1) See Appendix Sample Clauses

1) See Appendix. Operational Excellence Operational Efficiency • Ongoing investments to improve quality of service, maintain costs and generate adequate returns Smart Meter Program Capex: $130-$135 million $18 million in annual savings projected by 2011 Customer Satisfaction Highest customer satisfaction with business electric service in Western U.S. according to J.D. Power and Associates 2009 Electric Utility Business Customer Satisfaction Study SM Residential customer satisfaction ratings among the highest in the industry Highly reliable system with 92 percent plant availability in 2008 On-going infrastructure investments to ensure high level of reliability, safety and customer satisfaction Invested more than $775 million in the last 5 years in transmission, distribution, and existing generation Well Maintained, High-Quality System