SLA Credits. If, in any month, the Service Availability does not meet the Availability Commitment, then OKKAMI shall provide, a credit (“SLA Credit”) in accordance with the table below. Each SLA Credit will be calculated by multiplying (i) the prorated monthly subscription Service (or license) fee charged for the affected month by (ii) the applicable SLA Credit percentage set forth in the table below. SERVICE AVAILABILITY SLA CREDIT PERCENTAGE 100% – 99.9% 0.0% < 99.9% – 99.5% 2.0% < 99.5% – 98% 5.0% < 98% 10.0%
SLA Credits. All credits for any type of disruption in services shall be governed by the SLA. These credits shall be the Customer’s sole and exclusive remedy for any disruption or interruption of the Services in this Agreement. The Customer must be in good standing with DoIT and the State of Illinois with respect to account receivables being current in order to submit a claim for, or receive, any credits.
SLA Credits. If average monthly Mean Time to Resolution or MTTR is not met, Globalgig will credit Customer with ten percent (10%) of the monthly recurring charge for the relevant Managed Network Service for the affected Covered Device for the given month.
SLA Credits. Information provided to Customer through the VEC or through the IAC is for Customer information purposes only and will not be used to calculate any service credits that Customer may be entitled to pursuant to an applicable VoIP Service SLA. Under these SLAs, the maximum amount of credit available to Customer for any calendar month shall not exceed the simultaneous calling capacity MRC plus the applicable MRC for the related Internet Dedicated service under the Agreement.
SLA Credits. SLA Credits, if issued to Customer’s account, shall be used only to offset future charges for certain Services as provided in the Service Level Agreement. SLA Credits may not be sold, converted to cash or transferred to Third Parties or Affiliates. SLA Credits shall expire on the termination or expiration of the MSA.
SLA Credits. Upon any failure with respect to the Managed Services SLA, Company will provide a 10% credit to the Customer’s account. It is agreed that in no event shall the maximum compensation per month prescribed in this Clause exceed 50 % of the service fee for the SLA Covered Services and/or in no event shall the aggregate maximum number of service credit described here above exceed fifteen days.
SLA Credits. If the Registry Operator fails to meet the Performance Specifications defined in Appendix 7, Section 6 thereof, to which Credit Levels apply, the Registry Operator shall pay credits to ICANN-Accredited Registrar(s) in accordance with the identified Credit Level for such failed Performance Specifications metrics, calculated in accordance with the Credit Level tables set forth in this Section 2 ("SLA Credit"). The SLA Credit due to each ICANN-Accredited Registrar shall be paid as an offset to registrations and other fees owed to Registry Operator by the ICANN-Accredited Registrar. SLA Credits represent the total credits, penalties and/or liabilities that may be assessed to the Registry Operator for a breach of the Performance Specifications set forth in Appendix 7. All SLA Credits shall be paid in U.S. Dollars. The Credit Level Table (Refer to Table SLA Credits) indicates the corresponding Credit Level for each Performance Specification to which Credit Levels apply. This SLA will be reconciled on a quarterly basis and unless otherwise specified in this SLA, SLA Credits will be issued on a quarterly basis.
SLA Credits. Subject to the provisions of clause 7 below, in the event that Optimity fails to meet the foregoing targets for Response Time and/or Hosting Service Availability, Optimity will issue a credit (“SLA Credit”) against Customer’s invoice for Hosting Services in the month next following Customer’s written request therefor and Optimity’s confirmation thereof.
SLA Credits. 4.1 For each 30 continuous minute period of qualifying outage minutes for a service in a measurement period, Xxxxxxxxxx.xxx will provide a SLA credit of 5% of the fees for the relevant service that was subject to the loss of service during the measurement period.
SLA Credits. During the [*], the calculation of SLA credits, if any, for the Applicable Ports will be modified as follows: For any impacted port(s), the basis for any SLA credit calculations will be the lesser of: (i) the [*], or (ii) the [*], distributed among the ports in service for [*], using a [*]. These calculations will use the following methodology: [*] [*] [*] For any [*] ports, the [*] will be multiplied by a factor of [*], prior to performing any SLA credit calculations. EXAMPLE: [*] [*] * CONFIDENTIAL MATERIAL REDACTED AND SEPARATELY FILED WITH THE COMMISSION. So in a given month, if Limelight has [*] ports and [*] ports, the [*] would be [*]. [*] [*] [*] [*] All remaining terms and conditions contained in the Agreement relating to SLAs not amended by this Section 10 shall remain in full force and effect. Upon expiration of the [*], all SLAs will [*].
