User Support. 15. No user support or maintenance is provided as part of this Agreement.
User Support. You will use commercially reasonable efforts to provide web-based and/or email support to Customers for your Paid Plugins during normal business hours at your location. You will provide to JetBrains a current email address to which JetBrains may direct inquiries from users regarding your Paid Plugins. You are solely responsible for providing all support for your Paid Plugins, and for providing users of your Paid Plugins with all the information necessary for their use of your Paid Plugins. At a minimum, you agree to respond within two business days to any support request that JetBrains identifies as critical, and in all other cases within five business days of a request from an end user or JetBrains. Should you fail to provide support to the Customers as required by this clause, and fail to remedy the situation within a reasonable time to JetBrains’ satisfaction, JetBrains is entitled to terminate this Agreement with immediate effect via notice delivered by email.
User Support. If the Agreement includes user support, such services shall be described in Appendix 6. The users or user groups at the Customer who may seek assistance may also be agreed in Appendix 6. A maximum annual volume of enquiries that shall be covered by the fixed price may also be agreed. If the Contractor guarantees a response within certain deadlines, this shall be set out in the service level agreement in Appendix 5.
User Support. 14. The Licensee will be entitled to up to 1 month of e-mail support, available Weekdays from 09:00 - 17:00 Eastern, at no additional cost.
User Support. (a) For the TERM OF SUPPORT specified under LEASE SPECIFICATIONS, OLI will provide the following services in support of the LESSEE’s use of The System (collectively, “User Support”), without a consultant fee being charged:
User Support. Sprint reserves the right to establish terms with Users for use of the Sprint Services, which may include terms for the use of Premium Services. Sprint will be responsible for all User support relating to the Sprint Services and the Sprint Wireless Network. Service Provider will be responsible for all User support issues relating to Service Provider Services except for any modifications made by Sprint under Section 6.1 of this Agreement. Service Provider will appropriately refer all User questions and inquiries regarding Sprint or the Sprint Services to Sprint’s Customer Solutions unit. The parties will reasonably cooperate with each other to provide necessary User support services. Service Provider’s toll free phone number, email address, or Internet URL (that links directly to a help desk location) for User referrals is as follows: [*].
User Support. End User's support staff will be the primary point of contact for and will address all issues raised by Users. End User’s personnel may contact Red Sky for issues such as technical support related to call delivery or subscriber provisioning and User configuration updates.
User Support. If the Agreement includes user support, such services shall be described in Appendix
User Support. Where a contract references that a user is being supported, all company owned devices that the user uses to access company equipment will be covered by the support level set out in your commercial document. All non-company owned devices that are used to access company services will be covered on a best efforts basis and no management will take place. User support does not cover infrastructure equipment or services such as Servers, Network Equipment or Cloud Services.
User Support. 1. Enquiries about the Online Edition shall be sent to Nikkei or the Sales Agent. Enquires on content and usage are also be accepted via the “Enquiry” page in the Help Center, or by telephone, while some enquiries may be handled by the respective Sales Agent depending on the detail.
