Accessibility, response times and working language Sample Clauses

Accessibility, response times and working language. For Affiliated insurers and Partner Organizations, the i-CERT is, within the scope of the tasks under Article 3.1.1, routinely available during office hours (Mondays to Fridays from 9am to 5.30pm, except public holidays, by telephone or e-mail). The i-CERT will usually respond to messages received by e-mail within one business day. This stands separate from the various terms for processing received information (see Article 7.1.5 below). Only within the scope of Article 3.1.1 (a) and (b), and only in the case of incidents that in the opinion of the notifying party have a high priority, is the i-CERT also available and operational outside office hours (24 hours a day, 7 days a week, 365 days a year, by phone only). Operational communication by and with the i-CERT — insofar as it falls within the scope of the above-mentioned services — always takes place in English. Other languages are in principle not responded to. More general communication about, for example, the activities and administration of the i-CERT can also be carried out in Dutch.