{"component": "clause", "props": {"groups": [{"snippet": "Under an \u201cApplication Services\u201d engagement, we will assist you with defining, developing and deploying end-to-end enterprise or departmental applications; tasks may include determining the optimal technology approach and caching strategy to deliver effective, high-performance applications; leveraging a best practice approach for building new applications which includes conducting user workshops, building wireframes, iterating, testing, documenting and mentoring to increase adoption; and enhancing, optimizing or redesigning existing applications for improved user experience, faster performance or extended functionality.", "samples": [{"hash": "mjKXs1PKGA", "uri": "/contracts/mjKXs1PKGA#application-services", "label": "Software License and Services Agreement", "score": 32.8418502808, "published": true}, {"hash": "2JedQmT44pu", "uri": "/contracts/2JedQmT44pu#application-services", "label": "Services Agreement", "score": 32.6803474426, "published": true}, {"hash": "hkT2xGq0tXh", "uri": "/contracts/hkT2xGq0tXh#application-services", "label": "Software License and Services Agreement", "score": 31.5352535248, "published": true}], "snippet_links": [{"key": "best-practice", "type": "definition", "offset": [304, 317]}, {"key": "new-applications", "type": "clause", "offset": [340, 356]}, {"key": "applications-for", "type": "clause", "offset": [538, 554]}, {"key": "user-experience", "type": "clause", "offset": [564, 579]}], "size": 26, "hash": "a2ca1ab2fc8ad598d18772c090d636cc", "id": 1}, {"snippet": "\u200c Application Services provide support for all applications and collaborative service capabilities. These services include support for developing and implementing enterprise and departmental-level applications. 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These services include support for developing and implementing enterprise and departmental- level applications. These applications may be \u201ccross-cutting\u201d in nature, with inter-related service processing components extending across/beyond the enterprise, or unique to a particular agency/department\u2019s mission requirements. Application Services are aligned with the FEA/DoDEA Service Component Reference Model (SRM). The Contractor shall support all \u201cservice domains\u201d outlined in the FEA SRM, to enable the advancement of business and performance objectives. 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These services include support for developing and implementing enterprise and departmental-level applications. These applications may be \u201ccross-cutting\u201d in nature, with inter-related service processing components extending across/beyond the enterprise, or unique to a particular agency/department\u2019s mission requirements. The Contractor shall promote, to the maximum extent practicable use of commercially available technologies (e.g., Commercial Off-the-Shelf (COTS) and non-developmental items) to support Federal government agencies\u2019 IT solution requirements. The Contractor shall provide competencies to employ agencies\u2019 enterprise architectures (EAs) as required by individual Orders, to support IT solutions development and implementation and alignment with the FEA. Application Services include complete life cycle support, including planning, analysis, research and development, design, development, integration and testing, implementation, operations and maintenance, information assurance, and final disposition. The Contractor shall provide Applications Services for systems required to support unique agency and departmental-level mission requirements, as specified in individual Orders. These services include support for existing and/or new/emerging mission requirements. The following represents either components of applications or capabilities, which Application Services will support. Each particular area includes, but is not limited to, support for the described functions.", "samples": [{"hash": "fXjeAHG3dzS", "uri": "/contracts/fXjeAHG3dzS#application-services", "label": "Master Contract", "score": 33.1604042053, "published": true}, {"hash": "9APcJFNmRcs", "uri": "/contracts/9APcJFNmRcs#application-services", "label": "Master Contract", "score": 31.6658000946, "published": true}, {"hash": "cjzP8r4K092", "uri": "/contracts/cjzP8r4K092#application-services", "label": "Master Contract", "score": 31.4131546021, "published": true}], "snippet_links": [{"key": "service-capabilities", "type": "clause", "offset": [76, 96]}, {"key": "these-services-include", "type": "clause", "offset": [98, 120]}, {"key": "implementing-enterprise", "type": "definition", "offset": [148, 171]}, {"key": "related-service", "type": "definition", "offset": [273, 288]}, {"key": "the-enterprise", "type": "clause", "offset": [335, 349]}, {"key": "maximum-extent-practicable", "type": "definition", "offset": [456, 482]}, {"key": "commercially-available", "type": "definition", "offset": [490, 512]}, {"key": "commercial-off", "type": "clause", "offset": [533, 547]}, {"key": "federal-government-agencies", "type": "clause", "offset": [605, 632]}, {"key": "solution-requirements", "type": "clause", "offset": [637, 658]}, {"key": "the-contractor-shall-provide", "type": "clause", "offset": [660, 688]}, {"key": "to-employ", "type": "clause", "offset": [702, 711]}, {"key": "as-required-by", "type": "clause", "offset": [753, 767]}, {"key": "individual-orders", "type": "definition", "offset": [768, 785]}, {"key": "it-solutions", "type": "definition", "offset": [798, 810]}, {"key": "development-and-implementation", "type": "clause", "offset": [811, 841]}, {"key": "life-cycle", "type": "clause", "offset": [908, 918]}, {"key": "research-and-development", "type": "definition", "offset": [958, 982]}, {"key": "integration-and-testing", "type": "clause", "offset": [1005, 1028]}, {"key": "operations-and-maintenance", "type": "clause", "offset": [1046, 1072]}, {"key": "information-assurance", "type": "clause", "offset": [1074, 1095]}, {"key": "final-disposition", "type": "definition", "offset": [1101, 1118]}, {"key": "services-for", "type": "clause", "offset": [1162, 1174]}, {"key": "as-specified", "type": "clause", "offset": [1262, 1274]}, {"key": "not-limited", "type": "clause", "offset": [1538, 1549]}], "size": 10, "hash": "8686d7697345e90f1c1a05204cb0cb98", "id": 5}, {"snippet": "i. Contractor shall ensure application services support the use of service layers (RESTful APIs).\nii. Contractor shall ensure application services support use of server-less architectures.\niii. Contractor shall ensure application services support the use of containerization including a registry, orchestration, and image integrity.\niv. Contractor shall ensure application services support no-downtime deployments.\nv. Contractor shall ensure application services support instrumentation of application for performance and health monitoring.\nvi. Contractor shall ensure application services provide self-service access to the service catalog by the development teams with appropriate approvals and permissions.\nvii. Contractor shall ensure application services define and enable the service catalog, service configuration standards, and deployment policies.\nviii. Contractor shall ensure application services support product teams to ensure multi- tenancy, autoscaling and easy integration and administration in their system design.\nix. Contractor shall ensure application services maintain container images.\nx. Contractor shall ensure latest patches and version updates are applied, following a safe deployment sequence across environments and DSHS\u2019s Patch Management processes.\nxi. Contractor shall ensure application services provide security between services in the containers is set up.\nxii. 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No rights are granted to Customer hereunder other than as expressly set forth herein.\nb) Subject to the Customer making payment in accordance with Section 4, of the MSA, and complying (and ensuring that its Users and other staff comply) with the Customer Responsibilities in Section 3 of this Schedule, Supplier hereby grants to the Customer a non-exclusive, non-transferable, and non-sublicensable right to permit the Users to access the Tenant the Initial Order Term (and any subsequent Renewal Order Terms) of the Work Order for the purposes of (i) using the Software and the Documentation; and (ii) generating Insights, in the case of each of the purposes stated at (i) and (ii) above solely for the Customer\u2019s internal business operations.\nc) Supplier acknowledges and agrees that the Customer shall own all rights (including Intellectual Property Rights), title and interest in and to all of the Customer Data and Content and shall have sole responsibility for the legality, reliability, integrity, accuracy and quality of the same.\nd) The Customer hereby grants to Supplier and its Hosting Provider a limited, revocable, royalty-free, fully-paid up, worldwide, non-exclusive, non-transferable and non-sublicensable right to host, display and use the Customer Data and the Content as necessary or useful in order to (i) provide the Application Services for Customer\u2019s benefit as provided in the Agreement and/or to enforce the Agreement; (ii) create Analytics Data (other than Insights); and subject to Customer\u2019s opt-in, create Insights. Any and all rights, including any Intellectual Property Rights, in and to any Analytics Data including Analytics Data created under the licence in this Clause 4.1(d), shall vest in and be and remain, the exclusive property of Supplier.\ne) The Customer acknowledges and agrees that Supplier collects email addresses of all Customer Administrators and shall utilise these details solely for the purposes of contacting the Customer Administrators in order to provide support or information in regards to the Software or Tenant.\nf) Notwithstanding anything in this Agreement to the contrary, each Party shall be entitled to use any know-how, techniques, methodologies, programming methods, industry knowledge, or improvements thereupon, which may be retained in the minds of employees, agents, subcontractors, representatives and service providers of the party seeking to use the foregoing who have had access to Confidential Information of the other party.", "samples": [{"hash": "8skMJr0HlCe", "uri": 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Customer\u2019s sole and exclusive remedy and \u2587\u2587\u2587\u2587\u2587\u2019s entire liability for breach of the foregoing warranties will be for Sugar to use commercially reasonable efforts to correct such nonconformance. If Sugar cannot correct nonconformance within 90 days following the date Customer notified Sugar of nonconformity, Customer may terminate its subscription for the nonconforming Application Services upon written notice to Sugar within 30 days following expiration of the 90-day period. 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