Common use of Charges & Payment Clause in Contracts

Charges & Payment. 7.1. The Customer will pay and is responsible for the Charges, whether the Service is used by the Customer or someone else. This includes all Charges resulting from unauthorised or fraudulent use. The Customer will not be entitled to any reduction in Charges if it does not use all or any part of the Service. 7.2. Fixed Charges (such as line rental) are invoiced in advance and variable charges (such as usage) are invoiced in arrears. 7.3. Where you use a call forwarding feature on any of our Services, you agree and accept that such forwarded calls will be chargeable at the rate applicable on your tariff at the time. 7.4. DRC shall invoice the Customer on or at any time after acceptance of the Customer Order, delivery of the Goods and / or the provision of Service or as otherwise specified on a particular Order Form. 7.5. All payments shall be due 14 calendar days from the date of invoices. 7.6. The Customer will pay all Charges by direct debit, unless DRC agrees otherwise. In the event that a Customer is unwilling or unable to pay by DRC’s chosen automated means, or such automated means are not set up or fail for any reason before DRC invoices the Customer, an additional administration charge shall be levied for each invoice paid by another method. Administration charges may also be added by DRC for any Direct Debit returned by the bank as unpaid. 7.7. Where third-party debt collection services are used, overdue payments will be subject to additional commission payments levied by the debt collection agency. 7.8. Payment shall be made on or before the due date for payment, as detailed on each invoice. 7.9. All Charges are exclusive of any applicable Value Added Tax, which will be additionally payable at the applicable rate(s). 7.10. Payment should be made up front for all Equipment prior to DRC placing the Customer Order, in full and in cleared funds. 7.11. DRC may credit check the Customer from time to time to determine the credit limit on the Customer’s account. If DRC is not satisfied as to the creditworthiness of the Customer, it may notify the Customer that no further credit will be allowed. 7.12. The Customer is not entitled to change tariff to another tariff with a lower monthly fixed charge during the Minimum Term. 7.13. If the Customer does upgrade or change its tariff before the end of the initial Minimum Term, the Customer acknowledges and agrees that it must extend the agreement by a further Minimum Period. 7.14. Without limiting any other right or remedy to DRC, if the Customer fails to make any payment due to DRC under the Contract by the relevant due date for payment, DRC shall be entitled to: 7.14.1. Cancel any Customer Order or suspend any further provision of Goods and Services to the Customer; 7.14.2. Restrict or suspend the Service as set out in Clause 10; 7.14.3. Suspend payment of any Funding; and 7.14.4. Charge interest on the overdue amount at the rate of the then current Bank of England base rate, plus 3%, accruing on a daily basis from the Due Date until the date of actual payment. 7.15. In the event that the Customer disputes the amount of an invoice: 7.15.1. The Customer shall pay the undisputed portion of the invoice; 7.15.2. The Customer shall notify ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ within 10 Business Days of the date of the invoice providing details of: 7.15.2.1. The nature of the dispute; 7.15.2.2. The amount in dispute; and 7.15.2.3. Any evidence to support the undisputed amount. 7.15.3. If DRC can demonstrate that the invoice is correct, DRC shall be entitled to charge interest in accordance with Clause 7.5.3 and; 7.15.4. If DRC determines that the disputed invoice is incorrect DRC shall issue a corrected version of the invoice and either issue a credit note for the difference or, if so agreed between the parties, credit such disputed invoice in full and re-invoice correctly. 7.16. DRC may impose charges in the following circumstances brought about by a Customer request for: 7.16.1. Change to a service configuration such as (but not limited to) change of call routing configuration, upload of new audios and change to Service features; 7.16.2. Transfer of any telephone number to another Provider (minimum charge £50 for up to 5 numbers). 7.16.3. Service modification charge - £50 7.16.4. Service reactivation charge - £50 7.16.5. Service cease / transfer charge - £50 7.16.6. Router reconfiguration charge - £75 7.16.7. No fault found charge / fault on customer premise or hardware - £125 7.16.8. Engineer site visit charges – if Openreach attend the site and the fault is found to be within the customer premise then charges start at £135 for the first hour and then further charges may apply for any hardware required for the fault to be resolved. 7.16.9. Porting charges – Port Order Rejection - £16.88 per rejection 7.16.10. Porting charges – Porting Date Change - £32.82 per change 7.16.11. Porting charges – Port Order Cancellation - £16.88 per port 7.16.12. All charges are exclusive of VAT. 7.17. Due to the nature of roamed usage, this may be invoiced to you several months in arrears and there shall be no time restriction on the invoicing of such usage and standard payment terms shall apply to these Service Charges.

Charges & Payment. 7.1. The Customer will pay and is responsible for the Charges, whether the Service is used by the Customer or someone else. This includes all Charges resulting from unauthorised or fraudulent use. The Customer will not be entitled to any reduction in Charges if it does not use all or any part of the Service. 7.2. Fixed Charges (such as line rental) are invoiced in advance and variable charges (such as usage) are invoiced in arrears. 7.3. Where you use a call forwarding feature on any of our Services, you agree and accept that such forwarded calls will be chargeable at the rate applicable on your tariff at the time. 7.4. DRC shall invoice the Customer on or at any time after acceptance of the Customer Order, delivery of the Goods and / or the provision of Service or as otherwise specified on a particular the Order Form. 7.5. All payments shall be due 14 calendar days from the date of invoices. 7.67.4. The Customer will pay all Charges by direct debit, unless DRC agrees otherwise. In the event that a Customer is unwilling or unable to pay by DRC’s chosen automated means, or such automated means are not set up or fail for any reason before DRC invoices the Customer, an additional administration charge shall be levied for each invoice paid by another method. Administration charges may also be added by DRC for any Direct Debit returned by the bank as unpaid. 7.77.5. Where third-third party debt collection services are used, overdue payments will be subject to additional commission payments levied by the debt collection agency. 7.87.6. Payment shall be made on or before the due date for payment, as detailed on each the invoice. 7.97.7. All Charges are exclusive of any applicable Value Added Tax, which will be additionally payable at the applicable rate(s). 7.107.8. Payment In the absence of a Funding credit balance, payment should be made up front for all Equipment prior to DRC placing the Customer Order, . Payment should be in full and in cleared funds. 7.117.9. DRC may credit check the Customer from time to time to determine the credit limit on the Customer’s account. If DRC is not satisfied as to the creditworthiness of the Customer, it may notify the Customer that no further credit will be allowed. 7.12. The Customer is not entitled to change tariff to another tariff with a lower monthly fixed charge during the Minimum Term. 7.13. If the Customer does upgrade or change its tariff before the end of the initial Minimum Term, the Customer acknowledges and agrees that it must extend the agreement by a further Minimum Period. 7.147.10. Without limiting any other right or remedy to DRC, if the Customer fails to make any payment due to DRC under the Contract by the relevant due date for payment, DRC shall be entitled to: 7.14.17.10.1. Cancel any Customer Order or suspend any further provision of Goods and Services to the Customer; 7.14.27.10.2. Restrict or suspend the Service as set out in Clause 10;. 7.14.37.10.3. Suspend payment of any Funding; and 7.14.47.10.4. Charge interest on the overdue amount at the rate of the then current Bank of England base rate, plus 3%, accruing on a daily basis from the Due Date until the date of actual payment. 7.157.11. In the event that the Customer disputes the amount of an the invoice: 7.15.17.11.1. The Customer shall pay the undisputed portion of the invoice; 7.15.27.11.2. The Customer shall notify ▇▇▇▇▇▇▇▇@▇▇▇.▇▇▇ within 10 ten Business Days of the date of the invoice providing details of:; 7.15.2.17.11.2.1. The nature of the dispute; 7.15.2.27.11.2.2. The amount in dispute; and 7.15.2.37.11.2.3. Any evidence to support the undisputed amount. 7.15.37.11.3. If DRC can demonstrate that the invoice is correct, DRC shall be entitled to charge interest in accordance with Clause 7.5.3 and; 7.15.47.11.4. If DRC determines that the disputed invoice is incorrect DRC shall issue a corrected version of the invoice and either issue a / or apply the relevant credit note for to the difference or, if so agreed between the parties, credit such disputed invoice in full and re-invoice correctlyCustomer’s account. 7.167.12. DRC may impose charges in the following circumstances brought about by a Customer request for: 7.16.17.12.1. Change to a service configuration such as (but not limited to) change of call routing configuration, upload of new audios and change to Service features; 7.16.27.12.2. Transfer of any telephone number to another Provider (minimum charge £50 for up to 5 numbers). 7.16.3. Service modification charge - £50 7.16.4. Service reactivation charge - £50 7.16.5. Service cease / transfer charge - £50 7.16.6. Router reconfiguration charge - £75 7.16.7. No fault found charge / fault on customer premise or hardware - £125 7.16.8. Engineer site visit charges – if Openreach attend the site and the fault is found to be within the customer premise then charges start at £135 for the first hour and then further charges may apply for any hardware required for the fault to be resolved. 7.16.9. Porting charges – Port Order Rejection - £16.88 per rejection 7.16.10. Porting charges – Porting Date Change - £32.82 per change 7.16.11. Porting charges – Port Order Cancellation - £16.88 per port 7.16.12. All charges are exclusive of VAT. 7.17. Due to the nature of roamed usage, this may be invoiced to you several months in arrears and there shall be no time restriction on the invoicing of such usage and standard payment terms shall apply to these Service Charges.