Common use of Additional Support Clause in Contracts

Additional Support. Technical Support may also determine that Client’s request is a request for "Additional Support." Additional Support is any assistance not covered in Section 5 above. Examples of Additional Support include substantive questions regarding data or results, requests for Hosted Service configuration, specialized training regarding use of the Hosted Service, custom documentation, and consulting. If Rival believes that it can appropriately and effectively provide the requested Additional Support, it will offer to do so at the current rate for Professional Services pursuant to a written agreement between the parties.

Additional Support. Technical Support may also determine that Client’s request is a request for "Additional Support." Additional Support is any assistance not covered in Section 5 above. Examples of Additional Support include substantive questions regarding data or results, requests for Hosted Service configuration, specialized training regarding use of the Hosted Service, custom documentation, and consulting. If Rival SilkRoad believes that it can appropriately and effectively provide the requested Additional Support, it will offer to do so at the current rate for Professional Services pursuant to a written agreement between the parties.

Additional Support. Technical Support may also determine that ClientCustomer’s request is a request for "“Additional Support." ” Additional Support is any assistance not covered in Section 5 above. Examples of Additional Support include substantive questions regarding data or results, requests for Hosted Service Services configuration, specialized training regarding use of the Hosted ServiceServices, custom documentation, and consulting. If Rival RedSeal believes that it can appropriately and effectively provide the requested Additional Support, it will offer to do so at the current rate for by providing Professional Services pursuant to a written agreement between the partiesStatement of Work, per Exhibit A above.

Additional Support. Technical Support may also determine that ClientCustomer’s request is a request for "Additional Support." Additional Support is any assistance not covered in Section 5 above. Examples of Additional Support include substantive questions regarding data or results, requests for Hosted Service configuration, specialized training regarding use of the Hosted Service, custom documentation, and consulting. If Rival SilkRoad believes that it can appropriately and effectively provide the requested Additional Support, it will offer to do so at the current rate $225 per hour for Professional Services professional services pursuant to a written agreement between the partiesagreement.

Additional Support. Technical Support may also determine that ClientCustomer’s request is a request for "Additional Support." Additional Support is any assistance not covered in Section 5 above. Examples of Additional Support include substantive questions regarding data or results, requests for Hosted Service Services configuration, specialized training regarding use of the Hosted ServiceServices, custom documentation, and consulting. If Rival RedSeal believes that it can appropriately and effectively provide the requested Additional Support, it will offer to do so at the current rate for by providing Professional Services pursuant to a written agreement between the partiesStatement of Work, per Exhibit A above.

Additional Support. Technical Support may also determine that ClientCustomer’s request is a request for "Additional Support." Additional Support is any assistance not covered in Section 5 above. Examples of Additional Support include substantive questions regarding data or results, requests for Hosted Service configuration, specialized training regarding use of the Hosted Service, custom documentation, and consulting. If Rival SilkRoad believes that it can appropriately and effectively provide the requested Additional Support, it will offer to do so at the current rate $225 per hour for Professional Services professional services pursuant to a written agreement between the parties.