Common use of ANNUAL MAINTENANCE CONTRACT Clause in Contracts

ANNUAL MAINTENANCE CONTRACT. 1) The contract will be on comprehensive onsite basis, inclusive of repairs and replacement of spare parts including all plastic parts etc. without any extra payment. 2) The details of the equipment proposed to be covered under AMC is as per PART 5 of this document. 3) The vendor is required to carry out periodic preventive maintenance activities on all the equipment under AMC. This includes periodic cleaning and replacement of parts that are subject to wear and tear, without any cost to the bank including plastic parts. 4) The vendor would be responsible to manage/maintain an Asset Inventory based on the Equipment Unique Serial No, including the hardware movement information from one location to another. The vendor will be required to check and monitor the progress of next delivery and installation. 5) The vendor would be required to maintain and submit to our office, on quarterly basis, location wise inventory list, duly updated with details of new installation, if any and incorporating the hardware movement during the period under reference. 6) The vendor would also be required to install Bank’s licensed version of antivirus and other authorized software wherever required. 7) Replacement of parts will be at the vendor’s cost with original spares of the brand/make/model or reputed makes with best quality spares. A working VC system or peripheral will have to be provided by the vendor to facilitate temporary replacement. 8) While shifting any VC hardware out of the Bank’s premises for repairs, the vendor will have to arrange for suitable replacement of the respective hardware. ON-SITE MAINTENANCE CONTRACT OF VIDEO CONFERENCING SYSTEMS AND PERIPHERALS AND FACILITY MANAGEMENT OF VC SETUP 9) The vendor shall be responsible for any loss or damage caused to any of the machines owing to negligence on his part. 10) It shall be the responsibility of the vendor to make all the computers and peripherals related to VC setup work satisfactorily throughout the contract period and to hand over the systems in working condition to the Bank after expiry of the contract. In case any damage is found, the firm is liable to rectify it even after the expiry of the AMC contract. 11) The vendor should be an authorized service provider for reputed manufacturers and must have requisite expertise in providing maintenance of computers (related to AV- VC system) and peripherals of various brands/make. 12) Bank may change some of the existing video conferencing devices during the AMC contract period. In such cases, AMC will be paid to the bidder on pro-rata basis. However, the facility management will continue with the bidder till the expiry of this contract also for new devices deployed by the Bank. 13) L1 Vendor, in their own interest, has to deploy its engineers at least 1 week in advance, before the expiry of the current contract with the existing vendor, in order to understand the job from the existing vendor. This would help in your execution of work when the actual contract commences. 14) The VC Systems/machines shall continue to remain covered under AMC agreement during transit as well as at the new location, when moved for maintenance or for any other purpose. 15) The contract will be effective for a period of 3 years. The vendor will have to enter into necessary contract with the bank. The contract may be renewed for further period/s of specific duration/s as may be mutually agreed upon by the parties hereto.