Common use of Cancellation/Refund Policy Clause in Contracts

Cancellation/Refund Policy. The option to cancel a shipping order is available at any time, at no cost and with no cancellation fee, as long as the order has not yet been assigned (dispatched) to a Carrier (transporter). Our services are considered rendered when a Carrier (transporter) is assigned to an order. Refunds will be processed within 48 business hours of the cancellation request. Cancellation of an order must be submitted in writing via email sent to xxxx@xxxxxxx.xxx. Montway, Inc. does not accept or honor cancellations made via phone call. Once a Carrier (transporter) has been assigned (dispatched) to a shipping order, Montway, Inc. notifies Customer via email (to the email address provided at service booking). If Customer decides to cancel the shipping order after a Carrier (transporter) has been assigned (dispatched), $199 cancellation fee will be assessed, as our services have been rendered. Any remaining balance will be refunded in full. Contract Terms and Liability Disclaimer