Common use of Account Management Clause in Contracts

Account Management. 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.

Account Management. 15.1 The Contractor is required to provide a dedicated Strategic Account Manager who will be the main point of contact for the Authority. The Strategic Account Manager will:  • Attend quarterly, or as otherwise agreed, review meetings with the Authority, in person at the Authority’s premises or other locations as determined by the Authority  • Attend regular catch-up meetings with the Authority, in person or by telephone/videoconference  • Resolve any on-going operational issues which have not been resolved by the Contractor or Account Manager(s) and therefore require escalation  • Ensure that the costs involved in delivering the Framework are as low as possible, whilst always meeting the required standards of service and quality.