{"component": "clause", "props": {"groups": [{"snippet_links": [{"key": "reasonable-commercial-efforts", "type": "definition", "offset": [32, 61]}, {"key": "to-maintain", "type": "clause", "offset": [62, 73]}, {"key": "availability-of-the-services", "type": "clause", "offset": [74, 102]}, {"key": "a-day", "type": "definition", "offset": [112, 117]}, {"key": "days-per-week", "type": "clause", "offset": [121, 134]}, {"key": "planned-downtime", "type": "clause", "offset": [152, 168]}, {"key": "reasonable-notice", "type": "clause", "offset": [193, 210]}, {"key": "caused-by", "type": "clause", "offset": [240, 249]}, {"key": "a-force-majeure-event", "type": "clause", "offset": [250, 271]}], "samples": [{"hash": "7Q93obTO3XF", "uri": "/contracts/7Q93obTO3XF#availability-and-support", "label": "Sage Accountant Cloud Subscription Terms and Conditions", "score": 31.0069541931, "published": true}, {"hash": "hUcSINGlh3O", "uri": "/contracts/hUcSINGlh3O#availability-and-support", "label": "Sage Accountant Cloud Subscription Terms and Conditions", "score": 28.4666786194, "published": true}], "snippet": "19.1. 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Availability. We will use reasonable efforts to maintain availability of the Services 24 hours a day, 7 days per week, except for scheduled maintenance, of which we shall give at least 8 hours\u2019 notice via the Services. You can view any scheduled maintenance windows, availability and performance status at \u2587\u2587\u2587\u2587\u2587://\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587. Maintenance windows are determined by Salesforce (and are not subject to agreement in advance). While maintenance is typically conducted outside of ordinary working hours, we do not set maintenance windows and have no ability to change them. 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Unless other support terms are specified by \u2587\u2587\u2587\u2587\u2587\u2587\u2587 from time to time, \u2587\u2587\u2587\u2587\u2587\u2587\u2587 agrees to provide front-end LMS support Monday through Friday between (1:00 a.m. to 5:00 p.m UK), excluding holidays. \u2587\u2587\u2587\u2587\u2587\u2587\u2587 will respond to general support issues within one (1) business day, after which they will be escalated as may be specified by \u2587\u2587\u2587\u2587\u2587\u2587\u2587 from time to time. 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During the Subscription Term or Evaluation Period, SentinelOne will undertake commercially reasonable efforts to make DataSet available. Notwithstanding the foregoing, SentinelOne reserves the right to suspend Customer's access to DataSet: (a) for scheduled or emergency maintenance, provided, however, SentinelOne will give Customer prior written notice of any such modification reasonably in advance, for scheduled maintenance at least seven (7) days in advance. 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Availability. We will use commercially reasonable efforts to maintain availability of the Service 24 hours a day, 7 days per week, subject to planned maintenance, Force Majeure Events and other terms of this Agreement. We will use reasonable efforts to schedule planned maintenance affecting the availability of the Service at non-peak times. We will use commercially reasonable efforts to notify you as soon as reasonably practical of any unplanned downtime of the Service and resolve the issue as soon as practical.", "size": 2, "hash": "2be922dc440ed02e5eef94b9f33eede1", "id": 6}, {"snippet_links": [{"key": "service-administration", "type": "clause", "offset": [0, 22]}, {"key": "technical-support", "type": "clause", "offset": [27, 44]}, {"key": "hosted-service", "type": "clause", "offset": [53, 67]}, {"key": "the-provider", "type": "definition", "offset": [90, 102]}, {"key": "service-level-agreement", "type": "definition", "offset": [105, 128]}], "samples": [{"hash": "2fGd1L0H6cS", "uri": "/contracts/2fGd1L0H6cS#availability-and-support", "label": "Services and Subscription Agreement", "score": 28.7039680481, "published": true}], "snippet": "Service administration and technical support for the Hosted Service shall be set forth in the Provider's Service Level Agreement.", "size": 1, "hash": "474798cbe71217497e35e5aeb7e70f27", "id": 7}, {"snippet_links": [{"key": "unless-otherwise-specified-in", "type": "clause", "offset": [4, 33]}, {"key": "the-supplier-shall", "type": "clause", "offset": [41, 59]}, {"key": "services-available", "type": "clause", "offset": [78, 96]}, {"key": "a-day", "type": "definition", "offset": [106, 111]}, {"key": "a-week", "type": "definition", "offset": [124, 130]}, {"key": "planned-maintenance", "type": "definition", "offset": [148, 167]}, {"key": "maintenance-window", "type": "clause", "offset": [191, 209]}, {"key": "uk-time", "type": "definition", "offset": [234, 241]}, {"key": "unscheduled-maintenance", "type": "clause", "offset": [252, 275]}, {"key": "outside-business-hours", "type": "clause", "offset": [286, 308]}, {"key": "provided-that", "type": "clause", "offset": [310, 323]}, {"key": "reasonable-endeavours", "type": "definition", "offset": [346, 367]}, {"key": "the-customer", "type": "definition", "offset": [376, 388]}, {"key": "in-advance", "type": "clause", "offset": [427, 437]}, {"key": "the-supplier-will", "type": "clause", "offset": [480, 497]}, {"key": "services-and", "type": "clause", "offset": [523, 535]}, {"key": "no-additional-cost", "type": "clause", "offset": [539, 557]}, {"key": "provide-the", "type": "clause", "offset": [575, 586]}, {"key": "during-business-hours", "type": "clause", "offset": [651, 672]}, {"key": "in-accordance-with", "type": "clause", "offset": [673, 691]}, {"key": "support-services-policy", "type": "definition", "offset": [707, 730]}, {"key": "in-effect", "type": "clause", "offset": [731, 740]}, {"key": "at-the-time", "type": "clause", "offset": [741, 752]}, {"key": "services-are-provided", "type": "clause", "offset": [771, 792]}], "samples": [{"hash": "8AMkJr716e9", "uri": "/contracts/8AMkJr716e9#availability-and-support", "label": "Master Services Agreement", "score": 31.3701648712, "published": true}], "snippet": "3.1 Unless otherwise specified in a SOW, the Supplier shall make the Platform Services available 24 hours a day, seven days a week, except for:\n(a) planned maintenance carried out during the maintenance window of [10.00 pm to 2.00 am UK time]; and\n(b) unscheduled maintenance performed outside Business Hours, provided that the Supplier has used reasonable endeavours to give the Customer at least [[6] Business Hours\u2019] notice in advance.\n3.2 Unless otherwise specified in a SOW, the Supplier will, as part of the Platform Services and at no additional cost to the Customer, provide the Customer with the Supplier\u2019s standard customer support services during Business Hours in accordance with the Supplier\u2019s Support Services Policy in effect at the time that the Platform Services are provided.", "size": 1, "hash": "5da74d2f5264a25dddd50167cd48394a", "id": 8}, {"snippet_links": [{"key": "made-available", "type": "clause", "offset": [29, 43]}, {"key": "in-the-case", "type": "clause", "offset": [104, 115]}, {"key": "attempt-to-resolve", "type": "definition", "offset": [173, 191]}, {"key": "as-soon-as-possible", "type": "definition", "offset": [197, 216]}, {"key": "the-fee", "type": "definition", "offset": [218, 225]}, {"key": "referral-fees", "type": "clause", "offset": [262, 275]}, {"key": "pay-to", "type": "definition", "offset": [289, 295]}], "samples": [{"hash": "86iKxPKxWij", "uri": "/contracts/86iKxPKxWij#availability-and-support", "label": "Healerverse Master Healer Agreement", "score": 34.3521232605, "published": true}], "snippet": "The Healerverse site will be made available on an \u201cas is\u201d basis. Please email \u2587\u2587\u2587\u2587\u2587\u2587\u2587@\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587\u2587.\u2587\u2587\u2587 in the case of any interruptions, issues, errors, or bugs, so we can attempt to resolve them as soon as possible. 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ORSTED does not guarantee availability of the Services or your Account and your access is permitted only if and when they are available. Your use of the Services and access to your Account may occasionally be restricted for service, upgrades, maintenance, or other reasons. 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