05Customer Service Clause Samples

05Customer Service. The parties shall, no less than [***], meet and confer to review and discuss the performance by Contractor under this Agreement relating to customer service. The parties shall, each acting reasonably, determine appropriate performance standards and means of measurement thereof applicable to Contractor’s customer service hereunder; provided, in no event shall the customer performance standards for Contractor be greater than the highest standard applicable to Alaska or other Alaska-Branded operators (such standards, the “Performance Standards”). If at any time, Alaska is reasonably dissatisfied with Contractor’s performance as measured against the Performance Standards, Alaska shall provide notice to Contractor outlining the specific areas of dissatisfaction and the parties shall meet to review and discuss the areas of concern. Contractor shall thereafter use commercially reasonable efforts to resolve the concerns of Alaska within [***] days. The foregoing Performance Standards and the obligations hereunder are targets only, and Contractor’s failure to meet such targets or otherwise perform such obligations shall not result in financial penalties or give rise to any breach, failure to perform or termination right by Alaska hereunder, except to the extent such failure is a violation of Contractor’s obligations under Section 4.04. ​