Problem Resolution definition

Problem Resolution means the use of reasonable commercial efforts to resolve the reported problem. These methods may include (but are not limited to): configuration changes, patches that fix an issue, replacing a failed hardware, reinstalling the software, etc.

Problem Resolution means verbal or written communications which seek to resolve concerns, complaints, service inadequacies, or issues identified by the client or members of the client's team, including the client's guardian, the OCA advocate for the client, a volunteer advocate for the client, or other persons interested in the welfare of the client.

Problem Resolution means a resolution to a Problem that (i) causes Software and/or Hardware to substantially conform with the Documentation; and/or, (ii) restores the service and operation of the System(s) without any material loss of functionality.

Examples of Problem Resolution in a sentence

• Employment Relationship Problem Resolution Process Employee advises employer of relationship problem within 90 days of the problem arising.

• An employee is to discuss their complaint with their supervisor before resorting to the Problem Resolution and grievance procedure.

• Where there is a dispute or disagreement between the parties to this Agreement, the employee and the appropriate Supervisor shall attempt to dispose of this problem by means of the Problem Resolution Report.

• Problem Resolution Pegasystems will repair errors or problems with the Software so that the Software operates in substantial accordance with its Documentation.

• Subject to Customer purchase of such maintenance services, Pegasystems will provide Customer maintenance services comprising Problem Resolution, Software Updates, Upgrades and access to the Pega Discovery Network (together, “Support”).

More Definitions of Problem Resolution

Problem Resolution means a resolution to a Problem that (i) causes Software and/or Hardware to substantially conform with the relevant Documentation; and/or, (ii) restores the service and operation of the Product without a material loss of functionality. Any Problem Resolution required hereunder will be delivered in Juniper Networks’ next regularly scheduled major Supported Release.

Problem Resolution means the analysis of the technical data to determine at least a short-term resolution. Depending upon the analysis results, the response to the Customer may be in the form of technical advice, a procedure performed by Seller support personnel, a software product update, or a hardware fix. Technical questions regarding operation/use of Product is handled under this task.

Problem Resolution means identification of the root cause of an Error and object code fix, or new Update and supporting Documentation necessary to effectuate Error Correction.

Problem Resolution means the use of commercially reasonable efforts to correct a Problem.

Problem Resolution means, when used in the context of resolving a reported Problem, the following:

Problem Resolution through the UA

Problem Resolution means the process where: (a) HDS takes the initial lead in resolving the Problem, and opens a Case; (b) if HDS cannot resolve the Problem with the level(s) of support HDS must provide pursuant to this exhibit, HDS escalates the Problem to BlueArc; (c) BlueArc notifies HDS of the resolution; and (d) HDS closes the service request when the Problem is resolved to the End User’s satisfaction.