "definition", "offset": [437, 452]}, {"key": "services-include", "type": "clause", "offset": [470, 486]}, {"key": "scheduled-downtime", "type": "clause", "offset": [491, 509]}, {"key": "windows-server", "type": "definition", "offset": [514, 528]}, {"key": "a-year", "type": "definition", "offset": [620, 626]}, {"key": "for-information", "type": "clause", "offset": [628, 643]}], "hash": "be6ab3d0310beb04b893d435aff0b92d", "id": 5}, {"samples": [{"hash": "uRvw1SFrcM", "uri": "/contracts/uRvw1SFrcM#cloud-hosting", "label": "Master Services Agreement", "score": 34.3895978815, "published": true}], "size": 1, "snippet": "ADDITIONAL TERMS AND CONDITIONS 1 Scope", "snippet_links": [{"key": "terms-and-conditions-1", "type": "clause", "offset": [11, 33]}], "hash": "b60fbc13e226023042faf54c9a99b268", "id": 6}, {"samples": [{"hash": "ayK74rr8eYH", "uri": "/contracts/ayK74rr8eYH#cloud-hosting", "label": "Video Production Agreement", "score": 23.8944129944, "published": true}], "size": 1, "snippet": "The video shall be hosted and streamed from a commercial-grade content delivery network, enabling worldwide streaming of the video. This service is subject to fair use, whereby up to five thousand \u2018view-minutes\u2019 are included each month.", "snippet_links": [{"key": "content-delivery-network", "type": "clause", "offset": [63, 87]}, {"key": "subject-to", "type": "definition", "offset": [148, 158]}, {"key": "fair-use", "type": "definition", "offset": [159, 167]}, {"key": "five-thousand", "type": "clause", "offset": [183, 196]}], "hash": "b771a5e70c817617e0c9481f7a3d602e", "id": 7}, {"samples": [{"hash": "aM6Q2GcaILi", "uri": "/contracts/aM6Q2GcaILi#cloud-hosting", "label": "Call Off Contract", "score": 36.2028007507, "published": true}], "size": 1, "snippet": "5.8.1 The Supplier shall provide UK based 24x7 web hosting, 100% availability, scheduled maintenance to take place outside normal office working hours, ability to scale up or down according to demand, daily site and code backups held for at least a month and ability to restore site from backup, firewall protection and 24-hour monitoring against threats, immediate deployment of software updates and patches\n5.8.2 This cloud hosting shall be delivered by the Supplier.", "snippet_links": [{"key": "the-supplier-shall", "type": "clause", "offset": [6, 24]}, {"key": "web-hosting", "type": "definition", "offset": [47, 58]}, {"key": "scheduled-maintenance", "type": "definition", "offset": [79, 100]}, {"key": "office-working-hours", "type": "definition", "offset": [130, 150]}, {"key": "ability-to", "type": "clause", "offset": [152, 162]}, {"key": "scale-up", "type": "clause", "offset": [163, 171]}, {"key": "according-to", "type": "definition", "offset": [180, 192]}, {"key": "daily-site", "type": "definition", "offset": [201, 211]}, {"key": "a-month", "type": "definition", "offset": [247, 254]}, {"key": "firewall-protection", "type": "clause", "offset": [296, 315]}, {"key": "software-updates-and-patches", "type": "clause", "offset": [380, 408]}], "hash": "3de78a468d46274884b2ebf50c4c50a4", "id": 8}, {"samples": [{"hash": "dp6sQ4s730p", "uri": "/contracts/dp6sQ4s730p#cloud-hosting", "label": "Terms of Service", "score": 34.0791435242, "published": true}], "size": 1, "snippet": "The Services are instantiated in the Microsoft Azure platform and Client agrees that the terms of the Microsoft Client Agreement published at \u2587\u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587/licensing/docs/customeragree ment are included in this Agreement. Unisys\u2019s duties to Client for the elements of the Services that use or rely on the Microsoft Azure platform are coextensive with Microsoft\u2019s duties to Unisys for the Microsoft Azure platform (used or relied upon by the Service) according to such Microsoft agreement.", "snippet_links": [{"key": "the-services", "type": "definition", "offset": [0, 12]}, {"key": "microsoft-azure", "type": "definition", "offset": [37, 52]}, {"key": "client-agrees", "type": "clause", "offset": [66, 79]}, {"key": "terms-of-the", "type": "clause", "offset": [89, 101]}, {"key": "client-agreement", "type": "definition", "offset": [112, 128]}, {"key": "in-this-agreement", "type": "clause", "offset": [215, 232]}, {"key": "to-client", "type": "definition", "offset": [250, 259]}, {"key": "according-to", "type": "definition", "offset": [462, 474]}, {"key": "microsoft-agreement", "type": "definition", "offset": [480, 499]}], "hash": "61d67622d8d630cf99c32ab97f2ddcb9", "id": 9}, {"samples": [{"hash": "gwCImbfr2MQ", "uri": "/contracts/gwCImbfr2MQ#cloud-hosting", "label": "End User License Agreement", "score": 30.0086765289, "published": true}], "size": 1, "snippet": "During the Subscription Period, the Licensee\u2019s data and DataSelf software will be hosted on Amazon Web Services servers managed by Licensor. DataSelf will use commercially reasonable efforts to make DataSelf Cloud service instances available with a monthly uptime percentage of at least 99.5% during any month of the year. 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It typically outlines the scope of services, such as data storage, processing, and access, as well as the responsibilities of both the provider and the customer regarding security, uptime, and support. This clause ensures that both parties have a clear understanding of the expectations and limitations of the cloud hosting arrangement, thereby reducing the risk of disputes and ensuring reliable service delivery."}, "json": true, "cursor": ""}}