Availability (M-S) Sample Clauses
The 'Availability (M-S)' clause defines the required periods during which a service or resource must be accessible, specifically from Monday to Saturday. It typically outlines the exact hours of operation on these days, ensuring that users or clients know when they can expect the service to be available. This clause is essential for setting clear expectations and preventing disputes about service accessibility outside the specified days and times.
Availability (M-S). SLA Name: Availability
Availability (M-S). 5.5.8.1 Availability (M-S) SLA Name: Availability Definition: The percentage of time a CALNET 3 service is fully functional and available for use each calendar month. Measurement Process: The monthly Availability Percentage shall be based on the accumulative total of all Unavailable Time derived from all trouble tickets closed, for the affected service (Per Circuit ID), per calendar month. The monthly Availability Percentage equals the Scheduled Uptime per month less Unavailable Time per month divided by Scheduled Uptime per month multiplied by 100. Scheduled Uptime is 24 x number of days in the month. All Unavailable Time applied to other SLAs, which results in a remedy, will be excluded from the monthly accumulated total. Services: Objective(s): SLA Objective Table 1 – Required Network Side Interface Basic (B) Standard (S) Premier (P) Bidder’s Objective Commitment (B, S or P)
5.5.8.1 Availability (M-S) Objective(s), continued: With the exception of XDSL, Bidder shall identify any additional Contractor identified network side interfaces not listed in the Table 1 above for InFRa and InFRaM services. Bidder shall provide an objective commitment percentage for each additional network side interface which must be above 99.2%: Rights and Remedies Per Occurrence: N/A Monthly Aggregated Measurements: First month the service fails to meet the committed SLA objective shall result in a 15 percent rebate of the TMRC and two (2) Business Days of the ADUC, when usage applies. The second consecutive month the service fails to meet the committed SLA objective shall result in a 30 percent rebate of TMRC and two (2) Business Days of the ADUC, when usage applies. Each additional consecutive month the service fails to meet the committed SLA objective shall result in a 50 percent rebate of the TMRC and two (2) Business Days of the ADUC, when usage applies. 1 3 4 5 6 7 9 10 ▇▇▇▇▇▇ understands the Requirement and shall meet or exceed it? Yes X No