Additional Solutions Availability Management Sample Clauses

Additional Solutions Availability Management. Availability Management will be implemented by Commencement + two (2) months. Service Provider will provide DIR an Availability plan with quarterly updates. The Availability plan will include: Analysis of Availability derived from historical performance captured in ServiceFlow Service improvement plan for performance issues as identified in SLM program Demand Management models to be gathered by Agency Account Managers and SCP service delivery managers with a long-term plan included Prioritized growth response strategy and planService Provider Availability Managers will provide forecasting for the services identified in the Availability SLAs, participate in DIR Customer meetings as set by the Agency Account Managers, and will implement proactive Availability Management using trending and Problem Management investigations. The proactive triggers for getting and staying ahead of Availability issues include: Periodic meetings with agencies to conduct Availability performance review Incident and Problem ticket trending provided by Problem Management team Change and Release meetings/calendars and project schedules Planning for project work and capturing the impact to service Availability Capacity ManagementService Provider will implement improved views of Capacity Management to include enhanced Digital Fuel Service Flow reports providing a drill down from: DIR Customer, to business service, to Tier 1 application to operating system type in order to provide a more useful view of the capacity data. Each view will roll up the performance of the subordinate categories. The Capacity Management project will begin with the implementation of processes and tools to present an aggregated view of capacity performance management at the component level. This will provide a single view of capacity utilization and forecasts across all SCPs and will allow meaningful capacity optimization discussions to take place . The SCPs will provide the detailed capacity data and the MSI will process, store and present the data in a web-based intuitive tool.As application-to-server relationship data is stored in the CMDB, MSI will implement capabilities that provide online views of capacity at the business application and DIR Customer levels. The Capacity System is targeted to be complete at Commencement + five (5) months.