Common use of Advantage Clause in Contracts

Advantage. You want to ▇▇▇▇▇▇ product innovation with the Licensed Programs. You need support that helps You leverage Your expertise. The ADVANTAGE package is the level of support to help You optimize user productivity. The ADVANTAGE package includes the following Support Services:  On demand media ordering and Electronic Download On demand media ordering and electronic download will provide Your company with the latest Licensed Program Releases and Maintenance Delivery.  Self Support Web tools Allow access to online self-services for a wealth of support tools and Licensed Program information. This online service is available 24 hours per day, 7 days per week (subject to temporary unavailability for system maintenance).  Defect and Non Defect Management You can go online to submit Your incidents, check their status, manage Your support account and create a single view of all of Your Service Requests and share it with everyone in Your company. This online service is available 24 hours per day, 7 days per week (subject to temporary unavailability for system maintenance). Defect and Non Defect Management does not include: enhancement requests and the development of in- depth methodologies (for example, detailed API consulting). Support for the development of customization and/or new applications using Licensed Programs may be arranged under a separate agreement (e.g Developer Support offer).