{"component": "clause", "props": {"groups": [{"snippet_links": [{"key": "a-percentage", "type": "definition", "offset": [30, 42]}, {"key": "total-minutes", "type": "definition", "offset": [51, 64]}, {"key": "calendar-month", "type": "definition", "offset": [69, 83]}, {"key": "excused-outages", "type": "definition", "offset": [130, 145]}, {"key": "availability-target", "type": "clause", "offset": [177, 196]}, {"key": "based-on", "type": "definition", "offset": [259, 267]}, {"key": "service-start-date", "type": "clause", "offset": [312, 330]}], "snippet": "Availability is calculated as a percentage of 100% total minutes per calendar month as follows: Total Minutes in Calendar Month \u2013 Excused Outages \u2013 Non-Excused Outages* X 100 > Availability Target Total \u2013 Excused Outages Note: The availability calculation is based on the entire calendar month regardless of the Service start date.", "samples": [{"hash": "4aeyt9Liw2u", "uri": "/contracts/4aeyt9Liw2u#availability-calculation", "label": "Saas Listing Agreement", "score": 35.327381134, "published": true}, {"hash": "lgs08xVayce", "uri": "/contracts/lgs08xVayce#availability-calculation", "label": "Saas Listing Agreement", "score": 32.8336410522, "published": true}, {"hash": "grsGss5IHcn", "uri": "/contracts/grsGss5IHcn#availability-calculation", "label": "Saas Listing Agreement", "score": 30.9494190216, "published": true}], "size": 6, "hash": "5052c9b13e7ca21606150463be004c31", "id": 1}, {"snippet_links": [{"key": "the-service", "type": "clause", "offset": [48, 59]}, {"key": "the-platform", "type": "definition", "offset": [69, 81]}, {"key": "a-month", "type": "definition", "offset": [283, 290]}, {"key": "total-number-of", "type": "definition", "offset": [300, 315]}], "snippet": "An availability (A) of 99.85% is guaranteed for the service, meaning the platform the service is running on, not the VA software or the Control Portal. Availability is calculated as follows: A = 100% * [1 \u2013 (t : T)] t = the number of minutes that the service was out of order during a month. T = the total number of minutes a month for which availability is guaranteed, as mentioned above.", "samples": [{"hash": "dGB7oA53o8v", "uri": "/contracts/dGB7oA53o8v#availability-calculation", "label": "User Agreement", "score": 28.0579490662, "published": true}, {"hash": "6ooVkIkrNHO", "uri": "/contracts/6ooVkIkrNHO#availability-calculation", "label": "User Agreement", "score": 26.1828517914, "published": true}, {"hash": "bO532sp3rRv", "uri": "/contracts/bO532sp3rRv#availability-calculation", "label": "User Agreement", "score": 26.0295600891, "published": true}], "size": 6, "hash": "8cdeebda03dbeddf39273b05e5d85624", "id": 2}, {"snippet_links": [{"key": "borrowing-base-property", "type": "definition", "offset": [9, 32]}], "snippet": "For each Borrowing Base Property which is not an OD Property:", "samples": [{"hash": "dZzuJfbvFAh", "uri": "/contracts/dZzuJfbvFAh#availability-calculation", "label": "Loan Agreement (Cedar Shopping Centers Inc)", "score": 21.8514709473, "published": true}, {"hash": "y7zsKFvv4r", "uri": "/contracts/y7zsKFvv4r#availability-calculation", "label": "Loan Agreement (Cedar Shopping Centers Inc)", "score": 21.0, "published": true}, {"hash": "a3rIOo7P0Wd", "uri": "/contracts/a3rIOo7P0Wd#availability-calculation", "label": "Loan Agreement (Cedar Shopping Centers Inc)", "score": 21.0, "published": true}], "size": 3, "hash": "0ffba8954a01c08f0fab3a8921130031", "id": 3}, {"snippet_links": [{"key": "calendar-month", "type": "definition", "offset": [31, 45]}, {"key": "total-number-of", "type": "definition", "offset": [130, 145]}], "snippet": "Availability is calculated per calendar month. For a given calendar month, the calculation is as follows where where (a) T is the total number of minutes in the calendar month and (b) D is the \u201cMaterial Downtime\u201d in seconds during that month. Availability = 100 x ((t-d) / t)", "samples": [{"hash": "5Fah0vTfl3r", "uri": "/contracts/5Fah0vTfl3r#availability-calculation", "label": "Master Services Agreement", "score": 34.0650672913, "published": true}, {"hash": "5PapB6WS7xA", "uri": "/contracts/5PapB6WS7xA#availability-calculation", "label": "Master Services Agreement", "score": 33.8902626038, "published": true}], "size": 2, "hash": "38936e7fb56d8ee9d827fd7678be5aef", "id": 4}, {"snippet_links": [{"key": "based-on", "type": "definition", "offset": [55, 63]}, {"key": "availability-measurement", "type": "clause", "offset": [68, 92]}, {"key": "total-downtime", "type": "definition", "offset": [138, 152]}, {"key": "hours-of-operation", "type": "definition", "offset": [226, 244]}, {"key": "table-5", "type": "definition", "offset": [268, 275]}, {"key": "definition-of-terms", "type": "clause", "offset": [277, 296]}, {"key": "specific-service", "type": "definition", "offset": [336, 352]}, {"key": "not-available", "type": "clause", "offset": [356, 369]}, {"key": "excluded-downtime", "type": "definition", "offset": [370, 387]}, {"key": "by-the-customer", "type": "clause", "offset": [420, 435]}, {"key": "in-writing", "type": "clause", "offset": [436, 446]}, {"key": "in-advance", "type": "clause", "offset": [447, 457]}, {"key": "as-agreed", "type": "clause", "offset": [465, 474]}, {"key": "exhibit-c", "type": "definition", "offset": [478, 487]}, {"key": "section-33", "type": "clause", "offset": [488, 499]}, {"key": "number-of-hours", "type": "definition", "offset": [544, 559]}, {"key": "measurement-period", "type": "clause", "offset": [567, 585]}, {"key": "calculation-period", "type": "definition", "offset": [586, 604]}], "snippet": "The availability calculation for the above sections is based on the availability measurement and performed as follows: AVAILABILITY=100- (TOTAL DOWNTIME-ECLUDED DOWNTIME) *100 --------------------------------------------- SUM(HOURS OF OPERATION PER CALULATION PERIOD) TABLE 5: DEFINITION OF TERMS DOWNTIME means the time during which a specific service is not available EXCLUDED DOWNTIME means Downtime that is approved by the Customer in writing in advance and/or as agreed in EXHIBIT C SECTION 3.3 (DOWNTIME) HOURS OF OPERATION PER means the number of hours in the Measurement Period CALCULATION PERIOD", "samples": [{"hash": "eKsZ2cuJGM5", "uri": "/contracts/eKsZ2cuJGM5#availability-calculation", "label": "Service Level Agreement (Tecnomatix Technologies LTD)", "score": 18.0, "published": true}, {"hash": "8YJptu71mjr", "uri": "/contracts/8YJptu71mjr#availability-calculation", "label": "Services Agreement (Tecnomatix Technologies LTD)", "score": 18.0, "published": true}], "size": 2, "hash": "bae00f4ce47aa0a63732a57942d83fb8", "id": 5}, {"snippet_links": [{"key": "the-service", "type": "clause", "offset": [48, 59]}, {"key": "the-platform", "type": "definition", "offset": [69, 81]}, {"key": "a-month", "type": "definition", "offset": [285, 292]}, {"key": "total-number-of", "type": "definition", "offset": [302, 317]}, {"key": "the-netherlands", "type": "clause", "offset": [563, 578]}], "snippet": "An availability (A) of 99.85% is guaranteed for the service, meaning the platform the service is running on, not the SAS\u00ae software or the Control Portal. Availability is calculated as follows: A = 100% * [1 \u2013 (t : T)] t = the number of minutes that the service was out of order during a month. T = the total number of minutes a month for which availability is guaranteed, as mentioned above. Stationsplein 45 A4.004 Tel +\u2587\u2587 (\u2587)\u2587\u2587 \u2587\u2587\u2587 \u2587\u2587 \u2587\u2587 CC Rotterdam 62931547 BIC \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 3013 AK Rotterdam Email \u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 VAT NL855020350B01 IBAN \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 EUR The Netherlands Internet \u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 BANK ABNAMRO \u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587 USD", "samples": [{"hash": "8Ul0hEpdWws", "uri": "/contracts/8Ul0hEpdWws#availability-calculation", "label": "User Agreement", "score": 29.4430580139, "published": true}], "size": 1, "hash": "e914155151c33aa40e99f55a084822cf", "id": 6}, {"snippet_links": [{"key": "availability-of", "type": "clause", "offset": [4, 19]}, {"key": "according-to", "type": "definition", "offset": [86, 98]}, {"key": "total-minutes", "type": "definition", "offset": [165, 178]}], "snippet": "The availability of the Terremark Infrastructure for a given month will be calculated according to the following formula (referred to herein as the \u201cAvailability\u201d): Total minutes in month unavailable = TMU", "samples": [{"hash": "7hZS2nuuRyI", "uri": "/contracts/7hZS2nuuRyI#availability-calculation", "label": "Service Level Agreement", "score": 21.4503765106, "published": true}], "size": 1, "hash": "12b8743ae15f2d6fe2c23ebe8076e2c5", "id": 7}, {"snippet_links": [{"key": "availability-sla", "type": "definition", "offset": [4, 20]}, {"key": "total-minutes", "type": "definition", "offset": [44, 57]}, {"key": "device-service", "type": "clause", "offset": [70, 84]}, {"key": "per-month", "type": "clause", "offset": [92, 101]}, {"key": "days-in-month", "type": "definition", "offset": [111, 124]}, {"key": "service-outage-time", "type": "definition", "offset": [149, 168]}, {"key": "maintenance-window", "type": "definition", "offset": [190, 208]}], "snippet": "The Availability SLA is calculated as:\n(1 - Total minutes of Serviced Device Service Outage per month ) x 100% Days in month x 24 hours x 60 minutes Service Outage time does not include any Maintenance Window time.", "samples": [{"hash": "7eBF0PCnfj9", "uri": "/contracts/7eBF0PCnfj9#availability-calculation", "label": "Service Level Agreement", "score": 20.8193016052, "published": true}], "size": 1, "hash": "b0dc8ae72fce09800ccec21eec850cca", "id": 8}, {"snippet_links": [{"key": "availability-term", "type": "definition", "offset": [11, 28]}, {"key": "supplier-shall", "type": "clause", "offset": [30, 44]}, {"key": "calculate-the", "type": "clause", "offset": [45, 58]}, {"key": "average-availability", "type": "definition", "offset": [68, 88]}, {"key": "based-on", "type": "definition", "offset": [89, 97]}, {"key": "within-thirty", "type": "clause", "offset": [126, 139]}, {"key": "days-after", "type": "definition", "offset": [145, 155]}, {"key": "production-period", "type": "definition", "offset": [172, 189]}], "snippet": "During the Availability Term, Supplier shall calculate the Measured Average Availability based on the formula set forth below within thirty (30) days after the end of each Production Period.", "samples": [{"hash": "lPiFISefnqb", "uri": "/contracts/lPiFISefnqb#availability-calculation", "label": "Service and Maintenance Agreement (Mge Energy Inc)", "score": 19.0, "published": true}], "size": 1, "hash": "534ff5ecc8d52e91595d266d65cd2518", "id": 9}, {"snippet_links": [{"key": "based-on", "type": "definition", "offset": [16, 24]}, {"key": "monthly-calculation", "type": "clause", "offset": [27, 46]}, {"key": "total-number-of-hours", "type": "clause", "offset": [122, 143]}, {"key": "calendar-month", "type": "definition", "offset": [155, 169]}, {"key": "measured-period", "type": "definition", "offset": [193, 208]}, {"key": "not-available", "type": "clause", "offset": [265, 278]}, {"key": "calculation-of-the", "type": "clause", "offset": [363, 381]}, {"key": "availability-measurement", "type": "clause", "offset": [382, 406]}, {"key": "by-customer", "type": "clause", "offset": [467, 478]}, {"key": "authorized-users", "type": "definition", "offset": [486, 502]}, {"key": "not-limited", "type": "clause", "offset": [518, 529]}, {"key": "authentication-credentials", "type": "definition", "offset": [587, 613]}, {"key": "service-interruption", "type": "definition", "offset": [665, 685]}, {"key": "other-interruptions", "type": "clause", "offset": [705, 724]}, {"key": "services-offerings", "type": "definition", "offset": [739, 757]}], "snippet": "Availability is based on a monthly calculation. The calculation will be as follows: ((a - b) / a) x 100, where \u201ca\u201d is the total number of hours in a given calendar month (such month being the \u201cMeasured Period\u201d), and \u201cb\u201d is the total number of hours that service is not Available in the Measured Period (\u201cModulate Downtime\u201d). Specifically excluded from \u201cb\u201d in the calculation of the Availability measurement are (1) issues arising from misuse of the Modulate Software by Customer or its authorized users, including but not limited to (i) incorrect or malformed API requests; (ii) invalid authentication credentials; or (iii) use by an unauthorized party; and/or (2) service interruption due to downtime or other interruptions of Amazon Web Services offerings such as (but not necessarily limited to) DynamoDB, S3, EC2, and RDS.", "samples": [{"hash": "eDXAzbFmUlS", "uri": "/contracts/eDXAzbFmUlS#availability-calculation", "label": "Online Terms and Conditions", "score": 35.2671673614, "published": true}], "size": 1, "hash": "c289fdda4c91014b96fdc16d5a66a26a", "id": 10}], "next_curs": "CmESW2oVc35sYXdpbnNpZGVyY29udHJhY3Rzcj0LEhZDbGF1c2VTbmlwcGV0R3JvdXBfdjU2IiFhdmFpbGFiaWxpdHktY2FsY3VsYXRpb24jMDAwMDAwMGEMogECZW4YACAA", "clause": {"title": "Availability Calculation", "parents": [["availability-of-the-service", "Availability of the service"], ["availability", "Availability"], ["miscellaneous", "MISCELLANEOUS"], ["general-provisions", "General Provisions"], ["notices-consents-and-approvals-in-writing", "Notices, Consents, and Approvals in Writing"]], "children": [["frequency-of-data-collection", "Frequency of Data Collection"], ["invalidity", "Invalidity"], ["lien-priority", "Lien Priority"], ["cross-default", "Cross Default"], ["seizures", "Seizures"]], "size": 34, "id": "availability-calculation", "related": [["availability-of-earnings-statements", "Availability of Earnings Statements", "Availability of Earnings Statements"], ["funds-availability", "Funds Availability", "Funds Availability"], ["funding-availability", "FUNDING AVAILABILITY", "FUNDING AVAILABILITY"], ["rdds-availability", "RDDS availability", "RDDS availability"], ["system-availability", "System Availability", "System Availability"]], "related_snippets": [], "updated": "2025-07-24T04:27:57+00:00", "also_ask": ["What are the most negotiable elements in the Availability Calculation clause?", "Which drafting components are essential to ensure clarity and minimize disputes?", "What are the most common risks or ambiguities that could undermine enforceability?", "How does this clause compare to industry-standard availability calculations?", "What factors do courts consider when interpreting or enforcing Availability Calculation provisions?"], "drafting_tip": "Specify the calculation method, define relevant time periods, and clarify exclusions to ensure accuracy, prevent disputes, and promote transparency.", "explanation": "The Availability Calculation clause defines how the operational uptime or availability of a service, system, or equipment is measured and reported. Typically, this clause outlines the specific metrics, timeframes, and methods used to calculate the percentage of time a service is accessible and functioning as agreed, often excluding scheduled maintenance or force majeure events from the calculation. Its core practical function is to provide a clear, objective standard for assessing service performance, which helps both parties monitor compliance with service level agreements and address any deficiencies."}, "json": true, "cursor": ""}}