Common use of Client Satisfaction Clause in Contracts

Client Satisfaction. In the event of a complaint concerning insurance services, the policyholder may contact the Quality Service of AXA ASSISTANCE: ▪ By e-mail: xxxxxxxx.xxxx.xxx@xxx-xxxxxxxxxx.xxx ▪ By letter: AXA ASSISTANCE Customer Care Xxxxxx Xxxxxx 000 PO Box 1 1050 Brussels The complaint will be examined as quickly as possible by the Quality Service of AXA ASSISTANCE and processed as per the following timeframes. • A confirmation of receipt of the complaint will be sent within three working days with an explanation of further proceeding, unless a response is given within one week. • Within five days, a definitive response is sent to the policyholder, except in the case of complex problems, in which case the matter is dealt with within one month. • If this is impossible, the problem is analysed and a valid reason is given for the non-respect of the usual timeframes, with an indication within one month, of the length of time before a definitive response can be expected.

Client Satisfaction. In the event of a complaint concerning insurance services, the policyholder may contact the Quality Service of AXA ASSISTANCE: ▪  By e-mail: xxxxxxxx.xxxx.xxx@xxx-xxxxxxxxxx.xxx ▪  By letter: AXA ASSISTANCE Customer Care Xxxxxx Xxxxxx 000 PO Box 1 1050 Brussels The complaint will be examined as quickly as possible by the Quality Service of AXA ASSISTANCE and processed as per the following timeframes. •  A confirmation of receipt of the complaint will be sent within three working days with an explanation of further proceeding, unless a response is given within one week. •  Within five days, a definitive response is sent to the policyholder, except in the case of complex problems, in which case the matter is dealt with within one month. •  If this is impossible, the problem is analysed and a valid reason is given for the non-respect of the usual timeframes, with an indication within one month, of the length of time before a definitive response can be expected.

Client Satisfaction. In the event of a complaint concerning insurance services, the policyholder may contact the Quality Service of AXA ASSISTANCE: ▪ By e-mail: xxxxxxxx.xxxx.xxx@xxx-xxxxxxxxxx.xxx ▪ By letter: AXA ASSISTANCE Customer Care Xxxxxx Xxxxxx 000 PO Box 1 1050 Brussels The complaint will be examined as quickly as possible by the Quality Service of AXA ASSISTANCE and processed as per the following timeframes. • A confirmation of receipt of the complaint will be sent within three working days with an explanation of further proceeding, unless a response is given within one week. • Within five days, a definitive response is sent to the policyholder, except in the case of complex problems, in which case the matter is dealt with within one month. • If this is impossible, the problem is analysed and a valid reason is given for the non-respect of the usual timeframes, with an indication within one month, of the length of time before a definitive response can be expected.

Client Satisfaction. In the event of a complaint concerning insurance services, the policyholder may contact the Quality Service of AXA ASSISTANCE: ▪ By e-mail: xxxxxxxx.xxxx.xxx@xxx-xxxxxxxxxx.xxx ▪ By letter: AXA ASSISTANCE Customer Care Xxxxxx Xxxxxx 000 PO Box 1 1050 Brussels The complaint will be examined as quickly as possible by the Quality Service of AXA ASSISTANCE and processed as per the following timeframes. •  A confirmation of receipt of the complaint will be sent within three working days with an explanation of further proceeding, unless a response is given within one week. •  Within five days, a definitive response is sent to the policyholder, except in the case of complex problems, in which case the matter is dealt with within one month. •  If this is impossible, the problem is analysed and a valid reason is given for the non-respect of the usual timeframes, with an indication within one month, of the length of time before a definitive response can be expected.