Support Hours means between 8:30am and 5pm during Monday to Friday excluding standard UK Bank Holidays.
Support Hours means 24 hours per day with the exception of first and second Christmas Day, and New Year’s Day;
Support Hours means Telarus will provide effort between the hours of 7:00am and 8:00pm, Melbourne local time, Monday to Friday excluding national public holidays.
Examples of Support Hours in a sentence
Outside of Normal Support Hours a callback response within eight (8) hours average, sixteen (16) hours maximum.
Normal Severity Available: Normal Support Hours Description: All other Support requests not described above.
Initial Response: During Normal Support Hours, immediate response if an InTime Support representative is available, otherwise a callback response within two (2) hours.
During Normal Support Hours, warm transfer immediate response if an InTime Support representative is available, otherwise a callback response within 15 minutes average, one (1) hour maximum.
However, if the request is made within the last hour of the day or after the close of day, then within the first two (2) hours of the next Normal Support Hours day.
More Definitions of Support Hours
Support Hours has the meaning set forth in Section 3.3.b of the SLA.
Support Hours means the support hours during which Capita shall provide the Support Services, as detailed in the Service Charter.
Support Hours means the hours between 8:00am and 5:00pm on a Working Day;
Support Hours means 09:00 to 17:30 on a Business Day;
Support Hours means the applicable Support Hours (Basic Support Hours or Extended Support Hours) as defined in this Support Policy.
Support Hours means normal hours of operation Monday through Friday 7:00 AM to 6:00 PM Central Time excluding national holidays.
Support Hours means any period of hours specified in the Product Order (or applicable Product Terms) during which Capita shall provide the Support Services detailed in the Product Order.