Examples of Service Availability in a sentence
Service Availability = [ 1 – ((number of minutes of Down Time x number of impacted users) / (total number users x total number of minutes in a calendar month)) x 100] Availability shall be rounded to nearest hundredth of a percent in determining the applicable credit.
Service Availability: Customer may terminate the Agreement without penalty, and will receive a pro-rata refund of all prepaid, unused fees if customer accrues Maximum Service Credits for Down Time for Contact Centre Core Services during any three (3) calendar Months in any continuous 6-Month period, and customer has timely reported Down Time as set forth herein.
Service Credits only begin to accrue after Service Availability falls below a certain percentage (shown in the tables below).
Customer may terminate the Agreement without penalty, and will receive a pro-rata refund of all prepaid, unused fees in the following circumstances if RingCentral fails to meet a Service Availability of at least 99.9% on the RingCentral Network for Voice Services or Video Conferencing during any three(3) calendar Months in any continuous 6-Month period, and customer has timely reported Down Time as set forth herein.
Service Availability = [ 1 – ((number of minutes of Down Time x number of Impacted Users) / (total number users x total number of minutes in a calendar month))] x 100 Availability shall be rounded to nearest thousandth of a percent in determining the applicable credit.