Body Language Sample Clauses

Body Language. Employees must pay close attention to the body language of a potentially violent client. A hostile stance increases tension and interferes with verbal communication. When approaching an angry person: • Stand about one metre (three feet) away (that is, outside the individual’s personal space), on an angle (as opposed to directly in front of the person) and on the person’s non- dominant side (people usually wear watches and part hair on the non-dominant side). • Place yourself so that you have a clear exit. • Position yourself on the same physical level; avoid standing over the person. • Use calm body language: hands open, attentive facial expression, relaxed posture. • Avoid pointing or gesturing; make no sudden movements. • Avoid touching the person. • Avoid staring eye contact.

Body Language. Relationship between mentoree/mentor and other party Quality of eye contact from mentor/mentoree Xxxxxx’s/mentoree’s speaking mannerisms and reactions