Priority One. This is where an application is unavailable, and users are unable to access the system. This will be responded to in one hour in business hours and have a resource dedicated to the problem until it is resolved. Target will work 24/7 on this problem until it is resolved.
Priority One. Should there be extensive damage to or debris in a Shareholder's slip that would preclude the Shareholder from using that slip, the Shareholder may moor his/her boat along the main Head Pier until damage has been repaired or debris removed.
Priority One. Full-Time Faculty Overload (as per Art. X.3.1.1)
Priority One. Emergency Used only for Emergency Alert/Trigger calls given Priority 1 status automatically by the LMR System's controllers.
Priority One. Failure or degradation of one or more elements of the Service that are business or customer affecting, time- critical and for which no immediate work-around is available.
Priority One. Emergency A crisis has occurred - a system is down, a major operational function is unavailable or a critical interface has failed Company system is down or crashing frequently A business critical operation cannot be performed < 1 hour Priority Two: Critical Company system functioning with limited capabilities System unstable with periodic interruptions < 4 hours Any problem critical to Company success and requiring immediate resolution Priority Examples Initial Response Time Priority Three: High Priority three situations include problems to be resolved as soon as possible. Most of these have acceptable workarounds, or the Product recovers by itself Errors in Company systems but still fully functional. Malfunction in non-critical functions <1 business day Priority Four: Normal Priority four situations are technical questions or problems requiring resolution - many of which are of “how to” nature Need clarification of procedures or information in documentation Attributes or options do not operate as stated Platform enhancement requests Documentation is incorrect <2 business days
