Bona Fide / New Business Request Process 12-1 Sample Clauses

Bona Fide / New Business Request Process 12-1. BFR-1: Percentage of BFR/NBR Requests Processed Within 30 Business Days 12-1BFR-2: Percentage of Quotes Provided for Authorized BFR/NBR Requests Processed Within X (10/30/60) Business Days 12-2Appendix A: Reporting Scope 1A-1: Standard Service Groupings 1A-2: Standard Service Order Activities 1Appendix B: Glossary of Acronyms and Terms 1Appendix C: BellSouth Audit Policy 1 Section 1: Operations Support Systems (OSS)OSS-1: Average Response Time and Response Interval (Pre-Ordering/ Ordering)DefinitionAverage response time and response intervals are the average times and number of requests responded to within certain intervals for accessing legacy data associated with appointment scheduling, service & feature availability, address verification, request for Telephone numbers (TNs), and Customer Service Records (CSRs). ExclusionsNone Business RulesThe average response time for retrieving pre-order/order information from a given legacy system is determined by summing the response times for all requests submitted to the legacy systems during the reporting period and dividing by the total number of legacy system requests for that month.The response interval starts when the client application (LENS or TAG for CLECs and RNS or ROS for BellSouth) submits a request to the legacy system and ends when the appropriate response is returned to the client application. The number of accesses to the legacy systems during the reporting period which take less than 2.3 seconds, the number of accesses which take more than 6 seconds, and the number which are less than or equal to 6.3 seconds are also captured. CalculationResponse Time = (a - b)• a = Date & Time of Legacy Response• b = Date & Time of Legacy RequestAverage Response Time = c / d• c = Sum of Response Times• d = Number of Legacy Requests During the Reporting Period Report Structure• Not CLEC Specific• Not Product/Service Specific• Regional Level Data Retained Relating to CLEC ExperienceRelating to BellSouth Performance• Report Month• Legacy Contract (per reporting dimension)• Response Interval• Regional Scope• Report Month• Legacy Contract (per reporting dimension)• Response Interval• Regional ScopeSQM Disaggregation - Analog/Benchmark SQM Level of DisaggregationSQM Analog/Benchmark• RSAG – Address (Regional Street Address Guide- Address) – stores street address information used to validate customer addresses. CLECs and BellSouth query this legacy system.• RSAG – TN (Regional Street Address Guide-Telephone number) – contains information about facilities available and telephone numbers working at a given address. CLECs and BellSouth query this legacy system.• ATLAS (Application for Telephone Number Load Administration and Selection) – acts as a warehouse for storing telephone numbers that are available for assignment by the system. It enables CLECs and BellSouth service reps to select and reserve telephone numbers. CLECs and BellSouth query this legacy system.• COFFI (Central Office Feature File Interface) – stores information about product and service offerings and availability. CLECs query this legacy system.• DSAP (DOE Support Application) – provides due date information. CLECs and BellSouth query this legacy system.• HAL/CRIS (Hands-Off Assignment Logic/Customer Record Information System) – a system used to access the Business Office Customer Record Information System (BOCRIS). It allows BellSouth servers, including LENS, access to legacy systems. CLECs query this legacy system.• P/SIMS (Product/Services Inventory Management system) – provides information on capacity, tariffs, inventory and service availability. CLECs query this legacy system.• OASIS (Obtain Available Services Information Systems)– Information on feature and rate availability. BellSouth queries this legacy system. Table 1: Legacy System Access Times For RNS SystemContract Table 2: Legacy System Access Times For R0S SystemContract